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Suresh kumar Sharma, Soft Services Supervisor

Suresh kumar Sharma

Soft Services Supervisor·Zamil Maintenance and Operation Co Ltd. - Islamic Development Bank,

Saudi Arabia

Bachelor's degree, housekeeping and Administration

Work experience

Total years of experience: 18 years, 6 months

Soft Services Supervisor

January 2026 - Present

Zamil Maintenance and Operation Co Ltd. - Islamic Development Bank,

Jeddah, Saudi Arabia

January 2026 - Present

• Direct end-to-end soft services operations, including housekeeping, waste management,
landscaping, and pest control, across client facilities.
• Lead and develop a team of 40+ staff to maintain service quality, hygiene standards, and full
compliance with SOP and safety requirements.
• Oversee inspections, compliance checks, and quality audits to support consistent SLA and KPI
achievement.
• Manage chemicals, consumables, tools, and equipment to ensure operational readiness and
effective cost control.
• Leverage CAFM and Maximo systems for scheduling, work order tracking, reporting, and
preventive maintenance coordination.
• Partner with clients and internal stakeholders to resolve service issues, enhance standards, and
drive continuous improvement.
Company industry:
Facilities & Property Management
Job role:
Support Services

Soft Services Supervisor

March 2025 - December 2025

Takamul Aloula Facility Management Company

Riyadh, Saudi Arabia

March 2025 - December 2025

• Managed multi-site soft services operations covering housekeeping, waste management,
landscaping, and pest control within a high-standard facility environment.
• Led and developed a team of 40+ staff, reinforcing hygiene compliance, operational
discipline, and service excellence.
• Monitored service delivery through inspections, audit activities, and KPI reviews to maintain
performance expectations.
• Oversaw the availability of cleaning materials, tools, and equipment to support efficient day
to-day operations.
• Applied CAFM and Maximo systems for scheduling, work order tracking, and preventive
maintenance support.
• Worked closely with clients and site teams to address service gaps, implement corrective
actions, and improve operational outcomes.
Company industry:
Facilities & Property Management
Job role:
Support Services

Medical Housekeeping Trainer

August 2021 - March 2025

Twareat Medical Care Company (Johns Hopkins Aramco JV)

Khobar, Saudi Arabia •Hybrid

August 2021 - March 2025

• Delivered medical housekeeping training aligned with infection control, hospital hygiene, and
accreditation standards.
• Conducted audits, competency assessments, and coaching to improve SOP compliance and
staff readiness.
• Developed training materials and supported operational teams to strengthen quality and
service consistency.
Company industry:
Medical Hospital

Cleaning Supervisor

May 2018 - June 2021

Sraco Company - Eye Specialist Hospital,

Dammam, Saudi Arabia

May 2018 - June 2021

• Supervised healthcare cleaning operations and maintained hygiene and quality standards.
• Trained staff on cleaning procedures, chemical handling, and infection prevention.
• Performed inspections and coordinated with departments to resolve issues efficiently.
Company industry:
Facilities & Property Management
Job role:
Cleaning Services

Housekeeping Trainer

May 2012 - March 2018

Indraprastha Apollo Hospitals

New Delhi, India

May 2012 - March 2018

• Trained housekeeping staff on hospital cleaning, infection control, and environmental
hygiene.
• Supported audits, accreditation readiness, and SOP-based training improvement.
Company industry:
Other Healthcare Services
Job role:
Hospitality and Tourism

Housekeeping Supervisor

September 2007 - February 2012

Citrus Hotel

Bengaluru, India

September 2007 - February 2012

• Managed hotel housekeeping operations, staff supervision, and cleanliness standards.
• Coordinated with departments to maintain efficient delivery service and guest satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Other

