Sales and Operations Supervisor
AVIS BUGDET GROUP
Total years of experience :10 years, 3 Months
• Making Reports on individual performance of staff and making sure to maintain the RPD rate.
• Making daily business reports for sales and targets to achieve.
• Motivating staff to achieve targets by giving attractive incentive plans.
• Increasing sales by 15 percent every month. Monitoring online the reviews of customer's and try to improve the weak areas of employees by proper training sessions on customer service.
• Making regular Audits of Team members to ensure consistency in performance. Regular performance monitoring and evaluation.
• Arranging cars for the Branch’s and making sure operations are running smoothly.
• Sending daily reports to the Line Manager regarding the Fleet and reservations and the Action plan for the whole month.
• Managing Cars for Both Walk up’s and reservation and avoiding complaints as much as possible.
• Arranging and scheduling collections and deliveries on time.
• Making Daily business and Daily Collection reports.
• Opening daily, monthly and yearly contracts in the software ARMADA, CARPRO AND ORACLE.
• Providing the best customer service possible.
• Following the ISO 9001 2008 standard procedure to rent cars.
• Attending customer complaints and providing solutions on time to satisfy them.
• Managing and utilizing petty cash.
• Practicing all the operational work and running a location solely.
• Achieving targets assigned as per monthly.
• Having total command on the rental software ARMADA and Car PRO.
3 year's experiences in an Emirates National Group company Fast Rent a Car (U.A.E’s No.1 Car Rental Company) SALES manager: • Arranging and scheduling collections and deliveries on time. • Making Daily business and Daily Collection reports. • Opening daily, monthly and yearly contracts in the software ARMADA. • Providing the best customer service possible. • Following the ISO 9001 2008 standard procedure to rent cars. • Attending customer complaints and providing solutions on time to satisfy them. • Managing and utilizing petty cash. • Practicing all the operational work and running a location solely. • Achieving targets assigned as per monthly. • Having total command on the rental software ARMADA. • Collecting payments from customers and posting in the system. • Filing all the contracts and document in a systemized way for easy access. • Attending customers face to face and satisfying their needs. • Participated in various incentive programs and contests designed to support achievement of production goals. • Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60%. • Established more than 30 new accounts, earning a combined profit of over $2M. • Recognized as top sales generator, increasing sales level by 50% in 2013 alone.
ROLE AS AN
ENGLISH TEACHER:
• Developed interesting course plans to meet academic, intellectual and social needs of students.
• Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period.
• Performed student background reviews to develop tailored lessons based on student needs.
• Taught English Literature to grades 10-12.
• Developed, administered and corrected tests and quizzes in a timely manner.
• Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
• Implemented student discipline measures, decreasing classroom disruptions by 80%.
ADMINISTRATOR AND ACCOUNTANT:
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy.
• Scheduled and confirmed appointments for entire management team.
• Provided support for CEO and sales team in managing operation work flow.
• Successfully established effective systems for record retention by creating database for daily correspondence tracking.
• Dealing with payroll administration.
• Operating the cash register, counting money and making deposits.
• Holding proficiency in relevant accounting software.
• Assisting with preparation and coordination of the audit process.
• Assisting with monthly closings and preparation of monthly financial statements.
• Assisting with implementing and maintaining internal financial controls and procedures.
• Locating and correcting data entry errors.
• Processed guest payments for room charges, food and beverage charges and phone charges.
• Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
• Performed concierge services for a 4-star, 500 room hotel.
• Monitored room availability using OPERA.
• Supervised 5 front desk staff.
• Fostered strong working relationships with all hotel departments.
• Maximized occupancy rates through attractive offers.
• Monitored the appearance and performance of the front desk staff.
• Exceeded targeted sales goals by 50%.
• Endorsed and Sold International Platinum Credit Cards issued from Federal Reserve Bank USA.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly.
• Offered wide variety of customer service and administrative tasks to resolve customer issues quickly and
TELESALES REPRESENTATIVE:
2years and 2months experience in OUT BOUND calling.
• Customer service inquiries in a timely and accurate fashion.
• Maintained confidentiality of bank records and client information.
• Increased quarterly sales by 11%.
• Warble Oceans LTD
• Fielded an average of 350 customer service calls per day efficiently.
• 3 years experience in UK OUT BOUND calling.
• Managed contracts for UK Companies like Orange and Car Phone Warehouse.
Managed contracts for UK Companies like Orange and Car Phone Warehouse
Currently studying
Associates of Chartered Certified Accountants Partly qualified ! Conference on Advanced Cost Accounting
GED: Bachelors in Commerce and Accounting Emphasis in Accounting, continuing education courses focusing on the Major Changes in Accounting Standards
Lahore Grammar School 3.5 GPA Attended Music workshop