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Sujeev Mathew, Key Account Manager (Business Development / Operations)

Sujeev Mathew

Key Account Manager (Business Development / Operations)·Seattle International Services

United Arab Emirates

Bachelor's degree, Electronics

Work experience

Total years of experience: 21 years, 6 months

Key Account Manager (Business Development / Operations)

August 2021 - Present

Seattle International Services

Abu Dhabi, United Arab Emirates

August 2021 - Present

✓ Recognized and explored profitable business possibilities to increase the companys revenue and profit margin. ✓ In order to guarantee alignment with business strategy, new business prospects were modelled in relation to the estimated cashflow. ✓ Build a client database and creating trusting ties with important clientele. ✓ Act as the conduit for information between key clients and internal departments. ✓ To maintain confidence, address and resolve any concerns and difficulties that customers may have. ✓ Contribute significantly to building enduring relationships with clients. ✓ Using key account KPIs, prepare frequent reports to internal and external stakeholders on progress and forecasts. ✓ Mainly focusing on public and semi-public sectors. RFPs for outsourcing human resources, participating in public and private tenders. ✓ Coordinated innovative techniques to achieve goals and increase long term financial viability.
✓ Market Analysis: Monitoring industry trends, competitors, and market conditions to identify opportunities for growth. ✓ Reporting: Providing regular reports and updates to management on business development activities, progress, and results. ✓ Negotiating terms and agreements with clients/customers to close deals and secure new business. ✓ Self-assured in leading the internal team (including sales, operations, and management)

Company industry:
Oil & Gas
Job role:
Human Resources and Recruitment

Business Development Manager / Key Account Manager

March 2019 - August 2021

Al Mansoor Enterprises

Abu Dhabi, United Arab Emirates

March 2019 - August 2021

Designation: Business Development Manager / Key Account Manager
Location: Abu Dhabi
Duration: March 2019 - August 2021 ✓ Primary point of contact and build long-term relationships with customers. ✓ Developing a solid and trusting relationship between major key clients and company. ✓ Resolving key client issues and complaints. ✓ Developing a complete understanding of key account needs. ✓ Anticipating key account changes and improvements. ✓ Managing communications between key clients and internal teams. ✓ Managing account team assigned to each client. ✓ Strategic planning to improve client results. ✓ Negotiating contracts with client and establishing timeline of performance ✓ Collaborating with sales team to maximize profit by up-selling or cross-selling. ✓ Expanding relationships and bringing in new clients ✓ Demonstrate capabilities of being a specialist within your division, encouraging team members to refer to you.

Company industry:
Oil & Gas

Senior Recruitment Consultant/ Business Development

June 2017 - February 2019

TEKNIP Manpower and Recruitment Services

Abu Dhabi, United Arab Emirates

June 2017 - February 2019

Designation: Senior Recruitment Consultant/ Business Development
Location: Abu Dhabi
Duration: June 2017 - February 2019 ✓ Work closely with all the departments across the business to ensure services are delivered effectively. ✓ Work closely with the team to develop, and implement a business plan to define and agree, detailed business development and sales strategy, potential prospects, targeted number of appointments per month, develop and create new business opportunities, and maximize revenue opportunities. ✓ Gain a clear understanding of clients businesses, activities and requirements. Also analyze their business size. ✓ Develop, maintain, and update formal reports. ✓ Take appropriate steps to maximize the business opportunities at renewal of contracts to retain business.

Company industry:
Other Business Support Services

Recruitment: Business Development & Marketing

October 2013 - June 2017

Jerry Varghese Global

Dubai, United Arab Emirates

October 2013 - June 2017

 Work closely with the team and Manager to develop, and implement a business plan to define and agree, detailed business development and sales strategy, potential prospects, targeted number of appointments per month, develop and create new business opportunities, and maximize revenue opportunities.
 Work closely with all the departments across the business to ensure services are delivered effectively.
 Gain a clear understanding of clients businesses, activities and requirements. Also analyze their business size.
 Develop, maintain, and update formal reports.
 Ensure that regular contact is maintained with each existing and new clients.
 Take appropriate steps to maximize the business opportunities at renewal of contracts to retain business.
 Managing the contracts.
 End to end recruitment at global level.
 Recruit Higher Management, Staff and Worker categories in various verticals like Oil&Gas, Petrochemical, Power, EPC, Manufacturing, Retail, Healthcare, Construction, etc
 Seeks Business Opportunities among GCC and sourcing operation from India, Philippines, Nepal, Pakistan, Srilanka, Myanmar, Indonesia etc.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Research and Development

Recruitment Consultant: Business Development

October 2013 - June 2017

Jerry Varghese Global

Dubai, United Arab Emirates

October 2013 - June 2017

Designation: Recruitment Consultant: Business Development
Location: Dubai
Duration: October 2013- June 2017 ✓ Recruit Higher Management, Staff and Worker categories in various verticals like Oil & Gas, Petrochemical, Power, EPC, Manufacturing, Retail, Healthcare, Construction, etc. ✓ Preparing and posting job vacancies on online portals, agencies, newspapers etc, shortlisting CVs as per the requirement and scheduling first round of interview ✓ Coordinating and following through the interview process with the relevant department manager and then informing candidates on selection ✓ Responsible for market mapping and research for key positions in the organization for management to make informed decision. ✓ 100% implementation of recruitment system and adherence to recruitment process and policies. ✓ End to end recruitment at Global scale.