Education

M.B.S. Institute of Engineering & Technology

January 2007

January 2007

Bachelor's degree, housekeeping and Administration

India

GPA (percentage): 100%

GPA (percentage): 100%

Housekeeping & Administration (During Studies) Guest room cleaning procedures and standards Public area and back-of-house cleaning Bed making, room presentation & quality checks Cleaning chemicals, dilution methods & safety Cleaning tools, equipment & color-coding system Laundry operations and linen control Waste management & segregation practices Basic hygiene and infection control awareness Housekeeping department structure & hierarchy Duty roster preparation and manpower planning Inventory control, storekeeping & documentation Purchase requisition and cost control basics SOP preparation and record maintenance Inter-department coordination and communication

M.B.S. Institute of Engineering & Technology

January 2007

January 2007

Bachelor's degree, Housekeeping Supervisor

India

M.B.S. Institute of Engineering and Technology

January 2007

January 2007

Bachelor's degree, Housekeeping

India

Veer Kunwar Singh University

January 2004

January 2004

Bachelor's degree, Education And Psychology

India

Veer Kunwar Singh University

January 2004

January 2004

Bachelor's degree, Educational Psychology

India

Veer Kunwar Singh University

January 2004

January 2004

Bachelor's degree, Educational Psychology

India

Skills

Team Handling

Expert

Health Safety and Environmental HSE Management

Expert

Specialty Chemicals

Expert

Inventory Management

Expert

Waste Management

Expert

Maintenance

Expert

Project Management

Expert

Facility Operations

Expert

Facilities

Intermediate

AUDITING

Expert

COACHING

Expert

COORDINATING

Expert

FACILITY MANAGEMENT

Expert

HOUSEKEEPING

Expert

INFECTION CONTROL

Expert

MANAGEMENT

Expert

OPERATIONAL EFFICIENCY

Expert

SOLID WASTE MANAGEMENT

Expert

TEAM MANAGEMENT

Expert

Administration

Expert

Customer Service

Expert

Communications

Expert

Front Office

Expert

ADMINISTRATIVE SUPPORT

Intermediate

CONTINUOUS IMPROVEMENT PROCESS

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

LANDSCAPING

Intermediate

ORDER MANAGEMENT

Intermediate

PERFORMANCE APPRAISAL

Intermediate

Teamwork

Expert

Microsoft Office

Expert

Hospitality

Expert

Housekeeping Operations and Management

Expert

COMPUTER AIDED FACILITY MANAGEMENT

Intermediate

KPI REPORTING

Intermediate

PEST CONTROL

Intermediate

Training

Expert

Languages

Hindi

Native Speaker

Bengali

Native Speaker

English

Expert

Arabic

Intermediate

Memberships

British Institute of Cleaning Science

Certified Cleaning Supervisor and Accredited Trainer

February 2024

Training and Certifications

Certifications
Time Management Certificate
CMI Cleaning 101 - Core Competency Knowledge for Custodial Technician
WHO Certificate in IPC and Environmental Cleaning for Health Care Facilities
Safety Management System Operation
Facilities Management Certificate
PBICSc
BICSc License to Practice
BICSc Certified Cleaning Supervisor
BICSc Certified Accredited Trainer
BICSc
Time Management Certificate
CMI Cleaning 101 - Core Competency Knowledge for Custodial Technician
WHO Certificate in IPC and Environmental Cleaning for Health Care Facilities
Safety Management System Operation
Facilities Management Certificate
PBICSc
BICSc License to Practice
BICSc Certified Cleaning Supervisor
BICSc Certified Accredited Trainer
BICSc
BICSc Certified Cleaning Supervisor
BICSc Licence to Practice
PBICSc
BICSc Certified Accredited Trainer
BICSc
BICSc Certified Cleaning Supervisor
BICSc Licence to Practice
British institute of cleaning science
Feb 2024
BICSc Certified Accredited Trainer
British institute of cleaning science
Feb 2024 - Feb 2027

Hobbies and interests

Focus on Work

Professional cleaning isn't about hard work; it's about doing it right—the right colour, the right chemical, the right dilution, the right sequence, and the right safety.”