Product Specialist (Customer Care)
BAYT.COM
Total des années d'expérience :4 years, 4 Mois
BAYT.COM, DUBAI
Bayt.com is the leading job site in the Gulf and Middle East, connecting job seekers with employers
looking to hire.
Working as Product Specialist (Customer Care) Sept '12-till present
Assisting in the Verified and Assisted services on bayt behalf for the clients. Help clients in finding the right talent. Updating with the product and services. Improving Customer satisfaction.
Worked as a Researcher (Intern) July '12-August '12
❖ Generate a Minimum of 40 new or updated records with phone outs per day on CRM ( 880 per month)
❖ Check all the daily newspapers for new leads from new interacts, new projects, new companies
❖ Check the various website for the jobs that might have been missed for prints
❖ Conduct research by calling new companies to create records with all mandatory fields of all companies on CRM
❖ Update CRM for all historic interactions with companies
PHARMATRADE LLC, DUBAI
Pharmatrade is a leading distributor company which provides total Healthcare solutions as supplier with products ranging from medical supplies and hospital equipment, to pharmaceuticals, and consumer health products.
Project on Developing and Maintaining Employee Management Systems (Intern) May '12-June '12
❖ Collecting employee information and upgrading employee information on the system
❖ Coordinate with the PRO Department in assembling and collecting employee information
❖ Coordinate with the IT Department for processing of the data and updating on the main system
❖ Assisting HR Department in the Generalist role
EMITAC HEALTH CARE SOLUTIONS, DUBAI
Emitac Health care solutions is a part of Emitac Group which provides value-added services to regional and Multinational Organizations.
Project on Developing job Description for Senior, Middle and Junior employees (Intern) Mar '12-May '12
❖ Prepared Questionnaires for all three levels
❖ Created Job Descriptions through Interviews and Observations
❖ Identified tasks and created Competency Mapping for all job titles
❖ Assisting in Job Analysis and Implementing Job description with the HR Department
LANDMARK GROUP, DUBAI
Landmark is known for the largest chain of Family Entertainment Centers in UAE. It has a 1.65 million sq. ft Theme Park in Egypt. Its Country presence is in Egypt, India, Oman, Qatar & UAE.
Project on Developing Training Module for Standard Operating Procedures (Intern) Jan-Feb '12
❖ Developed Training Modules from the Standard Operating Procedures for their Operators
❖ Prepared Training Kits for both Trainers & Participants
❖ Developed Concepts for better understanding of the Procedures for the participants
❖ Identified & Classified rides on their degree of risk and designed modules
UAE EXCHANGE, DUBAI
UAE Exchange is a leading global remittance and foreign exchange brand trusted by millions of customers and partners, across the world. A people's brand, the company is known for quality and customer-centric approach. With555 direct offices in 29 countries across five continents, UAE Exchange is the only brand in the segment to own a global network of this magnitude.
Academic Counselor (Student services) Jan '08 to Dec '09
❖ Responsible for Academic advising, monitoring, and tracking the progress of new student
❖ Liaison between the student and the university, with regards to university policies and procedures as set forth by university administration
❖ Responsible for scheduling, coordination and disseminating curriculum information to students
❖ Responsible for performing pre-evaluations of transcripts for new students
❖ Responsible for advising new students in the following areas: prerequisites, concurrent enrollment, course wavier / exemptions, extensions, WUI course equivalencies, directed study process, academic probation and academic suspension, academic disqualification and academic poor performance.
❖ Advise students of admission and degree completion requirement and review various degree completion options
❖ Reporting to Head (Student services)
EDNET CONSULTANTS
Ednet Consultants provide a single window solution for all overseas education requirements. Its core service lies on assisting the students to make the right choice of the College, Course and Country for education.
Consultant JAN '07 to NOV '07
❖ Establishing a relationship of trust & respect with students & helping them to identify their current & underlying concerns
❖ Encouraging students to think more clearly about their situation & consider taking new perspectives
❖ Assisting students and working with them on the application process
❖ Answering queries for both Students and Parents and creating a cordial environment of working.
❖ Maintaining the records of the students application and doing the follow ups with the University regarding the Application Status
Pursuing MBA (Human Resource Management) 2011-2012 Institute of Management & Technology, Dubai
Attended Summer Program at Harvard University in Strategic Management and Emerging Markets in the Global Economy, 2011
MASTERS IN POLITICAL SCIENCE, 2006 Hindu College, Delhi University, Delhi
Bachelor in Political Science (Hons), 2004 I.P College, Delhi University, Delhi
CLASS XII (ISC) 2001
ASHOK HALLS GIRLS RESIDENTIAL SCHOOL, RANIKHET
ARMY SCHOOL, HEMPUR CLASS X (ICSE) 1999
