Customer Support & Administration
TVS Renault
Total years of experience :9 years, 6 Months
• Managed daily operations and sales, achieving a remarkable 20% increase in customer satisfaction.
• Promptly addressed and resolved customer inquiries through various channels.
• Maintained accurate customer records in the company's CRM system, ensuring data integrity.
• Identified and escalated complex customer issues, contributing to swift resolutions.
• Aided in handling budgets, tracking expenses, and processing invoices, promoting financial organization.
• Organized and maintained files, managed supplies, and processed payments.
• Supervised the internal order processing, ensuring prompt service delivery to customers while maintaining a strong focus on accuracy.
• Worked together with various departments to enhance operational efficiency and elevate the quality of service delivery.
• Welcomed guests warmly and ensured a positive atmosphere.
• Efficiently managed incoming calls, maintaining smooth communication.
• Kept the reception area highly organized, reflecting a commitment to professionalism.
• Scheduled appointments and provided helpful information to clients.
• Successfully multitasked by handling reception duties while executing precise data entry tasks.
• Ensured accuracy in verifying and inputting data, resulting in reliable reports.
• Performed various clerical tasks, including photocopying and faxing, contributing to overall efficiency.