Analyst – Data Center
INNOVAZIT Technologies
Total years of experience :17 years, 0 Months
• Ensure 99% uptime of all systems under area of responsibility
• Handling Datacenter Infrastructure for Bank.
• Rack & Stack, capacity planning and Space Management in Datacenter.
• Hands and eyes support in datacenter.
• Installation and Troubleshooting of Network, Servers and Storage Devices.
• Switching(VLAN, VTP, STP, HSRP, VRRP, GLBP, Port Channel, VSS, VPC, VXLAN, )
• Monitoring with HP BSM, HP Node Manager, Network Traffic, Node and Security alerts.
• Monitoring OBM tool, Netflow Analyzer, VXrail ACE.
• Monitoring and Troubleshooting of ATM Machines with Base24.
• Datacenter Inventory Management, Hardware Failure Troubleshooting/Replacement.
• Working on IBM TSM for SQL and Oracle back and restoration process.
• Scheduled/Manual Backup and Restore of DBs, Files and VMs.
• Tasks involve making sure that system and database backups are taken regularly through TSM (Tivoli Storage Manager) as per the schedule to ensure continuity and restoration in case of system failures. The operators in the DR site will be responsible for restoring backups in the Disaster Recovery site as planned or when required
• Notify all operational related incidents to IT Operations Manager, Service Delivery Manager and application Support Manager.
• Daily backup monitoring, TSM Backup reports & Backup tape movement and storage.
• Resolution of REMEDY cases logged under IT Operations as per agreed turnaround times
• Monthly Inventory and Report on Offsite Media Storage at Metro file
• Ensuring all logs and Procedure manuals are up-to-date (e.g. Shift Run Sheets, IT Procedure Manual, Emergency Checklist, Incident Mailing List, Escalation Matrix)
• Implementation of Layer 2 & Layer 3 Switches and Routers, Firewall &Security Appliance to the clients as per the requirement.
• Responsible for network evaluations, troubleshooting a variety of network problems.
• Follow Operational procedures for day to day work as per customer needs.
• Work on improving the Data Center Services(UPS maintenance, Rack & Inventory Management, Testing of cables (OTDR))
• Responsible for creating a comprehensive Datacenter vision and road-map for enhanced customer experience.
• Coordination with local and remote teams to troubleshoot the problems under ITIL process.
• Performing network and Operating system (Windows, Linux and UNIX) operations as per requirement.
• CCTV installation and co ordination.
• Performing Batch Jobs & Mainframe Backups on Daily, Weekly and Monthly Basis using EMC Backup & Storage.
• Managing Logbook, SOPs for existing and new features by using customer feedback.
• Purchasing of HVAC Materials(Units: Chillers, CHW Pump, FCU, AHU, GI Duct, Pre-insulated duct, Grills, Diffusers, Dampers, Ventilation Fans)
• Purchasing of Fire fighting & Fire Alarm Materials
• Responsible for all aspects of the operation & maintenance of all branches IT system & services.
• Responsible for the planned development activities works & coordination to meet stake holder expectations.
• Interface with system provider for installation, commissioning and testing and maintenance.
• Responsible for all the AC and DC power issues within Data Center.
• Laying and tagging of fiber optics, termination and testing.
• Interface with end users to ensure functionality is provided to meet requirements.
• Responsible for calculate impact analysis and mitigation plan of any DC activity.
• Scope and estimate basis and consult on company estimating methods/procedures.
• Making / sending inquires to the Suppliers based on customer requirement and obtaining appropriate quotations.
• Able to negotiate the best terms from the quotation received from the suppliers / sub contractors.
• Support technically in review of design packages and drawings.
• Assist project management and contracting personnel with bid analysis and contract negotiations.
• Engineer and coordinate with teammates on company estimating methods and preparation directions.
• Upgrade on changing developments in estimating advances by reviewing technical literature, contact with contractors, visits to construction locations and attending professional and technical meetings.
• Revise and conclude incoming Requests for Proposals (RFP’s).
• Utilize inputs from Manufacturing Engineering, Tool Design and Manufacturing personnel to develop technical proposals.
