Syed Abdullah Shah

• Making Reports on individual performance of staff and making sure to maintain the RPD rate.
• Making daily business reports for sales and targets to achieve.
• Motivating staff to achieve targets by giving attractive incentive plans.
• Increasing sales by 15 percent every month. Monitoring online the reviews of customer's and try to improve the weak areas of employees by proper training sessions on customer service.
• Making regular Audits of Team members to ensure consistency in performance. Regular performance monitoring and evaluation.
• Arranging cars for the Branch’s and making sure operations are running smoothly.
• Sending daily reports to the Line Manager regarding the Fleet and reservations and the Action plan for the whole month.
• Managing Cars for Both Walk up’s and reservation and avoiding complaints as much as possible.
• Arranging and scheduling collections and deliveries on time.
• Making Daily business and Daily Collection reports.
• Opening daily, monthly and yearly contracts in the software ARMADA, CARPRO AND ORACLE.
• Providing the best customer service possible.
• Following the ISO 9001 2008 standard procedure to rent cars.
• Attending customer complaints and providing solutions on time to satisfy them.
• Managing and utilizing petty cash.
• Practicing all the operational work and running a location solely.
• Achieving targets assigned as per monthly.
• Having total command on the rental software ARMADA and Car PRO.

3 year's experiences in an Emirates National Group company Fast Rent a Car (U.A.E’s No.1 Car Rental Company) SALES manager: • Arranging and scheduling collections and deliveries on time. • Making Daily business and Daily Collection reports. • Opening daily, monthly and yearly contracts in the software ARMADA. • Providing the best customer service possible. • Following the ISO 9001 2008 standard procedure to rent cars. • Attending customer complaints and providing solutions on time to satisfy them. • Managing and utilizing petty cash. • Practicing all the operational work and running a location solely. • Achieving targets assigned as per monthly. • Having total command on the rental software ARMADA. • Collecting payments from customers and posting in the system. • Filing all the contracts and document in a systemized way for easy access. • Attending customers face to face and satisfying their needs. • Participated in various incentive programs and contests designed to support achievement of production goals. • Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60%. • Established more than 30 new accounts, earning a combined profit of over $2M. • Recognized as top sales generator, increasing sales level by 50% in 2013 alone.

ROLE AS AN
ENGLISH TEACHER:
• Developed interesting course plans to meet academic, intellectual and social needs of students.
• Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period.
• Performed student background reviews to develop tailored lessons based on student needs.
• Taught English Literature to grades 10-12.
• Developed, administered and corrected tests and quizzes in a timely manner.
• Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
• Implemented student discipline measures, decreasing classroom disruptions by 80%.
ADMINISTRATOR AND ACCOUNTANT:
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy.
• Scheduled and confirmed appointments for entire management team.
• Provided support for CEO and sales team in managing operation work flow.
• Successfully established effective systems for record retention by creating database for daily correspondence tracking.
• Dealing with payroll administration.
• Operating the cash register, counting money and making deposits.
• Holding proficiency in relevant accounting software.
• Assisting with preparation and coordination of the audit process.
• Assisting with monthly closings and preparation of monthly financial statements.
• Assisting with implementing and maintaining internal financial controls and procedures.
• Locating and correcting data entry errors.

• Processed guest payments for room charges, food and beverage charges and phone charges.
• Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
• Performed concierge services for a 4-star, 500 room hotel.
• Monitored room availability using OPERA.
• Supervised 5 front desk staff.
• Fostered strong working relationships with all hotel departments.
• Maximized occupancy rates through attractive offers.
• Monitored the appearance and performance of the front desk staff.

• Exceeded targeted sales goals by 50%.
• Endorsed and Sold International Platinum Credit Cards issued from Federal Reserve Bank USA.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly.
• Offered wide variety of customer service and administrative tasks to resolve customer issues quickly and

TELESALES REPRESENTATIVE:
2years and 2months experience in OUT BOUND calling.
• Customer service inquiries in a timely and accurate fashion.
• Maintained confidentiality of bank records and client information.
• Increased quarterly sales by 11%.
• Warble Oceans LTD
• Fielded an average of 350 customer service calls per day efficiently.
• 3 years experience in UK OUT BOUND calling.
• Managed contracts for UK Companies like Orange and Car Phone Warehouse.

Managed contracts for UK Companies like Orange and Car Phone Warehouse