Assistant Manager Talent Development Department
Islamic Banking & Finance Institute Malaysia (IBFIM)
Total years of experience :6 years, 7 Months
Key responsibilities include:
- liaising and networking with a range of stakeholders such as Banks, DFI's, Government agency, semi government, legal firm, education and including customers, colleagues, suppliers and partner organisations;
- communicating with target audiences and managing customer relationships;
- managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e-newsletters;
- liaising with designers and printers;
- arranging for the effective distribution of marketing materials;
- maintaining and updating customer databases;
- organising and attending events such as conferences, seminars, receptions and exhibitions;
- conducting market research such as customer questionnaires and focus groups;
- contributing to, and developing, marketing plans and strategies;
- managing budgets;
- monitoring competitor activity;
- supporting the marketing manager and other colleagues.
Key accomplishment:
• 14% of the brochures manage to produce 6 months before the events.
• Manage to respond to all enquiries pertaining to training via emails, phone & walk in visitors on the same day.
• Manage to achieve target sales for CPD programs.
• Manning more than 13 booth or equivalent to 225% more participation in exhibitions per year.
• Manage to increase 500 new contacts of personnel from the Industry through participation in exhibitions.
• Conversant with the administration of international participants which include visa application for Palestinian delegates.
• Manage to increase the number of international participants from Middle East, Korean, Russia, German, Somalia, Afghanistan, Singapore and Indonesia.
Key responsibilities include:
- to coordinate and monitor international training and study tour
- to prepare appointment letter and find professional trainer for the programme
- to monitor attendance
- to make fees collection from the participants or clients
- to manage participants need for example prepare name card, examination need, etc
- to manage printing material and distribution certificates of completion to the participants
- organized event, international training & study tour for international clients, students, embassy, locals and expatriates.
- to manage services such as logistics, pick-up services at the airport, arranging transportation, accommodation and visas
- marketing the services to the clients which needed
- to prepare working paper/concept paper and proposal
- prepare on international training and study tour costing/budget.
- dealing on proposed fees with the clients
- assist heads of department on any matters from time to time and take parts on any company occasions such as convocation, team building, annual dinner and company retreat.
Key accomplishment:
• Manage to increase the international participants from Middle East, India, Sri Lanka and China.
• Manage to conduct international training and study tour program for China student for 7 months on Bahasa Melayu Course and complete with successful when they are accepted to joining or further their study in local university in Malaysia.
• Secretariat program for Higher Education delegate from Sri Lanka on New Education System Program.
• The number of International student increase enrolling English Course as preparatory for master degree in University Malaya.
Key responsibilities include:
- assist head of department in monitoring & providing the regulations of relations between employee & employer & settlement of any difference from the relationship (maintain & create industrial harmony)
- assist and prepare report for investigation in industrial relation cases (minor & major misconduct)
- file case - breach of contract & payment in lieu
- attending hearing of the case & reconciliation session with the staff
- prepare labour office report and monitor the status of the case
- grievance handling & counselling (prepare report)
- prepare exit interview analysis & survey
- prepare letter & calculation for resignation, termination & breach of contract
- domestic inquiry - disciplinary action (investigation & report)
- prepare & monitor records for minor and major cases - monthly basis
- compile and prepare sample cases & notes for IR cases
- assist head of section, medical and payroll unit
Key accomplishment:
• Manage to submit the report on IR cases timeliness and compliance with specifications. 10-15 cases IR report submitted to respective superior.
• Roles and responsibilities on take over medical section in key-in the mc in HR system and submit the GL letter to the hospital.
• Roles and responsibilities on take over the payroll section on making the monthly payments on time, calculating OT and issuing payment slip and issuing tax forms.
• Manage training on IR department/section to the new staff from officer to manager level.
I am graduated from International Islamic University Malaysia on March 2007 complete my degree in Human Sciences, majoring in Political Science. I have learned the subject of Political Science at a very wide area that includes Islamic and conventional perspectives. Among the major courses under my Undergraduate Program are in Public Administration, International Relation, Government Finance, Economics, Introduction to Law, Islamic Studies, Leadership and Training. Apart from that, I also actively involved in various curricular activities to sharpen my personal skills and to develop my capability in interaction and communication. I am positively certain that the undergone courses and curricular activities have equipped me with good analytical as well as interpersonal skills.