Project Operation Manager
SCC
Total years of experience :20 years, 11 Months
• Coached, provided feedback, and guided others
• Worked with less structured, more complex issues
• Provided explanations and information to others on difficult issues
• Worked with minimal guidance; seeks guidance on only the most complex tasks
• Generally work is self-directed and not prescribed
• Monitored projects progress and results using project management tools, concepts, and standard project governance practices
Project Control Manager :
Aljoaib Engineering Co. consultants for the Royal Commission for Assets Management Project. I worked as Data Manager and now working as Project Control Manager on Royal Commissions Operation&Maintenance sector -Project Management Office (PMO), my key responsibilities include: October 2016 to present
Project Control Manager :
• Provided program controls management, including baseline schedule development and change control, performance status and reporting, risk management, earned value management.
• Monitored Project Activities and evaluate each step of a project to ensure that it is meeting budgetary and deadline goals.
• Deliver Project Budgeting and Scheduling KPIs
• Managed Program Reporting & Control.
• Managed Changes in program processes to recognize which areas of project development need to be re-addressed in order to maintain efficiency and cost control
• Ensured active engagement of team members by delegation of tasks to the appropriate person both on a long term and on a day-to-day basis.
Data Collection Manager:
• Data Collection Coordination for Enterprise Assets Management (EAM) in Jubail Industrial City.
• Worked with other major stakeholders, analysts, database administrators and others.
• Analyzed data sets collection and validated data to be stored into the EAM repository database.
• Contributed to training improvement as per the field needs.
Complied with project business procedures and rectify issues related to physical audits.
HIGHLIGHTS:
• Maintained solid control over the project and met customer expectations; improved network coverage in the region.
KEY RESPONSIBILITIES:
• Plan and administer Out Site Plant (OSP) projects for fiber optics across various locations in the region; lead and guide project engineers and technicians, and ensure quality.
• Liaise and communicate with appropriate authorities to obtain ROW (Right of Way) permits for establishing the fiber optic network.
• Responsible for developing the network design configuration, oversee all engineering activities, manage project schedules to facilitate in-time handover.
• Prepare project budgets, monitor schedules and assign additional resources in case of lag in project-work to meet deadlines.
• Hold meetings with project stakeholders (customers, engineers, vendors and contractors) to review progress and finalize action plans for the future.
• Manage contractors, define scope of contractual work, negotiate and sign agreements and ensure that contractual conditions are met.
• Authorized to clear payments of contractors, vendors, and any contractual labour working at site.
HIGHLIGHTS:
• Received appreciation and commendation from the STC management for consistently meeting project deliverables and expectation, and helping grow STC’s network.
KEY RESPONSIBILITIES:
• Gathered project requirements from project principal (STC), developed technical specifications, and prepared a detailed project plan along with budgets.
• Communicated plans and schedules to the project engineers and technicians, developed schedules and oversaw project execution as per PMP methodology, and achieved successful project closure.
• Established scope of work depending on the network carrying capacity to be installed, environmental norms, capital and operational costs, and service levels to be provided.
• Accountable for administering the SLA signed with STC, ensured adherence and maintained high service quality; monitored KPIs and ensured performance metrics were met.
• Observed project progress, produced reports and updated the STC management (daily, weekly, monthly); organized meetings, highlighted key points affecting projects and presented solutions.
• Outsourced project works, evaluated bids submitted by contractors, awarded contracts to the most suitable bids.
• Defined scope of work, inspected work carried out by contractors to verify it was within specified costs and met quality standards.
• Reviewed invoices submitted by contractors, verified works were completed and recommended payment release by STC.
• Additionally responsible for establishing and maintaining the infrastructure for enhancing network connectivity across networks (fiber, FTTX, Copper).
KEY RESPONSIBILITIES:
• Evaluated project requirements in line with customer needs, network capacity to be installed, estimated project costs and technical requirements, and determined project feasibility.
• Designed the system plan after collating technical data, developed schedule, assigned responsibilities to project team members, assessed project risk and ensured that adequate mechanism was in place to mitigate risks.
• Assessed all purchase requirements, selected and built a reliable vendor base, issued purchase orders and ensured on-time project procurement.
• Managed the entire project cycle from planning to closure, controlled costs within allocated budgets and deployed standards methodologies during the project, achieved successful project closure.
• Held regular meetings with project engineers, customers, vendors and contractors, reviewed status of projects and identified shortfall (if any), took corrective measures to bring the project back on track.
• Ensured contractors met all contract terms and obligations, and produced quality works within defined timelines.
• Ensured adherence to organization policy and procedures, noted non-compliance and initiated corrective action.
• Carried out safety inspections at sites, encouraged safe working practices and verified safety norms and regulations were compiled with.
• Hired and trained junior engineers, conducted on-the-job-training for them, monitored performance and carried out performance appraisals.
KEY RESPONSIBILITIES:
• Supervised the installation, configuration and maintenance of fiber network connectivity from ODF (Optical Distribution Frame) to all communication devices at customer premises.
• Oversaw fiber splicing and fiber termination; ensured cost of deployment was maintained within budgeted figures.
• Identified and isolated technical issues, resolved these and restored connectivity, maintained excellent service levels.
• Analyzed the statement of work, and carried out all works in compliance with it, developed and presented reports to the senior management.
• Managed a team of technicians, provided training and ensured they met all job performance expectations.
KEY RESPONSIBILITIES:
• Reviewed network operations, identified bottlenecks and issues that affected network efficiency, and made recommendations to improve infrastructure.
• Provided cost effective and reliable solutions for recurring network issues, significantly improved services and improved customer satisfaction scores.
• Oversaw all technical aspects of the network that included design and configuration, maintenance, troubleshooting, new installations etc.
• Participated in budgeting and cost control, monitored network implementation and ensured work progressed as per schedule.
• Defined contractors’ scope of work, inspected work carried out by contractors to verify it was within specified costs and met quality standards.
• Responsible for reviewing invoices and cost statements submitted by contractors, verifying accuracy and releasing payments.
KEY RESPONSIBILITIES:
• As an OSP Specialist designed, established and managed the OSP infrastructure to provide reliable internet and data services to customers.
• Developed a comprehensive project plan detailing activity sequence and deadlines, as per the budgetary provisions.
• Hired and assigned resources to meet project requirements, led teams for in-time completion of assignments and deliver projects as per committed deadline.
• Managed third party contractors, inspected works for quality adherence, and supervised outsourced teams responsible for operating the OSP infrastructure.
• Monitored SLAs and ensured services provided were as per SLA, ensured quality of service met benchmarked standards.
• Formulated the operations work plan, designed the work flow, and supported the operations team as required.
• Worked on continual improvements to enhance operational performance, decrease operational costs, improve network reliability and reduce congestion, and augment network capacity.
PREVIOUS ASSIGNMENTS:
• 1 Year 6 Months: Telecom Technician, Sudatel Telecom Group Ltd, Saudi Arabia