• Develop time-phase charts and learning curves for manufacturing of parts, assembly, and testing.
• Implement Quality Management System requirements.
• Maintain Quality Record in orderly and accessible manner
• Maintain good relationship with Supplier and Client and Good Communication with our Inventory Supervisor.
• Helping to source alternative items for buyers and customers.
• Handling the customer complainant and supplier complainant.
• Procure material for different department like machine shop, fabrication and mechanical
• Handled some projects and some important clients are National oil well Varco, Weatherford Middle east, MB Petroleum, Acwa Power Plant, Dalma energy, KCA due tag, Fos energy llc, Nabors drilling services limited, Al Turki Cement Products L.L.C, Petroleum development Oman, Al Ghalbi International LLC.
• Working as a Pre-sale consultant for Network and security solutions.
• Handle the tasks of promoting additional services to clients as required.
• Design of VPN Circuits including Network Planning.
• Responsible for network evaluations, troubleshooting a variety of network problems.
• Provide support to field engineer for Network troubleshooting.
• Created the new Vlan provisioning for testing new Servers.
• Handling Change Managements.
• Documenting all the Processes Supporting for New Connectivity.
• Able to solve the switching issues.
• Maintaining of Level 3 Data Center,
• Monitoring the Alerts in Customer and Internal servers
• 1st Level troubleshooting on the server.
• End to end co-ordination for the new Customer Hosting Implementation
• Vendor management for hardware failures and preventive maintenance & Infrastructure Maintenance.
• Worked on Net vault Backup (Version 7.10)
• Custody of passwords at onsite & lodging at offsite location.
• Knowledge backup strategy, monitor the backup status, and generate exception report
• Checked tapes for readability and escalated backup issues to Server Administrators and NOC Manager.
• Monitoring the data traffic and utility of customer end.
• Monitoring subscriber unit's(RF), SNMP Input and output traffic and latency
• Providing the Remote support of servers for domestic customers. Configuring backup using Net vault 7.10 software.
Network Operations Responsibilities
• Commissioning of new Customer links from BSO and extending till router end by using Modem like RAD, ASSCOM, PATTON, CTC converters,
• Testing of links by using all the basic configuration activities in the end-to-end routers,
• Testing of new E1, DS3, STM1 on both Backbone & Gateway Links by using basic router configuration,
• Providing the Support for new link commissioning & new Equipment Installation to the NOC,
• Providing the L1 & Physical support for NOC,
• Providing the Test loop from the BSO Mux at the time of links down
• First level escalation for network outage.
• Troubleshooting of links up to a maximum down time of 30 minutes.
• Testing of new routers before bringing into production. Worked with Cisco 2500, 2600, 7200, 12000 series routers etc.
• Coordinating the BSO for find the Root cause, & updating in Internal TAC,
• Working with Cisco switches of Networks, Configuring the Vlans, Maintained critical spares in the NOC and ensured quality of the spares.
• IOS up gradation in Data center switches & routers.
• Followed the stipulated retention period for all backups and maintained regular re-cycling schedule.
• Updated NOC Inventory, Maintained critical spares in the NOC and ensured quality of the spares.
• Vendor management for hardware failures and preventive maintenance.
• Provided 24 Hr support to corporate customers
Projects
• Implemented STM4 Gateway links, Commissioned STM1 and DS3 links from Chennai to Chennai-Velachery, Mumbai, Bangalore and Hyderabad.
• Implemented Cisco CRS, GSR 12404, 7206 Routers and Cisco 1900, 2650, 3750 switches various kinds of Cisco products for Velachery NOC.
• Corning & Patching the copper cables in BSNL MDF frame,
• Attended the Acceptance Test on BSNL,
• Collecting the Equipment Installation Documents from the Customer,
• Escalated to Project Leader with proper Documents, & Completed project details,
• Implemented POI- ILD/NLD link in Chennai Location.
• Documented all the processes,
• Implemented Broadband connectivity for corporate customers in Chennai.
• Implemented E1 links connectivity for multiple corporate customers.
• Made leased line active for multiple Base stations in Chennai.
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