Fixed Voice and Data Technical Engineer
Mobily (Etihad Etisalat)
Total years of experience :14 years, 5 Months
•Reports and escalate technical observations to Executive Manger and General Manager for evaluation and enhancing the capabilities of services.
•Building, testing and troubleshooting networks supporting data services
•Control and resolve DIA, IPVPN, Ethernet and Network issues.
•Monitoring IP and Ethernet routing and switching protocols including IP, MPLS, VLANs, VPNs and Class of Service standards.
•Access to Routers and CPEs, for troubleshooting Investigation.
•Provide Email and domain hosting and subscription support.
•Receiving assigned tickets from ticketing system and do track time within each one.
•Providing support to customers through phone, Email and in person.
- Provide one-on-one counseling to students interested in USA, Australia, UK.
- Provide full service support such as admission application, offer acceptance, visa applications, accommodations & pre departure to students.
- Directing, organizing and managing training activates for student counselors and students visa officers in the Kingdom.
- Designing training modules in conjunction with education development for USA.
- Organize and participate for the seminars, roads show for USA and Australia universities.
- Generating and organize weekly and monthly officials reports.
IT Administration (Responsible for IT and Networking issues in the Company)
UK Degree from Coventry University majoring in Computing Network.