Company industry:
Human Resources Outsourcing

Service In-Charge

May 2006 - June 2013

SAMSUNG INDIA ELECTRONICS PVT. LTD

Mumbai, India

May 2006 - June 2013

 Handling a team of 24 Internal & 12 External Engineers for solving Customer issues in Front Desk, Back Office & Stores for HHP Products (Handheld Phones), Digital Camera & Laptops.
 Specialized in Android Platform.
 To Solve Queries of the Customers & provide them with their requirements.
 Co - ordinate with Front Desk Engineers for solving Customers Complaints, Parts Requirements and for Closing Daily calls.
 Daily team meeting for diagnosis the work & for knowledge sharing.
 Coordinating with stores for follow up of the Spares to reduce turn around time.
 Providing Technical support to all Engineers.
 Given best solution for critical issue in handset.
 Coordinate with service provider issue.
 Generating Calls on GSPN & up date with the feedback for least TAT.
 Responsible for flashing mobile phones.
 Repairing CDMA & GSM Handset up to L4 level.
 Tracing & fault finding done with respect mobile schematics.
 Target to achieve 100% Customer Satisfaction.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Relationship Executive

May 2006 - June 2013

Talent – Pro Pvt. Ltd. (Samsung India Electronics LTD)

Mumbai, India

May 2006 - June 2013

Designation: Customer Relationship Executive
Location: Santa Cruz - (West), Mumbai, India
Duration: May 2006 - June 2013

Company industry:
Consumer Electronics

Service Engineer (Level 3)

April 2005 - May 2006

ADONICS INDIA LTD

Mumbai, India

April 2005 - May 2006

 Repairing CDMA & GSM Handset upto L3 level.
 Responsible for Repairing of BENQ, PANTECH, KYOCERA & ZTE Mobiles.
 Providing Technical support to all Engineers.
 Given best solution for critical issue in handset.
 Coordinate with service provider issue.
 Generating Calls on SAP & up date with the feedback.
 Responsible for flashing mobile phones.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Service Engineer (Level

April 2005 - May 2006

Adonics India Ltd

Mumbai, India

April 2005 - May 2006

Designation: Service Engineer (Level 3)
Location: Borivali (W), Mumbai, India
Duration: April 2005 to May 2006

Company industry:
Consumer Electronics

Service Engineer (Level

September 2004 - March 2005

GLOTTOPHONE SYSTEMS PVT.LTD

Kerala, India

September 2004 - March 2005

 Electronic Assembly section producing audio units for Language laboratory system

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Service Engineer

September 2004 - March 2005

Glottophone Systems Pvt. Ltd

Kerala, India

September 2004 - March 2005

Designation: Service Engineer
Location: Kerala
Duration: September 2004 to March 2005

Company industry:
Consumer Electronics

Education

Mahatma Gandhi University

January 2024

January 2024

Bachelor's degree, Electronics

India

Qualification University Year BSc Electronics with Computer Hardware Mahatma Gandhi University, Kerala 2004

Mahatma Gandhi University

January 2024

January 2024

High school or equivalent, Science

India

Pre Degree Mahatma Gandhi University, Kerala 2001

Kerala Board of Secondary Education

January 2004

January 2004

Bachelor's degree, Electronics And Computer Science

India

S.S.LC Kerala Board of Secondary Education 1999

Mahatma Gandhi University

January 2004

January 2004

Bachelor's degree, Bachelors

India

Mahatma Gandhi University

March 2001

March 2001

High school or equivalent, Pre Degree

India

Kerala Board of Secondary Education

January 1999

January 1999

High school or equivalent, S.S.L.C

India

Skills

Research
Expert
Research
Expert
Client Service
Expert
Client Service
Expert
Recruitment
Expert
Recruitment
Expert
Business Development
Expert
Business Development
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
ELECTRONICS
Expert
ELECTRONICS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SALES
Expert
SALES
Expert
CONSTRUCTION
Expert
CONSTRUCTION
Expert
COORDINATING
Expert
COORDINATING
Expert
MAPPING
Expert
MAPPING
Expert
MARKET ANALYSIS
Expert
MARKET ANALYSIS
Expert
OPERATIONS
Expert
OPERATIONS
Expert
OUTSOURCING
Expert
OUTSOURCING
Expert
ENGINEER
Expert
ENGINEER
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MS OFFICE
Expert
MS OFFICE
Expert
Client Servicing
Expert
Client Servicing
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Recruitment
Expert
Recruitment
Expert
Market Research
Expert
Market Research
Expert
Research
Expert
Research
Expert
Client Service
Expert
Client Service
Expert
Business Development
Expert
Business Development
Expert

Languages

Hindi
Expert
Malayalam
Expert
English
Expert

Hobbies

  • Badminton, Cricket