Sales & Marketing Coordinator
NAFFCO
Total years of experience :15 years, 11 Months
Coordination with the Northern emirates Branches i.e. Sharjah, Ajman and Fujairah.
Coordinating with the project department, providing all the necessary documents to get it done succesfully.
Establish new contacts and contracts with major facilities within the Jebel Ali Free Zone
Working with the senior marketing manager to map marketing plans
Coordinate with Sales & Marketing team.
Maintaining communication open lines with all organizations and providing prompt answers to requests in order to determine how to convey concise, clear, and timely selective information.
Developing standardize presentations, sales scripts, proposals
Assisting company Marketing Manager in coordinating and integrating various marketing and communication activities.
Consistently maintained open lines of communication with all organizations while providing efficient answers to requests
Taking complaint calls from customer, finding out the best possible way to satisfy the Customer through coordination with our Sales and Service teams.
Analyzing market situation and identifying the sales opportunities.
Coordinating with accounts for generating Invoice against each purchase order and with the IT Team regarding designs, accessories, and color of signage and banners.
Maintain CRM with clients.
Making sales forecasts
Maintaining monthly updates of date sheets, pricing sheets, and factors like price changes.
Sales Support: Keeping records of sales, preparing MIS (weekly and monthly), Charts, Reports etc. preparing Presentation for our sales team to understand the product better.
Marketing Support : Sales Promotion, preparing order forms and catalogues on routine basis (quarterly) making Announcement of New Products (Titles), presentation for our out stationed sales staff, Mailing of promotional material (books, Catalogues, Order forms, Journals etc. ) to our customer, stockiest & distributor and sales Team.
Customer Care : Helping out our customer through Web (Email query) and voice (phone call).
Preparing Technical/ Commercial Quotations, Order Confirmations. Follow up For Payments and other Issues.
Order processing and Tracking : Process the order and keep tracking the status of the delivery, tracking for payments.
Customer Care & Customer satisfaction: Co- Coordinating With Customers. Taking complaint calls from customer, finding out the best possible way to satisfy the Customer through coordination with our Sales and Service teams.
Coordination with our Overseas Principals : Coordination with the Principal Companies In Oman, Qatar. Co-Coordinating regarding Shipment status, L/ Cs Status, order processing, customer requirement. Keeping them update about the business here in UAE.
Data Base Management : Monitoring all the Back Office Activities i. e. Data Base Management, Stock management, Stock report - month wise inventory as per system
Conducting customer satisfaction survey every six month to improve the quality of Product and services.
Maintainig sales documents related to certification of the company (ISO, DCL, CARES)
Co-ordination with the quality control department
PROJECTS UNDERTAKEN: • Undergone summer project in Mangalore Pipe Industries, Konaje, Mangalore. Project on “A general Study with reference to Mangalore Pipe Industries”. • Mini project done on-“A study on customer satisfaction level for jewellary products of TANISHQ showroom in Mangalore City”. • Final Project-“Customer attitude towards services provided by the Tata Sky service providers in comparison to Dish TV service providers in Mangalore”.