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SUBRATA SANKAR SEN GUPTA, General Manager

SUBRATA SANKAR SEN GUPTA

General Manager·AGM Grand Hotels Pvt. Ltd.

India

Master's degree, Executive MBA in Hospitality

Work experience

Total years of experience: 28 years, 7 months

General Manager

August 2020 - Present

AGM Grand Hotels Pvt. Ltd.

Kolkata, India

August 2020 - Present

A leading hospitality company managing premium hotels and resorts.
• Oversaw multi-property portfolio including premium coastal resorts.
• Successfully led pre-opening and launch of flagship properties.
• Improved group-wide sales by 25% in three years via varying marketing strategies.
• Reduced employee attrition by 20% through learning & development initiatives.
• Streamlined operations and cut annual overheads by 15%, increasing profitability.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

General Manager

August 2019 - July 2020

Chocolate Hotels Pvt. Ltd.

Kolkata, India

August 2019 - July 2020

A hotel group managing boutique, budget, and luxury properties.
• Managed three-property cluster (boutique, budget, and luxury beachfront resort totaling 227
keys).
• Boosted monthly revenue by 10% and guest satisfaction by 15%.
• Optimized F&B operations to deliver 12% profit growth.
Company industry:
Hospitality & Accomodation
Job role:
Management

Resort Manager

December 2015 - January 2019

1000 Nights Camp

Badiyah, Oman

December 2015 - January 2019

An ultra-luxury a helipad.
• Led operations of award-winning luxury desert camp (World Luxury Hotel Award 2019) with
helipad.
• Achieved 20% annual revenue growth and launched eco-tourism programs in partnership with
Oman Tourism.
• Built government relations; praised by the Oman Ministry of Tourism for sustainability programs,
hosted VIP delegations in the remote Empty Quarter location.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior Manager – Operations

January 2012 - October 2015

Chocolate Hotels Pvt. Ltd.

Kolkata, India

January 2012 - October 2015

A hotel group managing boutique, budget, and luxury properties.
• Led national operations, pre-openings, and task force support for multiple properties.
• Orchestrated the launch of Indias first underwater see-through rooftop nightclub, boosting
beverage sales by 50%.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Catering Manager

January 2010 - December 2011

Zulekha Group

Dubai, United Arab Emirates

January 2010 - December 2011

Affiliated with Dubai Quality Program.
• Oversaw catering for hospitals; improved staff service environment and conflict resolution rate
by 75%.
Company industry:
Other Healthcare Services
Job role:
Hospitality and Tourism

Head of Food & Beverage

January 2009 - April 2010

Dr. Soliman Fakeeh Hospital

Jeddah, Saudi Arabia

January 2009 - April 2010

Deluxe setup of Butler Service, College, Hostel, Staff Compound & Club Operations
• Managed high-end catering and compound services; achieved 30% F&B sales growth.
• Earned Gold Award for Personnel Improvement during Quality Week 2009.
Company industry:
Other Healthcare Services
Job role:
Management

Assistant Manager – F&B Services

January 2007 - November 2008

Nicco Parks & Resorts Ltd.

Kolkata, India

January 2007 - November 2008

• Increased MICE beverage sales by 20%; implemented pour control reducing wastage by 90%.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Deputy Catering Manager

September 2006 - December 2006

Doha Asian Games Organizing Committee

Doha, Qatar

September 2006 - December 2006

Catering for large-scale international events
• Led catering for international events, including service for royal family members.
Company industry:
Sports & Outdoor Activities
Job role:
Hospitality and Tourism

Senior Outlet Manager

July 2005 - August 2006

Hotel Hindustan International

Kolkata, India

July 2005 - August 2006

• Pre-opened and led operations of premium nightclub and fine dining outlet.
• Reduced F&B costs by 15% via pour control and procurement measures.
Company industry:
Hospitality & Accomodation
Job role:
Other

Senior Captain / F&B Executive

March 1997 - June 2005

The Park Hotels

Kolkata, India

March 1997 - June 2005

A 5-star deluxe hotel chain and a member of the small leading and design hotels of the world .
• Part of pre-opening teams for iconic nightclubs and restaurants.
• Supervised butlers and served VVIPs, including foreign dignitaries.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Advance Business Management Studies

February 2014

February 2014

Master's degree, Executive MBA in Hospitality

India

GPA (percentage): 70%

GPA (percentage): 70%

Specialization in Hospitality
View attachment

National Institute of Professional Studies (NIPS)

July 1997

July 1997

Diploma, Hotel Management, Food Science & Catering Technology

India

GPA (percentage): 60%

GPA (percentage): 60%

03 years full time Diploma
View attachment

Skills

Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Inventory Control
Expert
Inventory Control
Expert
Cost Control
Expert
Cost Control
Expert
Hotel Management
Expert
Hotel Management
Expert
REFURBISHMENT
Expert
REFURBISHMENT
Expert
HOSPITALITY INDUSTRY
Expert
HOSPITALITY INDUSTRY
Expert
BUDGETING
Expert
BUDGETING
Expert
STRATEGIC PLANNING
Expert
STRATEGIC PLANNING
Expert
Inventory Management System
Expert
Inventory Management System
Expert
Hotel & Resort Operations
Expert
Hotel & Resort Operations
Expert
problem solving
Expert
problem solving
Expert
negotiation
Expert
negotiation
Expert
marketing
Expert
marketing
Expert
pre opening
Expert
pre opening
Expert
revenue management
Expert
revenue management
Expert
Inventory Control
Expert
Inventory Control
Expert
Cost Control
Expert
Cost Control
Expert
Hotel Management
Expert
Hotel Management
Expert

Languages

English
Expert
Bengali
Expert
Hindi
Expert
Arabic
Beginner
French
Beginner

Training and Certifications

Certifications
F&B Manager Certification
HACCP & Food Hygiene
Show credentials
Digital Marketing Fundamentals
HR Management & Analytics
Show credentials
Certified Qatar Specialist
Show credentials
Leadership in Hospitality
Quality Week - Performance Improvement Project
Dec 2009
Show credentials
Quality Week - Pacing Quality at the Heart of DSFH
Dec 2009
Show credentials
The Fundamentals of Digital Marketing
Apr 2020
Show credentials
DoFood Safely
Apr 2020
Show credentials
Hospitality Manager: Leadership
Apr 2020
Show credentials
HR Management & Analytics
Apr 2020
Show credentials
Training
Industrial Training ProgrammeH
Hotel Hindustan International
Sep 1995
Show credentials
Beer Training Program
SABMiller
Apr 2012
Show credentials
Wasp - Winning Attitudes of Successful Professionalism
The Park Hotels
Oct 2003
Show credentials
How to Brew Good Coffee ?
Coffee Board
Jan 1998
Show credentials
Food Hygiene
Dr Soliman Fakeeh Hospital
May 2009
Show credentials
HACCP
Dr Soliman Fakeeh Hospital
Jan 2009
Show credentials
Advance Mixology
Johnnie Walker Barman's Club
Jan 2002
Show credentials
The Bartenders Workshop
Bacardi Martini
Aug 2004
Show credentials

Hobbies

  • Adventure Sports, Play Football & Listen to Music