Strategic Planning Manager
Salama Cooperative Insurance Company
Total years of experience :15 years, 4 Months
Responsibilities:
Manage annual And multi-year business planning
activities for select markets or business unit
Independently lead market assessment and
pro-forma development for major capital projects
Contributing to preparation of policies and
necessary processes for Strategic Execution to
ensure identification, definition, realization and
setting up short-term strategy plans, especially for
Customer Care, Claims, Underwriting, and Sales.
Developing business plan scenario analysis
including projections for applicable opportunities
and associated expense and investment.
Participate in preparation and control of operating
budget for departments.
Evaluate projects performance against goals and
take necessary action to address deviations.
Develops and oversees E-Sales, Marketing and after service plans.
Achievement:
Create key performance indicators for Main
departments and link it to departments' general
evaluation Line.
Plan to reduced G&A, As a result of the plan, 18% of total G&A was reduced without negatively
affecting the company.
Implementing EAMS System for Employees requests, and can be followed Procurements' requests, Approvals, contracts, and payments & assets inventory.
Reducing customer requests and complaints by 75%. after developed CS system and integrated with relevant departments and provision of E-services through Internet.
Reducing the number of complaints by 70% after
implementing a customized CRM system with fresh
policies and procedures.
Implementing Sales SLA & Sales automation process project- QS.
Responsibilities:
• Established Tow major sales branches.
• worked on establishing three points of sale.
• Team Management.
• Achieve score level of customer satisfaction with
services and products provided.
• Establishing goals and monthly plans for sales team.
• Monitoring effectiveness of plans in achieving the
company's sales targets.
• Preparing periodic reports to perform of branches.
• Finding appropriate solutions to work obstacles in branches.
• Take necessary decisions to conduct work.
• Contributing with company's branch managers in
developing policies, objectives, and work rocedures
in branch network.
Achievement
Achieved more than 120% of the branch's targets for years 2011 - 2012 - 2013 - 2015 - 2016 .
• Identification of customer candidates.
• Interviewing clients to understand their needs and
provide them with the right products.
• Answering client's objections and closing the deal.
• Selection of candidates for the position of sales
consultant.
• Training new employees in working groups and
preparing them to market products and meet
customers.
• Provide all banking services to Clients.
• Develop a training program that ensures new
employees can provide quality, high-level banking
services over the phone in both Arabic and English.
Economics Degree
