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Syed Azam, General Manager

Syed Azam

General Manager·Elin Insulation FZ LLC

United Arab Emirates

Master's degree, MBA in Operations Management

Work experience

Total years of experience: 24 years, 6 months

General Manager

October 2009 - Present

Elin Insulation FZ LLC

Ras Al Khaimah, United Arab Emirates

October 2009 - Present

• Create monthly report of the contribution, sales, orders and other reports requested by Board of Directors.
• Initiation and control of administration and production processes for improvement of the productivity and systems.
• Release of internal work orders to the production floor and plan the production capacity.
• Ensure the production is on schedule and resolve problems on the production floor.
• Maintain stock of raw material and release to the production floor as per need and requirement.
• Developing new markets and new products.
• Create and maintain records of all enquiries from customers, purchase orders to suppliers and purchase orders from customers.
• Create ensure all enquiries are responded and offers sent in a timely manner.
• Creations of new systems, procedures and routines in line with ISO requirements.
• Create purchase orders and maintain records of all incoming orders.
• Develop relationship with customers and collect new enquiries.
• Venture into new markets and develop the scope of the company.
• Ensure all accounting information and periodic Audit reports and Trial Balance are submitted to Group Auditors in time.
• Initiating and formalizing systems for cross training of staff in different activities and job processes.
• Active in procurement of new machines and close coordination, monitoring and management various activities such as civil work, planning of work flow, budgeting, etc., of the new plant for metal works.

Company industry:
Industrial Production
Job role:
Management

Administrative Assistant

April 2007 - October 2009

Emirates Group

Dubai, United Arab Emirates

April 2007 - October 2009

• To coach staff on-the-job and by using the professional knowledge to ensure consistently high standards or service maintained
• Ensure that front-line problems are resolved as quickly and effectively as possible and only when necessary routed to the appropriate responsible person
• Ensure that staff operate the appointment and reception system as effectively as possible
• To handle the Aviation, Medical and Dental appointments/enquiries and reception areas within Medical Services
• To organize the Abinitios-New Cabin Crew recruits for their initial medical assessment
• To coordinate with In-flight Services and General Civil Aviation Authority for pending licenses
• To collate and prepare all telephone bills, disperse to staff, when returned to promote the billing to payroll for deductions to be made
• To design a policy that stops the collection of numerous sample bottles being left at reception
• To formulate the new staff roster, to allocate only two persons for a week-end and to organize the floating week for the staff members
• To formulate the Doctor’s roster for 3 weeks in advance and distributed 3 days prior to the week
• To complete the blocking of slots, this is a large weekly task that covers both Sheikh Zayed Road and Emirates Head Quarters.
• To coordinate with the Admin Officer in training staff members on working to telephone techniques, reception etiquette etc.,
• To set up cross training for all staff, and to help staff members in the cross training to enable them to feel more comfortable with the system.

Company industry:
Airlines
Job role:
Administration

Documents Assistant

May 2006 - April 2007

Emirates Group

Dubai, United Arab Emirates

May 2006 - April 2007

• Sorting, Listing & merging of OAL (Other Airline) coupons
• Updating system remarks and physical file records
• Creation of RFD (Request for Debit) and LTB (Lost Ticket Basis) upon investigation
• Dispatch of invoices and coupons
• Supervise staff

Company industry:
Airlines
Job role:
Administration

Promoter – Free Lancing

March 2005 - November 2006

Momentum Marketing Communications Specialist

Dubai, United Arab Emirates

March 2005 - November 2006

• Sales and Promotion of EA Games.

Company industry:
Marketing
Job role:
Sales

Temporary Engineer / Merchandiser – Free Lancing

March 2004 - September 2005

Jumbo Electronics

Dubai, United Arab Emirates

March 2004 - September 2005

• Installation of Computers in Government Schools
• Sales of Supra Home appliances and Electronics
• Prepare daily sales report
• Check the inventory
• Place order from central warehouse

Company industry:
Retail & Wholesale
Job role:
Sales

Database Coordinator

June 2005 - August 2005

Online Distribution

Dubai, United Arab Emirates

June 2005 - August 2005

• Creation of a complete new Database of customers.
• Inserting, Updating and Verification of the data

Company industry:
IT Services
Job role:
Administration

Field Researcher – Free Lancing

September 2004 - April 2005

Al Ghurair University

Dubai, United Arab Emirates

September 2004 - April 2005

• Field Research for ETA-ASCON Dubai-land Project
• Data Analysis and Entry
• Observation for Barista Cafe for ETA-ASCON

Company industry:
Primary, Prep, & Secondary School
Job role:
Research and Development

Field Supervisor cum Researcher – Free Lancing

December 2001 - March 2004

AC Neilsen Market research Company

Sharjah, United Arab Emirates

December 2001 - March 2004

• Primary responsibility was field research and survey in all emirates
• Supervisor for various projects
• Data Entry operations
• Audio transcription of recorded interviews and typing
• Some of the Clients were: Marlboro, Pepsi, Carrefour, Al Gurg Lever, Dubai Government and others

Company industry:
Business Process Outsourcing (BPO)
Job role:
Research and Development

Database Coordinator

June 2003 - August 2003

Online Distribution

Dubai, United Arab Emirates

June 2003 - August 2003

• Worked for Cisco Systems, Trend Micro Anti-Virus and Surf Control
• To gather information on the network of other big organizations
• To create a database of the information gathered and submit the report periodically

Company industry:
IT Services
Job role:
Administration

Education

MANIPAL UNIVERSITY

June 2008

June 2008

Master's degree, MBA in Operations Management

United Arab Emirates

AL GHURAIR UNIVERSITY

June 2006

June 2006

Bachelor's degree, BS in Computer Information System

United Arab Emirates

Skills

Office Administration
Expert
Office Administration
Expert
Production Management
Expert
Production Management
Expert
Resource Management
Expert
Resource Management
Expert
Office Administration
Expert
Office Administration
Expert
Production Management
Expert
Production Management
Expert
Resource Management
Expert
Resource Management
Expert

Languages

English
Expert
Hindi
Intermediate
Urdu
Intermediate
Tamil
Intermediate