Area Manager
Americana Group
Total years of experience :16 years, 3 Months
Area coach krispy kreme
In charge of teaching food and beverage service and Coffee shop operation and barista training
Handling the new Product and Business Line, HORECA and Modern Retail
Formulating & Implementing the Standards for Food and Beverages for all the costa Stores in KSA, Oman, Qatar and Bahrain. Forecasting and controlling all the processes as well as developing various cost savings measures for Procuring Bakery, Syrups, Frozen and Deli Supplies. Managing the Food category to maintain the Profitability and controlled Mark Outs.
Implement and Audit the QA processes at Vendor and Stores. Responsible for P&L of F&B Department, running all the operations Bakery, guiding and developing the Stores to achieve revenue targets with high guest satisfaction score and keeping a tight control on cost including making Budgets. New Product development and adherence to the Costa International Promotional Calendar
Formulating & carrying out procedures, controls, streamlining the processes as well as developing various cost savings measures for operations learning & development programs for employees. Responsible for P&L of F&B Department, running all the operations successfully, guiding and developing the team to achieve revenue targets with high guest satisfaction score and keeping a tight control on cost including making Budgets.
Account abilities & Achievements:
∼ Being conversant with all statutory requirements regarding a food and beverage operation, that all licenses, including special licenses, are timely applied for and that the conditions affecting the issues of a liquor license are not jeopardized.
∼ Training and conducting refresher classes for all F&B personnel in the correct procedures. Monitoring daily hygiene and work practices in both service and production.
∼ Ensured continuous improvement of standards. Coordinated and helped the Hygiene Manager in following ISO 22000 and HACCAP guidelines. Implemented Polices to retain HACCP certification
∼ Show Kitchen and SPA cookery Demo and Regional Cookery Stalls
Customer service and food quality and developed the Vendors For 250 cover cafes in more than 15 cities and increased revenues by buying the Food at Best Possible rates and new Launches and promotions/ marketing programs. Handled quality control, hygiene, customer service, accounting controls, Coffee and Food Handling procedures trainings
Account abilities & Achievements:
∼ Cost control and profit maximization.
∼ Launch of Coffee Day LOUNGE concept and opening of Khan Market and Massouri Cafe.
∼ Cost control through proper stock ordering.
∼ 2% saving on the cost of purchases of food, ice cream and Milk in the Region.
∼ Organized Regional level competition for lounge chefs and Coffee championship for silent
∼ Coffee Alchemy : winner of signature Beverage