Head - Service Delivery
Vodafone Shared Services Limited
Total years of experience :30 years, 1 Months
Vodafone Shared Services Limited (Ahmedabad) since June, 2010. Working as Head (Service Delivery) for Fraud Risk Security, Credit & Collection, Wholesale Receivables Management & Supply Chain Management verticals - This position is a part of the leadership team at the Shared Services Centre.
The role requires high level of cross functional engagement with multiple stake-holders, both at India & abroad. It evolves around continuity of service delivery for the India & Global Operations, shape delivery center strategies to ensure YOY operational excellence. Improving efficiency and effectiveness of the business processes when benchmarked against the world class operations is a key focus area.
The team comprises of approx. 160+ employees & handles 24*7 operations for selected processes. The activities encompass the entire postpaid & prepaid base of Vodafone India (approx. 162 million).
Present
Company: Vodafone Shared Services Limited (Ahmedabad) since June, 2010. Working as Head
(Service Delivery) for Fraud Risk Security, Credit & Collection, Wholesale Receivables
Management & Supply Chain Management verticals
Job Profile: This position is a part of the leadership team at the Shared Services Centre.
The role requires high level of cross functional engagement with multiple stake-holders, both at India & abroad. It evolves around continuity of service delivery for the India & Global Operations, shape delivery center strategies to ensure YOY operational excellence.
Improving efficiency and effectiveness of the business processes when benchmarked against the world class operations is a key focus area.
The team comprises of approx. 160+ employees & handles 24*7 operations for selected
processes. The activities encompass the entire postpaid & prepaid base of Vodafone India
(approx. 162 million)
My team also plays a key role in ensuring telecom operators' receivables management
(approx.' 7000 Million per month) which directly impacts - both the revenue and free
cash flow of Vodafone India
Present
Company: ABN AMRO Bank NV from 03-March 04 to 30-April 07. Last assignment - Assistant Vice
President (Credit Head -Secured Assets -East)
Job Profile: Responsible for the start-up business of ABN AMRO mortgage loans in the Eastern India.
Formulated location specific credit control process, loan approvals & implementation of fraud risk & control mechanisms. Additional responsibility of handling risk for all
secured products like auto loans, loan against shares & collections (skip/charge off cases)
Responsible for the start-up business of ABN AMRO mortgage loans in the Eastern India. Formulated location specific credit control process, loan approvals & implementation of fraud risk & control mechanisms. Additional responsibility of handling risk for all secured products like auto loans, loan against shares & collections (skip/charge off cases)
Company: IDBI Bank Limited starting from 02-May 02 till 02-Feb 04. Last assignment - Regional
Credit Head- (West & East)
Job Profile: Set up the mortgage business of the bank in the East. Was in charge of the credit & collections for all products (secured & un-secured) . Subsequently transferred to Mumbai as mortgage credit in charge for all branch locations in the West & East India
Company: ICICI Limited & ICICI Home Finance Company starting 01-April 00 to 24-April 02 as Area
Credit Manager-East (Mortgages)
Present
Present
Company: Gruh Finance Limited, Ahmedabad as Officer (Resources, Operations & Credit) starting
01-June 94 to 31-March 97
Job Profile: The experience was in the functions pertinent to the resource mobilization, retail
housing loan approvals & project funding, mobilization of resources by way of term
loans from banks & fixed deposits
Company: Vodafone Shared Services Limited (Ahmedabad) since June, 2010. Working as Head
(Service Delivery) for Fraud Risk Security, Credit & Collection, Wholesale Receivables
Management & Supply Chain Management verticals
Job Profile: This position is a part of the leadership team at the Shared Services Centre.
The role requires high level of cross functional engagement with multiple stake-holders, both at India & abroad. It evolves around continuity of service delivery for the India & Global Operations, shape delivery center strategies to ensure YOY operational excellence.
Improving efficiency and effectiveness of the business processes when benchmarked against the world class operations is a key focus area.
The team comprises of approx. 160+ employees & handles 24*7 operations for selected
processes. The activities encompass the entire postpaid & prepaid base of Vodafone India
(approx. 162 million)
My team also plays a key role in ensuring telecom operators' receivables management
(approx.' 7000 Million per month) which directly impacts - both the revenue and free
cash flow of Vodafone India
Work Experience - Previous
Company: Vodafone Essar East Limited (Kolkata) from 02-May 07 to 31-May 10 as Deputy General
Manager (Credit & Collections)
Job Profile: Heading the entire credit & collections process for 2 telecom circles - Kolkata & Rest of
Bengal. The team size was 47 employees. Key job areas included achievement of collection & bad debt targets, Process adherence for credit control & dunning activities across various customer class & segments, Fraud control by reduction of sudden high
exposure based on Credit Limit, Bill delivery management and achievement of churn
targets
Company: Vodafone Shared Services Limited (Ahmedabad) since June, 2010. Working as Head
(Service Delivery) for Fraud Risk Security, Credit & Collection, Wholesale Receivables
Management & Supply Chain Management verticals
Job Profile: This position is a part of the leadership team at the Shared Services Centre.
The role requires high level of cross functional engagement with multiple stake-holders, both at India & abroad. It evolves around continuity of service delivery for the India & Global Operations, shape delivery center strategies to ensure YOY operational excellence.
Improving efficiency and effectiveness of the business processes when benchmarked against the world class operations is a key focus area.
