SukhaRam Dewasi

Assisted customers with inquiries and resolved issues related to products and services, ensuring a seamless shopping experience and high levels of satisfaction. Collaborated effectively with team members to streamline processes and maintain a positive environment.

Tocreased customer satisfaction ratings by 15% over six months by implernenting a

feedback-driven approach to service, soliciting input for areas of improvement, and

training staff on effective communication techniques. Reduced average response time to customer queries by 30% by initiating a now ticketing system that prioritised urgent requests. quests, leading to enhanced service delivery and higher client retention rates, Successfully managed customer complaints, resolving 95% on the first contact, which resulted in the recognition of the team for outstanding service performance in.

quarterly reviews.