Sales Assistant manager
Rayna tours and travel
Total years of experience :15 years, 11 Months
-Processes reservations by mail or travel agent.
-Prepares letters of confirmation
-Communicates reservation information to the guest or the travel agent.
-Handles daily correspondence.
-Getting information about areas of interest in order to target more clients in particular seasons.
-Responds to inquires and makes reservations as needed.
-daily data entry via Emaratec Visa application in arabic/french and english
-posting/printing/extending visa.
-Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees
• Serves customers by providing product and service information; resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information
• Maintain cash related report
• Using Djaweb software, process all kind customer request
• determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers
• Installing software and application to user standards
• Configuring and troubleshooting desktops, laptops and servers
• Excellent troubleshooting skills in complex software and hardware problems
• Troubleshooting of personal computers. On line Support to customers concerning their computer problems
• Excellent troubleshooting skills in complex software and hardware problem
➢ Bachelor of banking-Finance. 2009
➢ Baccalaureate Diploma science. 2005