Senior Technical Analyst
National Bank of Abu Dhabi
Total years of experience :23 years, 6 Months
The Bank is a leading regional and international network operating company that provides personal, corporate, investment and private banking services.
Key Responsibilities:
• Ensuring availability of required tools, preparing project documentation.
• Implementing and developing core banking system applications as well as analyzing/identifying business and technical requirements.
• Performing middleware and interface mapping of the new core system project by documenting existing system, identifying middleware architecture and other requirements, as well as overseeing implementation and execution.
• Heading the project on initial implementation of Arrow mobile payment solution. This enables account holders to make a range of payments and money transfers instantly and securely from their mobile phones.
• Developing an automated integration payment system and payment processing system for integrating front ends to core banking. Integrated Islamic banking, asset management unit and generated diverse payment solutions for international branches.
• Handling overall responsibilities of technical analysis and evaluation, implementation and support of product upgrades and recommending changes in existing interfaces, databases, applications and systems.
• Documenting existing system requirements, analyzing and formulating new system requirements to make application development easier by providing common programming abstraction.
2006: Concurrently served as a team member to organize a portal solution that will serve as a standard for the bank’s external interfaces.
Key Responsibilities:
• Conducting market research of packaged applications and an enterprise application framework in a single solution.
• Led the technical team and finalized a portal that best fit requirements.
• Provided peer training on development for the chosen solution. Developed application projects including prepaid card inquiry and integration for mobile payment project.
Key Responsibilities:
• Participated in sales cycle right from providing pre-sales technical support to preparing technical presentations for the presales team.
• Single-handedly established BEA Weblogic support center from scratch; managed various tasks including project plan preparation, identification of client needs, organization of 24x7 support, preparation of billing information and setting up documentation standards to be met.
• Managed support center that are staffed by technically trained and customer-focused professionals with the competency to provide detailed technical assistance, answer questions and manage resolution of technical issues.
• Offered quick personalized support to vip contract customers that helped to diagnose issues.
• Provided technical support for remote locations, distribution of work, escalation and exception handling to steer the organization to higher efficiency levels.
• Kept abreast of latest scientific advancements, analyzed potential markets and submitted recommendations for technical development.
Other Certifications: December 2006: Project Management Fundamentals, SUKAD, Dubai