SureshKumar Thazhathu Veedu

In Charge of Cleaning, Waste Management, Landscaping, Pest Control, Hygiene Services and Event Logistics

Duties and Responsibilities

•Monitoring the performance of service providers in the areas of Cleaning & Waste Management, Pest Control, Recycling, Hygiene, Landscaping and Event Logistics
•Preparing event cleaning & waste management plan, Logistic plan
•Preparing Pre, During and Post event cleaning and Logistic schedules and plans
•Ensure service providers are performing services in a professional way and maintaining in good hygienic condition and visually aesthetic each areas mentioned in the scope of service of the contracts
•Supervising the service providers delivered service level performance and in the range of given KPI
•Ensure maximum customer satisfaction is achieved and that the service delivery is as per the agreed service levels agreement. Escalate any non-performance issues to the operations manager.
•Ensure that all areas of the site well maintained and prepared in advance before the event
•Preparing duty schedule of supervisors
•Evaluating the performance of service providers
•Conducting monthly meeting of supervisors and service providers
•Preparing weekly, monthly and quarterly schedule for all soft service providers
•Monitor, report and evaluate service provider’s performance ensuring services provided are within the agreed SLA’
•Set service providers KPI’s and ensure these are being achieved
•Conduct quality service training for all colleagues (Supervisors)
•Conducting performance evaluations to supervisors
•Preparing PRs related to General Services.
•Ordering of hygiene, cleaning, landscaping consumables and receiving of it.
•Preparing monthly consumption report of all consumables and maintaining its inventory.
•Preparing reports related to Waste Management and Recycling
•Plans and forecasts facility utilization requirements, revenue estimates, staffing requirements, and equipment replacement needs
•Coordinating with events team for the smooth operations of the events
•Attending inter departmental meeting.
•Checking monthly invoices of services of all soft service providers and forwarding to FM coordinator for finance submission.
•Coordinating with FM Help desk and following up the issues and requests
•Plans and forecasts facility utilization requirements, revenue estimates, staffing requirements, and equipment replacement needs
•Preparing SOW of each services
•Analysis of waste disposal, audits, permits for hazardous waste disposal
• Management if churn requests - people, furniture, IT and office equipment
Major Events
Inspired by the culture and values of Abu Dhabi and combined with striking innovation and luxury, Yas Marina Circuit is truly a unique place. From the cutting-edge Formula 1™ track to the products and facilities available for use by the public and corporate clients, a versatile venue goes beyond motorsport.
Yas Marina Circuit is the only motorsports venue in the world where all of the grandstands are covered and part of its pit lane exit runs underneath the track for premium motorsport events.
Yas Marina Circuit boasts the most modern full-service meetings, incentives, conferences and exhibitions venue in the Middle East. From trackside team-building days to staging a conference or banquet in a memorable setting, Yas Marina Circuit provides an unrivalled backdrop for events of all sizes
I am the responsible for the smooth operation of Cleaning & Waste Management, Pest Control, Recycling, Landscaping and Hygiene services of Yas Marina Circuit. My direct reporting line is General Service Manager and Head of Operations. Supervisors and service providers are directly reporting to me. The major events held during this period are;

Monitor the performance of service providers in the areas of Cleaning & Waste Management, Pest Control, Recycling, Hygiene and Landscaping
• Ensure maximum customer satisfaction is achieved and that the service delivery is as per the agreed service levels agreement. Escalate any non-performance issues to the operations manager.
•In the event of non-compliance of set terms and conditions by the service providers, issue-warning letters, discuss with immediate line manager, set penalties and verify financial penalties as per the contract.
•Prepare scope of work for all outsourced jobs with quotes, analyses jobs. Verifying the satisfactory level of work from the suppliers, approving their invoices.
•Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
• Inform all relevant departments of any misconduct or illegal activities performed by the tenants, issue and verify on site the situation of violation action.
•Preparation of timely and accurate reports to meet company and department requirements, policies and standards.
• Monitor service providers performance as per the agreed KPI’s and Gather information and data reports on monthly basis, for scoring the service provider
• Verify daily and monthly complains report
•Verify work orders/quotations validity.
• Evaluate the service provider’s monthly performance as per the score card scheme.
•Processing and verifying service providers invoices as per the site condition
•Inspect assigned buildings as per the agreed schedule from planning, during the service provider attendance.
•Attend monthly progress meeting with the respective Service Provider to tackle up issue and resolve them.
•Preparing a tracking list of waste collection from all DSOA properties and ensuring proper collection as per the schedule.
•Ensure attending and closing complaints by service provider
•Develop a relationship with clients, customers and staffs
•Follow up and provide safety environment concept for all premises
•Input health and safety procedure and regulations
•Following up tenants complaints and closing the Facility request.
•Oversee administration of entire Housekeeping Department
•Preparing annual budgets of all soft services and forecasts making suggestions as to improving efficiencies and reducing costs without determent to standards.
•Coordinating with FM Help desk and following up the issues and requests
•Coordinates physical and event operations of the facilities;
•Plans and forecasts facility utilization requirements, revenue estimates, staffing requirements, and equipment replacement needs
•Set service providers KPI’s and ensure these are being achieved
•Ensure safe works methods are being practiced at all times and perform spot checks to ensure safety procedures are being adhered to
•Ensure that all cleaning, waste & hygiene equipments, machines and consumables are well maintain and regularly serviced
•Assures fire and safety procedures are adhered to in assigned facilities

Responsible for entire housekeeping of the hotel during the Night-Rooms and public areas.
•Conducting regular briefing to the staff and assigning duty to the housekeeping attendants
•Inspecting and evaluating the cleaning standard of the rooms, public areas and restaurants.
•Preparing a monthly general cleaning schedules and following up of its implementations.
•Responsible for the cleanliness of all the late arrival rooms
•Coordinates with Night Duty Manager for all the VIP arrival rooms
•Responsible for lost and found during the shift
•Responsible for all the guest laundry and linen movement and maintain a proper record of the same
•Ordering and controlling the cleaning materials and chemicals.
•Ensure the room boys have relevant guest supplies in their trolleys and also to make sure the conditions of the trolleys.
•Reports of all maintenance to engineering and its follow up.
•Prepare a monthly training plan and to train & develop the staff to their full potential.
•Responsible for the issuing of the special items requested by guest and maintain a records of the same
•Ensure soft furnishing are cleaned regularly and maintain a records
•Supervises staff always properly grooming and under the hotel standard policy.
•Prepares training programs for new staff and trains them, holds the refresher training and upgrading for existing staff in all aspects of Housekeeping.
•Closely works and coordinate with colleagues and enthusiastic.
•Keeps currently inform and report all matters to the Executive Housekeeper.
•Ensure all the function rooms and event areas are ready before the event
•Ensure the events areas are clean during the time of event
•Coordinate with the pest control company for the night time treatment
•Eliminate all the hazardous works to staff and check on the safety reason in fire regulations.

Daily checks in the staff logbook and directly report to