SULTAN ALTAMIMI

• Provide and maintain Governance, Risk & Compliance (GRC) approach.
• Manage and facilitate regulators and government entities audits.
• Manage Risk Management and mitigation plans.
• Build and Manage Governance and Quality Management System (QMS).
• Manage & maintain ISO9001 standard and requirements.
• Process re-engineering, process mapping, and standardize work practices.
• Manage Internal Quality Audit program, corrective actions and continual improvements.
• Handle Gather and analyze supplier feedback and customer complaints

-Managing & administrating Quality Management System (QMS) as per ISO9001.
-Implement Lean Six-Sigma tools & methodology.
-Internal quality audit.
-Addressing efficiency, waste reduction, control of key processes consistent.
- Standardize work practices.
-KAIZEN events.
-Statistical analysis.
-Root cause analysis, corrective & preventive actions.
-Suppliers qualification, approvals & evaluation.
-Document control, best practices benchmark.
-Compliance management.
-Risk management.

Measure beneficiary satisfaction either they are citizens or visitors to KSA about the quality of government services. Use multiple measurements tools such as surveys, mystery shoppers and focus groups then develop reports to stakeholders.

• Managing & maintain Quality Management System (QMS) as per ISO9001 standard.
• Manage & conduct Internal & external quality audits.
• Addressing efficiency, waste reduction, control of key processes consistent.
• Standardizing work practices and document control.
• Facilitating root cause analysis, corrective actions Implementation.
• Continual improvements using Six-Sigma tools & methodology.
• Developing the work strategy, vision, mission, and objectives.
• Developing and monitoring Balanced Scorecard (BSC), Identifying key performance indicators (KPI), Goals mapping and alignment with organization strategy.
• KPI measurements and validation.

• Manage & maintain Quality Management System (QMS) as per ISO9001 & AS9110 standards, Lean System, continual improvements using Six-Sigma tools & methodology, internal quality audit, addressing efficiency, waste reduction, control of key processes consistent, standardize work practices, KAIZEN events, root cause analysis, corrective & preventive actions, suppliers qualification, approvals & evaluation, document control, best practices benchmark. All these functions are to improve and maximize quality and the flow of value to the company & the customer.
• implementing & monitoring Balanced Scorecard (BSC), developing key performance indicators (KPI), statistical analysis.

Managing & administrating Quality Management System (QMS), ISO9001 standards, Quality Management System, continual improvements using Six-Sigma tools & methodology, internal quality audit, addressing efficiency, waste reduction, control of key processes consistent, standardize work practices, KAIZEN events, developing a key performance indictators (KPI), statistical analysis, implementing & monitoring Balanced Scorecard (BSC), root cause analysis, corrective & preventive actions, suppliers qualification, approvals & evaluation, document control, best practices benchmark. All these functions are to improve and maximize quality and the flow of value to the company & the customer.

Managing, monitoring, analyzing & facilitating Lean & Excellence implementation within the company using Six-Sigma tools, Quality clinic process chart, workenvironment, root cause analysis, total preventive maintenance, process certification, best practices benchmark, internal audit, value stream map, KAIZEN events, market feedback analysis, standard work, Key Performance Indicators (KPI), Balanced Scorecard (BSC), ensure that the Lean & Excellence culture has been implemented within the organization by train all employees on Six-Sigma tools to improve and maximize quality and the flow of value to the customer.

Contribution in developing a training material about a Total Quality Management (TQM), providing a necessary training for quality team members, department’s facilitation of TQM tools implementation, maintaining of the Quality Management System (QMS), measuring the customer satisfaction, conflict resolution.