IT Infrastructure Engineer
Unitra International (Redbull)
Total years of experience :13 years, 7 Months
Creating roadmaps for IT support, purchases and budget controls to reduce overall operational costs of resources, infrastructure and applications as well as create an alignment between business/technology plans
Spearheading the configuration and management of:
o VMware and Veeam Backup Solution
o Datacenter and Infrastructure for Redbull (Unitra)
o Firewall Management all Branches in UAE
Ensuring that IT systems, applications, and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines, and instructions
Supporting & monitoring the existing infrastructure, supervising preventative maintenance and backup as well as performing other regular support activities to ensure effectiveness
Creating backup and restoring solution Aronics And UR Backup (open source); implementing user backup Dhruva cloud solution at all branches
Monitoring the configuration & maintenance of firewall, VOIP Services & Wireless Devices; maintaining the WAN/LAN connectivity between various locations
Administering and monitoring Cyberoam Firewall including branches; maintaining branch connectivity to head office ( IPSec VPN), Sophos Endpoint Advanced Antivirus and Unitra (Redbull) Group Networks
Providing assistance and maintenance of all network components of IT infrastructure; monitoring the performance and resolving problems related to IT systems & network infrastructure
Leading the design & documentation of infrastructure processes, procedures & standards along with the maintenance and preparation of system and software documentation
Developing the cost estimates and recommending systems development as well as upgradations to existing systems; evaluating infrastructure services equipment and software for purchase
Ensuring proper communication between L3 and L2 teams and observed the resolution to escalations within the given Service Level Agreements (SLA's)
Supervising the printer installation, support and co-ordination with the managed print service provider
• Administration LAMP webserver hosted on amazon web service
• AWS web service Administration and configuring EC2
• Vulnerability assessment on Web Application and Internal networks
• Implementing Kaspersky Endpoint Antivirus
• Implementing Active Directory with Roaming profile
• Implementing and administration Spice works IT inventory software
• Administrating NAS server and BITRIX24 CRM portal
• Administrating Voip server asterisks (astercc)
• IT infrastructure management
Configuration and Management of Datacenter and Infrastructure for Clients.
Management and monitoring of all Windows/Unix servers and Network equipments.
Configuration and management of Domain controllers and Active Directory
Configuration and management of File and Print Servers.
Configuration and management of Backup Server.
Configuration and management of Microsoft System Centre 2012/Hyper V
Processing Daily, weekly and monthly backups on disk and Tandberg storage library via Symantec Backup EXEC 2012
Configuration and management of Apache Web Servers.
Configuration and management of Exchange Mail server Involves creation, deletion and management of user mailbox and archive management.
Create, maintain and update daily operations status reports
Configuration and management of Symantec and Kaspersky Endpoint Antivirus server Involves updating of server definition and updates for all workstation
Involves managing patch deployment for servers and workstations.
Managing Server and workstation OS deployment via network over the SMS server.
Configuration and management of Citrix servers Involves publishing applications and remote desktop accesses.
System Administration in windows 2003/2008
Handling Hardware and Software issues of Desktops and Servers
Handling Helpdesk Support calls.
Configuring and Administrating VPS Servers like VMware and hyper-v
Handling MYSQL and Citrix issues
Data Center Operation member.
Involves managing patch deployment for servers and workstations.
Different level RAID Configuration
Experience in Implementation and troubleshooting MYSQL replication
Antivirus Client and server management.
WSUS Server Management
User Administration.
Has to support the Servers & Desktop trouble shooting & supporting
System Administration in windows 2003
Responsible for ADS User & Computer Account management
Installation and Configuration of Layer 3 switches and CISCO Routers
Implementing Group Policies & Managing Users in Windows 2000 & 2003 Server.
Managing and maintaining Symantec End point Protection.
Setting up of conference facilities (video and tele-conference), and providing technical support
Involved in installation and configuration of WSUS 3.0
Server monitoring threw remote and insight server management console.
Installation, Troubleshooting & Monitoring DNS & DHCP server
B.Tech in computer science for the period year 2006-2010 through MES college of engineering, Kuttipuram, under Calicut University.