Head of Client Advisory
Euler Hermes
Total years of experience :22 years, 8 Months
Currently Managing a team of 6 persons from various backgrounds and cultures with a empathy, but with strength and development. In depth trainer of technical underwriting and sales and customer management. Accountability of a portfolio of EUR 30M and growing daily, responsible and accountable for rate variation and portfolio retention. KPI’s such as variation, growth, and upselling.
Developing profitable relationships with a portfolio of global and local customers from various industry backgrounds.. Pursue growth opportunities within the existing Customer base through effective cross selling and up selling strategies. Working closely with a team of advisors tasked to manage clients and renew a portfolio of policies to grow and retain profitable business in accordance with company strategy. Pricing renewals to ensure both the company and client benefit Communicate effectively with customers, third parties & internal departments, to ensure client satisfaction.
Strategic Account and Underwriting Manager in the GCC managing the top platinum customers of the GCC worth with a premium portfolio in excess of EUR 6 Million. The role involved new business and renewal underwriting for cases with technical elements such as excess of loss programs, preparation and checking MMCD Submissions to be submitted to Region and Group Functions.
Developing profitable relationships with a portfolio of existing customers from various industry backgrounds. Management of all customer related in house activity to maintain effective customer sales and service function to existing Key global customer in conjunction with account managers. Pursue growth opportunities within the existing Customer base through effective cross selling and up selling strategies.
Managed a multi-million portfolio of FTSE100 and blue chip corporate travel clients as a key member of a team of 12, with sole responsibility for a portfolio of 250 clients. Working within the Corporate Relationship and Management team, I provided integral support to the Relationship and Sales managers. Also supplied support to the department during migration into Citigroup, assisting with implementation of strategies in order to adhere to the group's compliance policy, with continued management of retention policies and Regulatory procedures within the group. Oversaw a variety of projects in order to transfer a large number of old style accounts to a more self-managed on-line product.
Compliance and risk management. Controlled management of credit risk with new and repeat business. Dealt with over 600 new and repeat contracts a week; Continuous risk monitoring and credit control on accounts. Management of colleagues work, ensuring targets and regulations were fulfilled, with further training to new staff.