Suzane El Mahdi

• Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities effecting the region/ market
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, development, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination on with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.
• Log and update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)
• Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.

Work, coach and support other team members while hiring and training new employees for the sales floor or other departments
• Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the communication of sales plans and set daily and hourly targets to the shop and department team
• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio while interacting with the public via social media and maintaining the store’s online presence
• Maintain and monitor store inventory while ensuring that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy, processing sales when necessary, while generating and reviewing daily sales rep
• Conduct regular audits of the store’s physical and practical condition to ensure quality while maintaining product levels appropriately

ssan Cars, Beirut, Lebanon
• Understand cars by studying their features and capabilities, as well as comparing competitive models while increasing my knowledge by participating in educational opportunities, attending seminars and reading professional publications
• Develop buyers by keeping good rapport with previous and new customers, by suggesting trade- ins, responding to inquiries, and recommending sales campaigns and promotions
• Qualify buyers by understanding their interests and requirements, matching requirements and interests to various models while ensuring that customers understand the vehicle’s operating features, paperwork and warranty
• Close sales by overcoming objection complete sales or purchase contracts, explain provisions, offer services, warranties and financing, collect payment and deliver automobile
• Explore new opportunities in order to add value to job accomplishments, figure out customer’s needs by listening and asking question

♣ Change prices as required when such need arises
♣ Place order for any item that is presently out of stock in the event such item is not automatically ordered by the system
♣ Assist in training new employees when called upon to help.
♣ Ensure the correctness of all the shelf caps
♣ Provide required help for customers in locating items
♣ Make regular report to management regarding department operation and challenges
♣ Carry out periodic inventory of items in stock and those out of stock.
♣ Provide sales training to new hires and assist them during the induction phase
♣ Report any suspicious activity within the premise of supermarket
♣ Keep a complete track of number and type of sales performed each day
♣ Ensure that any price changes put on items immediately
♣ Provide sales training to new hires and assist them during the induction phase.
♣ Maintain the department in orderly and clean manner.