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Sunil Kumar Mahato, Branch Manager

Sunil Kumar Mahato

Branch Manager·Woods Coffee & Roastery

Saudi Arabia

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 8 years, 1 months

Branch Manager

January 2023 - Present

Woods Coffee & Roastery

Jubail, Saudi Arabia

January 2023 - Present

• Oversee comprehensive branch operations, focusing on efficient staffing, scheduling, and adherence to opening and closing procedures.

• Lead and mentor baristas, supervisors, and service staff to uphold exceptional service standards and foster a positive work environment.

• Analyze sales performance and KPIs, implementing strategies for waste reduction and cost management to enhance profitability.

• Ensure strict compliance with company SOPs, hygiene protocols, and health and safety regulations to maintain operational excellence.

• Address customer concerns with professionalism, driving improvements in customer satisfaction and loyalty.

• Collaborate with suppliers and maintenance teams to ensure seamless daily operations and address any logistical challenges.
Company industry:
Catering, Food Service, & Restaurant

Supervisor & Trainer

January 2021 - January 2023

Toby’s Estate Coffee Roasters

Riyadh, Saudi Arabia

January 2021 - January 2023

• Supervised daily operations of a bustling coffee shop, ensuring exceptional service quality and customer satisfaction.

• Trained and mentored new staff on coffee preparation techniques, standard operating procedures (SOPs), and effective customer service.

• Assisted in optimizing staff scheduling and shift management to enhance operational efficiency.

• Monitored team performance metrics and implemented cost-control initiatives, contributing to improved profitability.

• Ensured compliance with hygiene, food safety, and cleanliness standards, fostering a safe environment for both staff and customers.

• Resolved customer complaints with professionalism, enhancing the overall customer experience and loyalty.
Company industry:
Catering, Food Service, & Restaurant

barista/ store manager

March 2019 - May 2021

Healthy food company

Riyadh, Saudi Arabia

I found this job using Bayt.com

March 2019 - May 2021

• Successfully developed and implemented operational strategies that enhanced customer satisfaction and loyalty.
• Maintained a high standard of cleanliness and organization, fostering a welcoming environment for both customers and staff.
• Led recruitment, training, and performance appraisal processes, building a skilled and motivated team.
• Managed budgets effectively, optimizing financial performance while addressing customer queries and complaints promptly.
• Oversaw pricing strategies, stock control, and inventory management, ensuring efficient operations and cost-effectiveness.
• Consistently achieved operational targets, driving sales growth and improving overall branch performance.
Company industry:
1398
Job role:
Hospitality and Tourism

head waiter

May 2018 - June 2019

Edam restaurant

Dammam, Saudi Arabia

May 2018 - June 2019

• Delivered exceptional food and beverage service, ensuring a high standard of professionalism and customer satisfaction.

• Cultivated strong relationships with customers, enhancing their dining experience through personalized service and attention to detail.

• Trained and mentored junior staff in best practices for customer engagement and operational efficiency.

• Implemented feedback mechanisms to continuously improve service quality and operational processes.

• Collaborated with kitchen and management teams to streamline service operations, resulting in increased efficiency and reduced wait times.

• Demonstrated strong leadership skills by managing a diverse team and fostering a positive work environment.

• Utilized problem-solving abilities to address customer concerns promptly and effectively, enhancing overall guest satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Tribhuvan University

January 2027

January 2027

Bachelor's degree, Business Administration And Commerce

Nepal

shree shiv shakti high school

February 2010

February 2010

High school or equivalent, secondary level

Nepal

GPA (percentage): 63.5%

GPA (percentage): 63.5%

Skills

Team Leadership
Expert
Team Leadership
Expert
Operation Management
Expert
Operation Management
Expert
Inventory
Expert
Inventory
Expert
Customer Service
Expert
Customer Service
Expert
Hotel Management
Expert
Hotel Management
Expert
latte art
Expert
latte art
Expert
training
Expert
training
Expert
computer
Intermediate
computer
Intermediate
inventory
Expert
inventory
Expert
supervising
Expert
supervising
Expert
Front Office
Intermediate
Front Office
Intermediate
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Hotel Management
Expert
Hotel Management
Expert
Hotels
Expert
Hotels
Expert
Accounting
Intermediate
Accounting
Intermediate
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Teamwork
Expert
Teamwork
Expert
waiter
Expert
waiter
Expert
Coffee
Expert
Coffee
Expert
Hospitality
Expert
Hospitality
Expert
Barista
Expert
Barista
Expert
Cashiering
Intermediate
Cashiering
Intermediate
Sales
Expert
Sales
Expert
Receptionist
Intermediate
Receptionist
Intermediate
excel
Intermediate
excel
Intermediate
coffee taster
Expert
coffee taster
Expert
communication
Expert
communication
Expert
COST CONTROL
Expert
COST CONTROL
Expert
E COMMERCE
Intermediate
E COMMERCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

Languages

English
Expert
Arabic
Intermediate
Hindi
Expert

Memberships

my won book

book writer

May 2024

Training and Certifications

Certifications
Sensory Skills Foundation Latte Art Training Certificate Bussiness Management & store management
Brewing Foundation
Specialty Coffee Association – Barista Skills
SCA deploma
Jul 2021
Training
professional barista
Toby’s estate
Mar 2021

Hobbies

  • Running, Latte art, Barista competition
    2 times 1st runner up