SRUTHY SAJITH

Handling Enquiries related to Schengen Visa, Issuing tokens, Scrutiny and Verification of documents, Data Entry, Taking Biometrics, Documentation and managing records and databases. Arranging and Seggregating of dockets.Incharge of return and resubmission cases. Handling passport collection and related queries.Handling Cash transactions.Capturing biometrics.

Worked with CMC Ltd in IT Enabled services strategic business unit from Oct 2011 to August 2013 as Customer
Service Executive (Passport Seva Project.)

Job profile
∗ Enquiry section - Deals with queries and doubts regarding passports and all other related queries.
Handling customers is the main task of this section
∗ Pre- verification section - To verify the applicants' documents and to issue tokens to the applicants.
∗ Floor coordinating - Coordinating the applicants at the waiting lounge and ensuring discipline.
∗ Processing section - Dealing with completing the application forms and the related procedures before submitting for final verification. The jobs include correcting the application, fee collection, scanning the
documents and uploading and capturing fingerprints.
∗ Assisting Government officers with the application process.
∗ Exit counter - Collecting all the tokens, feedbacks and providing with acknowledgement slips.
∗ File management section - Deals with sorting, arranging and sending the files to the Regional Passport
Office for further processing.
∗ Instructor to guide the newcomers about processing and dealing with the applicants/customers
* Back up administrative role- preparation and analysis of reports, maintaining records, inventory management, procurement of stationary items.