The team comprises of approx. 160+ employees & handles 24*7 operations for selected
processes. The activities encompass the entire postpaid & prepaid base of Vodafone India
(approx. 162 million)
My team also plays a key role in ensuring telecom operators' receivables management
(approx.' 7000 Million per month) which directly impacts - both the revenue and free
cash flow of Vodafone India
Work Experience - Previous
Company: Vodafone Essar East Limited (Kolkata) from 02-May 07 to 31-May 10 as Deputy General
Manager (Credit & Collections)
Job Profile: Heading the entire credit & collections process for 2 telecom circles - Kolkata & Rest of
Bengal. The team size was 47 employees. Key job areas included achievement of collection & bad debt targets, Process adherence for credit control & dunning activities across various customer class & segments, Fraud control by reduction of sudden high
exposure based on Credit Limit, Bill delivery management and achievement of churn
targets
Company: ABN AMRO Bank NV from 03-March 04 to 30-April 07. Last assignment - Assistant Vice
President (Credit Head -Secured Assets -East)
Job Profile: Responsible for the start-up business of ABN AMRO mortgage loans in the Eastern India.
Formulated location specific credit control process, loan approvals & implementation of fraud risk & control mechanisms. Additional responsibility of handling risk for all
secured products like auto loans, loan against shares & collections (skip/charge off cases)
Company: IDBI Bank Limited starting from 02-May 02 till 02-Feb 04. Last assignment - Regional
Credit Head- (West & East)
Job Profile: Set up the mortgage business of the bank in the East. Was in charge of the credit & collections for all products (secured & un-secured) . Subsequently transferred to Mumbai as mortgage credit in charge for all branch locations in the West & East India
Company: ICICI Limited & ICICI Home Finance Company starting 01-April 00 to 24-April 02 as Area
Credit Manager-East (Mortgages)
Job Profile: Worked at ICICI Central Credit (Mortgages) at Mumbai & Kolkata as a part of credit
team. Subsequently set up the mortgage finance business in the East.
Company: Anagram Finance Limited, Calcutta as Branch Manager starting 01-Sep 97 to 31-March- 00
Job Profile: Responsible for achieving product wise branch targets related to car & heavy
commercial vehicle finance, mobilization of fixed deposit & collections portfolio of all
branches in the East
Company: Vodafone Shared Services Limited (Ahmedabad) since June, 2010. Working as Head
(Service Delivery) for Fraud Risk Security, Credit & Collection, Wholesale Receivables
Management & Supply Chain Management verticals
Job Profile: This position is a part of the leadership team at the Shared Services Centre.
The role requires high level of cross functional engagement with multiple stake-holders, both at India & abroad. It evolves around continuity of service delivery for the India & Global Operations, shape delivery center strategies to ensure YOY operational excellence.
Improving efficiency and effectiveness of the business processes when benchmarked against the world class operations is a key focus area.
The team comprises of approx. 160+ employees & handles 24*7 operations for selected
processes. The activities encompass the entire postpaid & prepaid base of Vodafone India
(approx. 162 million)
My team also plays a key role in ensuring telecom operators' receivables management
(approx.' 7000 Million per month) which directly impacts - both the revenue and free
cash flow of Vodafone India
Work Experience - Previous
Company: Vodafone Essar East Limited (Kolkata) from 02-May 07 to 31-May 10 as Deputy General
Manager (Credit & Collections)
Job Profile: Heading the entire credit & collections process for 2 telecom circles - Kolkata & Rest of
Bengal. The team size was 47 employees. Key job areas included achievement of collection & bad debt targets, Process adherence for credit control & dunning activities across various customer class & segments, Fraud control by reduction of sudden high
exposure based on Credit Limit, Bill delivery management and achievement of churn
targets
Company: ABN AMRO Bank NV from 03-March 04 to 30-April 07. Last assignment - Assistant Vice
President (Credit Head -Secured Assets -East)
Job Profile: Responsible for the start-up business of ABN AMRO mortgage loans in the Eastern India.
Formulated location specific credit control process, loan approvals & implementation of fraud risk & control mechanisms. Additional responsibility of handling risk for all
secured products like auto loans, loan against shares & collections (skip/charge off cases)
Company: IDBI Bank Limited starting from 02-May 02 till 02-Feb 04. Last assignment - Regional
Credit Head- (West & East)
Job Profile: Set up the mortgage business of the bank in the East. Was in charge of the credit & collections for all products (secured & un-secured) . Subsequently transferred to Mumbai as mortgage credit in charge for all branch locations in the West & East India
Company: ICICI Limited & ICICI Home Finance Company starting 01-April 00 to 24-April 02 as Area
Credit Manager-East (Mortgages)
Job Profile: Worked at ICICI Central Credit (Mortgages) at Mumbai & Kolkata as a part of credit
team. Subsequently set up the mortgage finance business in the East.
Company: Anagram Finance Limited, Calcutta as Branch Manager starting 01-Sep 97 to 31-March- 00
Job Profile: Responsible for achieving product wise branch targets related to car & heavy
commercial vehicle finance, mobilization of fixed deposit & collections portfolio of all
branches in the East
Company: Anagram Housing Finance Limited, Ahmedabad as Deputy Manager (Resources)
starting 01-April 97 to 31-August 97
Job Profile: The experience profile was pertaining to retails loan approvals, resource mobilization from banks, financial planning (projections) & monitoring of statutory and regulatory
norms of RBI & NHB
Post Graduate Diploma in Management
Degree School/Institute Year B Sc Banaras Hindu University 1988-1992
