Customer Service Expert
Uber
مجموع سنوات الخبرة :19 years, 11 أشهر
● Deliver 5-star, in-person support to Uber driver-partners
● Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
● Help existing partners troubleshoot issues they experience (i.e., a delayed payment)
● Help brand the Uber name and get driver-partners excited to be on the road
● Stay on top of new Uber policies and programs that affect driver-partners and work with the Driver Operations team to improve support processes
● Trainer with JEDCO, providing Finance for Non-Financial Managers in Jordan.
● Trainer at Luminus Education and consulting (Zayed University) for TAKREER company employees, focusing on Team Building, Communication, and Problem Solving.
● Trainer at Philadelphia Consulting Group: intensive courses for Bank employees in Libya with a focus on Change management, Problem-solving, and Negotiation skills
● Trainer at Business Development Centre (BDC), focusing on Time Management, Communication Skills, Stress Management, and Interview and CV writing
● Volunteer trainer at INJAZ, focusing on the following courses: How to Become Leader, How to Manage My Money, and Become Entrepreneur.
● Looking for the best brands and negotiating price and amount with suppliers
● Planning for the yearly purchasing plan and defining the target quantity required.
● Handling the shipping and clearance transactions with the shipping lines and the Jordanian customs.
● Creating a team schedule for sales to visit the customers inside and outside Amman and determining yearly sales target with monthly breakdowns
● Define efficient distribution and ensure no time, fuel, and employee's efforts were wasted.
● Establish and drive the implementation of Operations vision and direction
● Develop and implement new business strategies to create or improve processes and procedures to enhance corporate performance.
● Monitor departmental performance against goals to ensure that progress is being made and corrective action is taken if necessary.
● Manage the departments' morale by setting and demonstrating strong business ethics for dealing with employees, suppliers, and customers.
● Budget preparation and monitoring of the department's profit and loss to ensure the departments are meeting and exceeding budgetary commitment.
● Define metrics for supply chain measurements such as product cost and quality, improving inventory, reducing waste, and optimizing customer service
● Managing customer's inventory, orders, forecast, production, and making sure they don't run out of stock.
● Develop supply chain procedures with Sales, Marketing, Finance, Production, and Quality Assurance to support strategies and new business opportunities
● Meet with suppliers to discuss performance metrics, provide performance feedback, or discuss production forecasts or changes.
● Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
• Serves customers by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals.
• Answers questions in person and refers customers to other bank services as necessary.
• Maintains cash and currency supply and turns in excess cash and mutilated currency to head teller.
• Maintains customer confidence and protects bank operations by keeping information confidential.
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