Business Support Specialist
Aseel Islamic Finance
Total years of experience :6 years, 6 Months
handled :
•Pre-screening of SME Credit proposals submitted by respective DSA/Team Leader to ensure all necessary information and documentation is provided and in compliance to the policy.
•Conducting De-Dupes (NORKOM, CBRB, CRS, BBL, CUSTOMER CONNECT, RISK RATING, COMPLAINCE & COLLECTION) in the system.
Overall Service quality objectives
Identify opportunities for better service delivery and development
Support team members through change processes
Track customer Relationship management
Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement.
Authorization of all transactions as per authorization matrix before customer’s transaction is completed and customer leaves officer’s counter.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Processing service request /instructions
Drive Quality initiatives on customer service.
Branch custodian
handled:
•To be the first point contact with the customer in the branch.
•Generate business, cross sell
•Resolution of customer queries/complaints
•Enhancing the value of existing accounts
•Deliverables and Tatkaal kits Custodian
•Balance Confirmation Certificates
•Corporate salaries processing
•Stop payment, Account closures, issuing statements and passbook.
•Handling Non-Cash transactions like DD/MC/TC, Fund transfer etc
•Ensure quality customer service is delivered.
•Generate leads for Third Party Products to the customers
•Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
•Reconciliation and maintenance of suspense accounts register as per the required format
•Branch Operations and Audit Compliance