Admin Officer
Amicorp Advisory FZE
مجموع سنوات الخبرة :16 years, 9 أشهر
Deal with all enquiries in a professional and courteous manner, in person, on the
telephone or via e-mail.
Fulfil all reasonable requests from guests to ensure their comfort and satisfaction.
Provide logistical support to meetings held in the Board Room, to include preparation
of meeting and conference rooms and assist in arrangements for catering provisions.
Process and deliver internal and external mail daily. Check that costs are charged to
the appropriate programme.
Provide office supplies for staff and maintain adequate stock which includes ordering
new supplies, identifying new suppliers and obtaining the best price.
Report telephone and laptop equipment and line faults to the IT department.
Setup and configure new laptops for all new staffs coordinating with IT.
Issuance of access cards for all new staff members.
Conduct regular security checks and maintenance issues throughout the day and
report any issues.
Responsible for coordinating events, including sending out invitations and manage
RSVP list, working with printer and designer to develop event invitations, create
invitee list, registration and attendee tracking, promotional materials support and pre-
and post-event evaluations.
Initiates, coordinates and participate in all efforts to publicize event, ensuring the
event runs smoothly.
Keeping track of all incoming invoices and ensure approval of payment from the
finance dept.
Reconcile Petty Cash and Bank report on weekly basis.
Verifying and assigning the employees local and travel expenses reimbursement on a
monthly basis.
Assist in hotel booking and visa application of guests.
Preparing and issuing cheques to the vendors
Date: From 2009 June till date
Company: ADCB, Dubai, U.A.E
Position: Mortgage Co-ordinator
Job Responsibilities
• Processing of applications (Credit Card, PIL, S/L, Mortgage) through customer verification and employment verification.
• Cross checking of all necessary documents and prescreening and analyzing of application, salary and bank statement.
• Identifying fraud and forwarding the applications to the concerned department subject to fraud.
• Obtaining the necessary details of Companies through website for suspicious cases.
• Recording of all attempts made with regards to the enquiry of customer and CMs employment.
• Approving or Declining of Applications as per the policies of organization.
• Preparing MIS reports and submitting the same to senior level management.
• Efficiently responding to emails and telephone queries in a professional manner.
• Coordinating with various departments and also the mortgage valuators dealt with customers queries.
• Issuing offer letters to the customers for their mortgage loan.
Summary of Skills
• Reception, Secretarial, Customer Service & Administration
• Screening and Handling of all incoming calls and transfer the same. (7 lines with 30 extensions)
• Communicates internally and externally in an efficient and pro-active manner and handles telephone messages promptly.
• Proficient in Hotel & Travel booking as per the Management requirement.
• Transmission and distribution of faxes.
• Possess the distinct ability in accommodating guests, Specially VIP and catering to their needs.
• Operating all Office equipment's (Photocopier, Fax, Scanner etc.) related to clerical and secretarial works.
• Ensures follow-up requirements of the Management and give timely feed-back on the same.
• Manages the MD's Diary, e-mails and workflows on day to day operation.
• Monitoring all incoming and outgoing mails and its distribution.
• Arrange, sort, stamp, copy, and distribute all correspondence and emails.
• Organizing transportation and accommodation for staff
• Maintain/Distribute Stationery materials in the office
• Scanning documents, Preparation of CDs and all Misc. works.
Over 6 years experience performing the duties of an Executive officer & Mortgage Coordinator in the U.A E
Work Experience
Date: March2007 to January 2009
Company: Dubai First PJSC, Dubai, U.A.E.
Position: Process Executive Officer
Job Responsibilities
• Processing Credit Card applications inputting data in to the CAS.
• Verification of Central Bank for each customers (rating of customers)
• Learning the day to day Bank Cards policies.
• Generating reports dealt with point's redemptions, extracting, sorting it out and exporting it in to respective folders.
• Preparing reports for timely submission to management for verification and further action.
• Co-ordinate day-to-day activities internally in the dept.
• Assist the Office Manager in Managing and to perform a variety of tasks in ordering, receiving, storing, distributing and issuing stocks, and supplies and perform other related duties as required.
• Rewarding the customers for utilizing the credit cards in exchange for a wide range of gifts.
• Crediting bonus points to the customers who books for loan on phone & EPP.
• Issuing EGATE Letters, Travel Assist letters to the customers.
• Ensure to arrange timely delivery of vouchers to concerned customers on request from phone banking.
• Crediting of points, redemption and reversals of AMF as per request from retention team
• Adding Cash back points.
• Issuance of Cheques for SME card customers.
• Updating of required memo lines in the books, excel sheet and Vision Plus.
• Charging of E gate fees to the customers account by passing the respective entries.
• Preparing memos getting sign from authorized person and sending to concerned department for approval.
• Maintain, stock records and stock verifications in the system.
• Manage the section independently & efficiently in absence of the Supervisor.
• Interacting with Aramex to ensure proper delivery of shipments.
• Verification with DNRD for E-Gate letters collection.
• Resolve problems & complaints for 100% customer satisfaction.
• To answer all incoming telephone inquiries for Rewards & insurance related matters.
• Reversals of finance charges and LPF for zeroised account customers.
• Follow up with CMs (pending docs) Insurance Company forwarding required claim documents.
Present Employment
Pursuing Masters in Business Administration (MBA - Part time) Institute: London City College, Dubai
Institute: Nehru Arts & Science College University: Kannur University, India Year of passing: 2007