Head of Operations , Saudi Arabia
Faisal M. Higgi
Total years of experience :24 years, 8 Months
Responsible for the overall management of the Shipping department and Operations. Heading the ship accounts for monitoring and maintaining invoicing on time and minimizing outstanding with close coordination with Finance. Liaise with customers and vendors. Managing overall business and representing the company and maintaining image in the market
Moving the company forward by taking on new challenges
Making plans and implementing strategies to make suitable offers and agreements with customers and stakeholders for the benefit of the business .
Commercial initiatives and decisions for expansion of the company.
Monitor the performance of strategies and decisions through regular interpretations of data and statistics.
Analyse and adjust pricing based on market response and data
Focus on reaching different sectors of market with maximum coverage to increase market share and control .
Meeting with customers to build long-term relationships and understand what market is expecting from the trade .
Monitor operations to ensure customers are getting the service they expect and customers are satisfied .
Constantly monitor business performance and growth against budget/plan
Controlling cost to optimise the Bottom line.
Direct the team in identifying and developing new market segments, creating/tapping new opportunities and developing relationship with customers and stake holders
Implementing new models to improve the level of services and products in order to increase overall project performance level.
Negotiate contracts with vendors and customers.
Direct the formulation and implementation of sales and marketing (commercial) and Business plan overseeing that all commercial plans and objectives are aligned with strategies and objectives
Create a healthy organizational climate and culture, lead and manage the team so that overall performance is maximized
Play key role in recruiting, and developing talented staff
Lead the team and department (commercial & operation) by performing the leadership role effectively
Working and reporting closely to the stakeholders and board.
Complete Dubai operation and commercial of the feeders services .
Reporting to the Vice President of Container shipping .
Malaysian International Shipping Corporation Berhard,
Reporting to Line Manager.
