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Susanna Johns, Senior Merchandiser

Susanna Johns

Senior Merchandiser·M. H. Alshaya Company

Kuwait

Master's degree, Management

Work experience

Total years of experience: 14 years, 1 months

Senior Merchandiser

March 2022 - April 2023

M. H. Alshaya Company

Al Kuwait, Kuwait

March 2022 - April 2023

• Worked collaboratively with the US team to understand local customer journey
• Reviewed product and pricing to ensure proper margins to meet KPIs
• Developed tools in Microsoft Excel to analyze data and to drive insights from complex sets of data
• Conducted market research to report findings and drive assortment development

Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

Merchandiser

April 2021 - March 2022

Safat Alghanim

Al Kuwait, Kuwait

April 2021 - March 2022

• Worked closely with the marketing team to boost brand awareness
• Partnered with buying team to manage stock and review product performance
• Managed showroom stock levels and general KPI’s for department
• Conducted market research and competitive analysis to inform strategic planning and market positioning

Company industry:
Home & Office Furniture
Job role:
Purchasing and Procurement

Inventory Planner

December 2017 - July 2019

December 2017 - July 2019

Job role:
Purchasing and Procurement

Demand Planner

December 2016 - December 2017

December 2016 - December 2017

Created and launched company’s first open to buy financial management process
• Managed buying and planning of inventory to accommodate average of 30% year over year annual sales growth
• Led brand wide monthly meetings
• Partnered with BI team to develop extensive company-wide data analytics tools and customer facing
information
• Developed and disseminated internal and external forecasting tools
• Collaborated with Supply Chain and Sourcing teams to improve procurement and planning strategy
• Partnered with e-commerce team to develop website
• Communicated

Job role:
Logistics and Transportation

Supply Planner

May 2015 - December 2016

Cargill | Hopkins

United States

May 2015 - December 2016

Managed rail and truck inbound supply and logistics for 20 edible oil pipelines to plan while minimizing
unplanned expenses
• Developed and grew multiple relationships with cross functional internal and external stakeholders to ensure oil
supply met customer demand under tight deadlines
• Created and analyzed ad hoc reporting for cross-functional stakeholders
• Managed and presented plant capacity models to ensure demand could be met
• Created, managed and communicated purchase orders to suppliers

Job role:
Logistics and Transportation

Analyst

June 2013 - May 2015

Christopher & Banks | Plymouth

United States

June 2013 - May 2015

Led store segmentation analysis relative to product or geographical needs
• Analyzed metrics for store rankings to develop strategies that aligned with marketing initiatives
• Developed analysis and recommendations to influence promotional strategies
Barnes & Noble College Booksellers

Job role:
Information Technology

Merchandise/Store Planner

May 2011 - May 2013

Barnes & Noble College Booksellers

New York, United States

May 2011 - May 2013

• Partnered with 32 stores to drive strategy to ensure assortment was relevant to customers
• Supported stores in planning off-site sales events
• Prepared and presented company initiatives at trade shows and store manager training
• Ensured stores’ merchandise buying strategy fit the budget

Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

General Merchandise Manager

August 2008 - May 2013

Barnes & Noble College Booksellers

New York, United States

August 2008 - May 2013

• Increased sales 11% and 33% to budget in first and second fiscal years at South Carolina
• Increased sales 12% to budget in the first fiscal year at John Jay College
• Selected and ordered products for campus bookstore, athletic venues, and online store
• Created and executed store promotions to drive sales and increase store and online traffic
• Researched market trends, sought out and added new local companies to the vendor matrix
• Met vendor reps to select the product, created purchase orders, and followed up with orders
• Ensured branding standards compliance with University’s licensing department
• Led department using effective leadership, problem-solving and strong communication skills
• Managed purchasing remotely for College of Charleston and The Citadel Bookstores
• Ensured that stores open to buy and months of supply were within company standards
• Trained new employees on all aspects of store operations

Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

Assistant Buyer

August 2007 - August 2008

Barnes & Noble College Booksellers

New York, United States

August 2007 - August 2008

• Maintained communication between vendors, buyers, and stores regarding orders, assortment plans, SKU maintenance, and problem resolutions
• Set up new items in the company-wide ordering system
• Researched and compiled product and sales information to develop assortment plans
• Made recommendations to Manager of Soft Goods and VP of General Merchandise
• Tracked sales to determine buying and allocation changes and replenishment adjustments
• Built relationships with multiple departments to introduce new products and initiatives, developed promotional material, and communicated with store teams
• Negotiated return to vendor opportunities for overstocked product

Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

Education

College of St. Scholastica

December 2015

December 2015

Master's degree, Management

United States

College of St. Scholastica

December 2015

December 2015

Master's degree, MBA

United States

The College Of Saint Scholastica

December 2005

December 2005

Bachelor's degree, International Management

United States

Skills

E-COMMERCE

Expert

SALES

Expert

WEB SITE PRODUCTION

Expert

BUDGETING

Expert

MARKETING

Expert

ADVERTISING

Expert

BRAND MANAGEMENT

Expert

COMMUNICATION SKILLS

Expert

FUNCTIONAL

Expert

LEADERSHIP

Expert

Languages

English

Native Speaker

Training and Certifications

Certifications
TESOL/TESL/TEFL Certification
Oct 2020