SV Murugan

Achievements:
• Provide strong leadership and management for the Company's entire Business, HR Management, and HR Outsourcing/Manpower Supply.
• Restructured operations, analyzed existing methods, and developed new HRIS to re-direct operations. Involved in achieving a 600% revenue growth, 95% customer retention, and operating profit of over 42%.
• Accomplished top ranking in Google search (HR Outsourcing Companies)
• Saved payroll cost by 20%, transportation cost by20%, and accommodation cost by almost 10%.
• Developed and implemented HR policy and procedure manuals.
• Saved more than AED 2 million each year through different saving initiatives.


Key Responsibilities:
• Responsible for the overall Business, Human Resources, Manpower Supply, Recruitment, Sales & Marketing, Business and Operations of the company and worked directly with the CEO and Managing Director.
• Handling HR, Manpower Supply, Sales & Business Development, contract negotiation, pre-qualification, tendering, commercial bids, and cost estimation.
• Managing the entire HR team to successfully deliver on all Strategic & Operations elements of HR and administrations.
• Providing executive leadership, developing & implementing business strategies, plans and procedures.
• Developing and implementing the HR Strategies, Compensation & Benefits Malmanagement, Hiring & Recruitment, Performance Management, Training & Development, and Human Resources Policies.
• Headed team of up to 300+ 6000 employees, including HR, Sales, HR Operations, Manpower Supply, Permanent Recruitment, Contracts, Digital Marketing, and IT Department.
• Develop and monitor overall Insurance Benefits, Medical Insurance, Workmen’s Compensation, Third Party Liabilities.
• Responsible for divisional growth and profitability (P&L accountability), as well as operations, including short and long-term contracts, annual budgeting, and forecasting.
• Establish a new business, manage & maintain existing clients' long-term business relationships between the company and clients.
• Develop and implemented a Human Resources Information System (HRIS) to enable organizations to improve quality, effective real-time data capture, reduce overhead by 42% costing, and increase by 100% productivity.
• Provide strong leadership and management for the Company's entire HR Outsourcing/Manpower Supply business, which contributes 100% of revenue.
• Ensure legal compliance and increased the company's revenue annually.
• Develop a strategic planning process to reduce overall administration costs for the company.
• Initiated a new business plan and led teams to increase profit and business growth.
• Improved profits and revenue margins in an extremely competitive environment.
• Developed systems to monitor market trends and how they affect incoming fees with a focus on analysis and reporting.
• Manage HR Outsourcing and Staffing functions within a team that consists of sales executives, digital marketers, recruiters, HR operations, and accountants.
• Ensure through sales, recruitment, HR Outsourcing, and manpower supply, the company has continuously achieved profitability.
• Keeping track of the project's cash flow and cost estimates according to the winning strategy.
• Reviewing prequalification documents to ensure compliance with technical integrity
• Extensive experience managing client relationships at all levels.

Sales & Business Development
• Establish business and lead the sales and call center team, including inquiries and meeting prospective clients.
• Drive sales & marketing activities to strengthen the company's business volume and growth annually.
Digital Marketing & I.T. Support
• Accomplished top ranking in Google search (HR Outsourcing Companies) Initiated and implemented the Human Resource Information System (HRIS).
• Lead digital marketing team to manage Google SEO, Linkedin, and other social media platforms.

Contract Management
• Developed and manage short & long-term service levels, master service agreements (SLA & MSA), and non-disclosure (NDA) to onboard new clients.
• Evaluate the new client business requirements and provisions in the service agreement with legal compliance.
• Create budgets, technical, commercial proposals, and comprehensive quotations for clients.

Hiring & Recruitment Management
• Responsible to complete the acquisition and effective delivery of executive-level search and selections based on client’s requirements.
• Manage recruitment team to complete the end-to-end recruitment cycle (white-collar & blue-collar) and process, including short- and long-term placements for both external and internal operations.
• Maintain and develop a good relationship with existing and prospective clients.

HR Management & Operations
• Responsible for managing the H.R. Outsourcing Department and leading the entire team to ensure the customer's inquiries are responded to promptly.
• Ensure H.R. operations are proactive and deliver customer-centric H.R. advice and services to new and existing clients.
• Manage daily operations, including inductions, onboarding, off-boarding, termination, resignation, medical insurance, visa process, labour law, and immigration department.
• Manage the execution of the HR Management and core areas of the HR department including Personal Administration, Employee Service & Benefits, Employee Engagement, Wages & Payroll Management, Reward, and Recognition, as well as maintaining day-to-day HR Operations.
• Collaborates with the HR team to understand the client and organizations’ goals and implement strategies related to staffing, recruiting, and retention.
• Controls the administration of HR operations including, but not limited to, compensation, employee benefits, end of service, disciplinary issues, disputes UAE Labour law, legal implications, and investigations.
• Monitors and ensures the organization’s compliance with federal and local government employment laws and regulations, and recommends best practices; reviews and modifies policies and practices to maintain compliance.

Management Representative
• Attempted ISO 14001:2015, ISO 45001: 2018, and ISO 9001: 2015

• Maintain regular communications with various clients, employees, and site representatives and evaluate current and future personnel requirements.
• Perform day-to-day activities of screening resumes, shortlisting candidates, interviewing, screening, and testing applicants to determine their skill set and individual characteristics for placements, and issuing an offer of employment.
• Create and implement HR policies to ensure all employees comply with them.
• Control all documentation and correspondence from initially shortlisted candidates to offer employment with clients.
• Implement effective sourcing, and coordinate with recruitment agencies for sourcing potential candidates. Identify local and international manpower service providers and agencies and negotiate manpower service contracts and rates.
• Develop a candidate tracking system to improve hiring performance. Maintain all files, forms, and database information associated with the candidate and maintain market information on salaries and benefits.
• Onboarding, Coordinate processing of visas, employment contracts, and travel-related formalities for recruits and ensure recruits arrive within projected timings as detailed in the manpower forecast plan.
• Organize exit interview formalities for those leaving the company, visa cancellations, and repatriation of the employees, in line with the UAE Labour laws.
• Ensure proper processing and documentation of staff leaves, status changes, employee movements, and other entitlements.
• Arrange the required paper works and send the Employees for the Medical Fitness Test as required by the JAFZA for Visa Processing. Overseas procedures related to employees’ resignation, cancellation, and termination (offboarding).

• Providing administrative support to HR & Operations Department, under the direction of Management.
• Perform general office duties such as maintaining records quality management systems, and performing basic bookkeeping work.
• Provide general administrative support including but not limited to: phones, distributing mail, and preparing employees' sick & absent reports.
• Prepare official correspondence, coordinate and track functions, mark recommendations, and handle incoming and outgoing mails, and verification.
• Maintaining business/customer contact database, corporate files, and business plans.
• Maintain high-level contacts of a sensitive nature inside and outside the company.
• Planning and scheduling manpower operations and ensuring timely completion.
• Perform executive administrative tasks associated with supporting the Managing Director.
• Coordinating workflow and maintaining a productive work environment.
• Taking care of company trade license renewal and maintaining online employment visa processing.
• Coordinate and regular monitoring of manpower bookings.
• Handing manpower accommodation and transport management.
• Issuing local purchase orders as per operations department required.