Total Years of Experience: 17 Years, 3 Months
May 2019
To Present
Senior Telecom Admin
at Plan C ICT SDN BHD
Location :
Malaysia
• Responsible for planning and designing of complex telecommunication device upgrades (Cisco Voice Gateways, E1/T1 Circuits, and Cisco Unified Communications, Cisco Unified Contact Center Applications and SIP connections), Jabber, Webex, Telepresence.
• Responsible for designing and implementing telecommunication devices, networks, systems, and services
• Responsible for planning and requirement gathering for Cisco Voice over Internet Protocol (VoIP) based telecommunications system.
• Responsible for designing, deploying, upgrading and supporting Cisco Contact Center Enterprise and Cisco Contact Center Express environment.
• Responsible for designing and implementing telecommunication devices, networks, systems, and services
• Responsible for planning and requirement gathering for Cisco Voice over Internet Protocol (VoIP) based telecommunications system.
• Responsible for designing, deploying, upgrading and supporting Cisco Contact Center Enterprise and Cisco Contact Center Express environment.
February 2016
To Present
Telecommunications Administrator
at Flamingo BPO Solutions, INC
Location :
Philippines
o Customization of Cisco CTI Tool Kit using c#/.Net language to integrate with CRM Database System.
o Develop a complete wallboard application using Visual C# (asp.net) and MS SQL Database for the Cisco Unified Contact Center.
o Planning, Design & implementation of Cisco WebEx Meetings for 50 users.
o Design and Implementation of Cisco Unified Presence for 2500 Users. Integration of Cisco Jabber (Windows, MAC, iPhone, iPad Android)
o Planning Design and implement PostgreSQL server in Linux platform to integrate with Cisco Unified Presence application to support persistent and group chat.
o Develop a complete wallboard application using Visual C# (asp.net) and MS SQL Database for the Cisco Unified Contact Center.
o Planning, Design & implementation of Cisco WebEx Meetings for 50 users.
o Design and Implementation of Cisco Unified Presence for 2500 Users. Integration of Cisco Jabber (Windows, MAC, iPhone, iPad Android)
o Planning Design and implement PostgreSQL server in Linux platform to integrate with Cisco Unified Presence application to support persistent and group chat.
August 2012
To January 2016
Telecommunications Administrator
at Tyche Consulting Limited, Philippines ROHQ
Location :
Philippines
o Customization of Cisco CTI Tool Kit using c#/.Net language to integrate with CRM Database System.
o Develop a complete wallboard application using Visual C# (asp.net) and MS SQL Database for the Cisco Unified Contact Center.
o Planning, Design & implementation of Cisco WebEx Meetings for 50 users.
o Design and Implementation of Cisco Unified Presence for 2500 Users. Integration of Cisco Jabber (Windows, MAC, iPhone, iPad Android)
o Planning Design and implement PostgreSQL server in Linux platform to integrate with Cisco Unified Presence application to support persistent and group chat.
o Develop a complete wallboard application using Visual C# (asp.net) and MS SQL Database for the Cisco Unified Contact Center.
o Planning, Design & implementation of Cisco WebEx Meetings for 50 users.
o Design and Implementation of Cisco Unified Presence for 2500 Users. Integration of Cisco Jabber (Windows, MAC, iPhone, iPad Android)
o Planning Design and implement PostgreSQL server in Linux platform to integrate with Cisco Unified Presence application to support persistent and group chat.
August 2011
To August 2012
Telecommunications Administrator
at De Janeiro Global Solutions BPO Inc
Location :
Philippines
o Cisco Unified Phone System Upgrade from Cisco Unified Call Manager 6.X to 8.6.X
o Cisco Unified Contact Center Enterprise Upgrade. ICM/CVP/SIP proxy/CUCM/CUIC/SIP Dialer from version 7.X to 8.x
o DNS and IP address change for Cisco Contact Center Enterprise applications as well modify and all new call flows.
o Upgrade Cisco Unity Connection from 6.x to 8.x.
o Working as a team member in Cisco Unified Communications and Collaboration team.
o Perform day to day change activities requested by the business users. Monitoring the Syslog to view system performance and error tracing
o Cisco Unified Contact Center Enterprise Upgrade. ICM/CVP/SIP proxy/CUCM/CUIC/SIP Dialer from version 7.X to 8.x
o DNS and IP address change for Cisco Contact Center Enterprise applications as well modify and all new call flows.
o Upgrade Cisco Unity Connection from 6.x to 8.x.
o Working as a team member in Cisco Unified Communications and Collaboration team.
o Perform day to day change activities requested by the business users. Monitoring the Syslog to view system performance and error tracing
May 2011
To August 2011
Voice Engineer
at Orascom Telecom Bangladesh Ltd, Banglalink
Location :
Bangladesh
Worked Project:
1. Deployment of SIP based Asterisk based International Call Center at Banglalink
2. Support on Avaya communication manager, PM, IC and AVP.
3. Project team member for Banglaink Contact Center Phase - 7.
1. Deployment of SIP based Asterisk based International Call Center at Banglalink
2. Support on Avaya communication manager, PM, IC and AVP.
3. Project team member for Banglaink Contact Center Phase - 7.
December 2006
To April 2011
Senior Customer Engineer (Cisco Voice)
at LEADS Corporation Ltd
Location :
Bangladesh
o Design, Deployment & Integration of Cisco Unified Contact Center Express for Mutual Trust Bank Ltd, Bangladesh.
o Design, Deployment & Integration of Cisco Unified Contact Center Enterprise for Dutch Bangla Bank, Bangladesh.
o Tier-1 and Tier-2 support in UCCE at Warid Telecom, Bangladesh (Airtel).
o Design, Deployment & Integration of Cisco Unified Contact Center Enterprise for Dutch Bangla Bank, Bangladesh.
o Tier-1 and Tier-2 support in UCCE at Warid Telecom, Bangladesh (Airtel).
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