IT Support
HCL-ADIB Bank
Total years of experience :13 years, 11 Months
Executed & coordinated on-call escalations for infrastructure & hosted environments.
•Performed daily operational network & system infrastructure checks and balances for Production environments.
•Initiated incident management & response with structured escalation levels for Production issues.
•Ensuring higher performance and capacity of large computer network systems and servers using approved tools as well as diagnosing and troubleshooting related issues.
•Monitored various applications and monitoring consoles to maintain availability & performance.
•Administered and maintain standard operations procedure documentation.
Company : Local Own Projects, India.
Responsible for maintaining Panasonic IP Telephony, Configuring and adding new phones, maintaining up to date Directory for IP Phone.
•Server and SAN Storage (QNAP iSCSI) Installation and Configuration.
•NVR and CCTV Video Management Software (DS SRV2 series) installation and management.
•Coordination with all the systems to ensure the proper functionality of the integrated systems.
•Managing the Servers, Video wall, Integrated Workstation, Storages, HP Tape Autoloader & HP Thin Clients.
•Barracuda X200 Firewall Configuration and Creating firewall rules, Web URL filter management.
•Malwarebytes security console configuration, deploy client and monitoring.
•WatchNet access control system configuration with fingerprint and management.
•Manage and support all critical incidents to successful recovery within the defined project SLAs.
•Provide strong and effective data security and restrict file permissions.
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Providing IT technical support such as networking, hardware installation and OS installation for live projects in the enterprise.
•Experienced in Technical Support handling global customers and multi-national vendors.
•Perform daily backup operations, ensuring successful incremental, differential and full back-ups and properly handling the media, recovery tapes.
•Installation, Configuration and Implementation of Windows 2003, 2008 and 2012 servers.
•Experience with Remote Systems Management, Branch Office & Remote User Connectivity.
•Maintain network system and server to ensure there zero down time. Maintain file servers.
Provide support as per requests from various departments.
•Responsible for Installation, Configuration and Implementation of Citrix server and client.
•Guiding the Technical Service Support individual to provide long-term solutions to frequent problems versus short-term fire-fighting.
•Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
•Maintain Data Center related environmental and monitoring equipment and having a repository of who to contact, to be able to act quickly and proactively in the face of potential disasters.
courses: Cisco Certified Network Associate (CCNA ID: cisco11213654) •Microsoft Certified Professional ( MCP ID: SR6361901) •ITIL Foundation 2011 in IT service Management (ID:GR750350793SR) Career Timeline (Current and Latest 3 associations)
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