Syed Azharuddin

■ Drive merchant acquisition across retail and SME sectors in Dubai, expanding the active merchant base month-on-month
through targeted outreach, cold calling, referrals, and relationship-driven sales strategies.
■ Promote and sell QR-code-based fintech digital payment solutions to merchants, driving measurable growth in digital
transaction volume and platform adoption across assigned territories in UAE.
■ Manage end-to-end merchant onboarding lifecycle including KYC verification, account activation, and post-launch
support — achieving high activation rates and reducing onboarding turnaround time.
■ Identify new business opportunities in underserved market segments, building a strong prospect pipeline through structured
outreach, networking events, and referral programs.
■ Deliver proactive merchant support and resolve operational issues, contributing to improved merchant retention and
service satisfaction scores.

BANKING Sales Operations & DIGITAL MARKETING

▸ Spearheaded merchant acquisition across retail and SME sectors in Dubai, consistently expanding the active
merchant base month-on-month through targeted outreach and relationship-driven sales.
▸ Promoted QR-code-based fintech payment solutions to merchants, driving measurable increases in digital
transaction volume and platform adoption across assigned territories.
▸ Managed end-to-end merchant onboarding lifecycle including KYC verification, account activation, and post
launch support, achieving high activation rates and reducing onboarding turnaround time.
▸ Identified and developed new business opportunities within underserved market segments, building a strong
pipeline of prospects through cold outreach, referrals, and networking.
▸ Delivered proactive merchant support and resolved operational issues, contributing to improved merchant
retention and service satisfaction scores.

■ Led end-to-end business development strategy to expand market footprint in Dubai, delivering consistent growth in
corporate client acquisition and revenue contribution quarter-over-quarter.
■ Managed a corporate client portfolio, maintaining long-term relationships through regular engagement, service reviews,
and customized solution selling.
■ Achieved 100%+ of monthly and quarterly sales targets through structured pipeline management, rigorous follow-up, and
proactive deal progression.
■ Identified and closed high-value strategic partnerships, contributing to new revenue streams and market diversification
across the GCC region.
■ Coordinated cross-functional teams to deliver tailored proposals and client solutions, improving win rates on competitive
bids.
■ Generated new business for Emirates NBD through direct B2C and corporate sales of credit cards and personal loan
products — consistently ranked among top-performing sales officers company-wide.
■ Executed targeted corporate sales campaigns across business parks and commercial districts in Dubai, achieving high
lead-to-conversion rates through consultative selling techniques.
■ Managed and grew client portfolio through strategic cross-selling and upselling of banking products, increasing wallet
share per customer.
■ Consistently met and exceeded monthly sales KPIs across 3.5-year tenure, demonstrating sustained performance and
adaptability in a highly competitive banking environment.
■ Maintained full compliance with UAE banking regulations, KYC, and AML requirements across all client interactions and
documentation processes.

• Managed retail banking sales processes for a 22-member team
• Provided regular updates to directors and conducted training
sessions
• Led end-to-end recruitment, including volume and lateral hiring
• Enhanced onboarding processes to streamline candidate
experiences

▸ Led end-to-end business development strategy to expand the companys market footprint in Dubai, resulting
in consistent growth in corporate client acquisition and revenue contribution.
▸ Managed a portfolio of corporate clients, maintaining long-term relationships through regular engagement,
service reviews, and customised solution selling.
▸ Achieved 100%+ of monthly and quarterly sales targets through structured pipeline management, rigorous
follow-up, and proactive deal progression.
▸ Identified and pursued high-value partnership opportunities, closing strategic deals that contributed to new
revenue streams and market diversification.
▸ Coordinated cross-functional teams to deliver tailored proposals and client solutions, enhancing win rates on
competitive bids.

• Delivered retail banking solutions and achieved sales targets
• Established strong client relationships to foster business growth

Enthusiastic Personal Banker with experience assisting customers with Retail Banking and Investment Banking. Proficiently assists corporate clients with all their banking needs. Processes transactions accurately in customer accounts, including Secured and Unsecured Products. Exceeded bank sales goals by promoting bank products and services to every caller. Protected personnel and assets by following company rules and regulations while monitoring customer behaviors. Ordered checks and issued stop-payment orders by processing account transactions for customers.

• Oversaw property updates and negotiations within the US mortgage
market
• Managed vendor services to enhance operational efficiency

US IT recruitment End to End includes Sourcing, forwarding to delivery manager to process the Candidate profile for submission

▸ Managed retail and corporate banking sales operations, driving client acquisition across priority and mass
affluent customer segments through targeted campaigns.
▸ Designed and implemented product marketing initiatives for banking products, generating qualified leads and
improving conversion rates within assigned territories.
▸ Maintained high-value client relationships and ensured service excellence, contributing to improved customer
satisfaction and retention metrics.

■ Managed retail and corporate banking sales operations, driving client acquisition across priority customer segments
through targeted campaigns and strategic outreach.
■ Designed and implemented product marketing initiatives for banking products, generating qualified leads and improving
conversion rates within assigned territories.
■ Maintained high-value client relationships ensuring service excellence, contributing to improved customer satisfaction and
retention metrics.

Scheduling and coordination of destination services for international and domestic assignees. Vendor Management (VMS) Into US Mortgage Market. Daily Inspection on Property updates. Settlement and Negotiations with Occupants. Building relationships with client representatives in order to provide the highest possible service.

■ Supported US mortgage processing operations, ensuring regulatory compliance and accurate documentation handling
across a high-volume portfolio.
■ Collaborated with international teams across time zones to resolve escalated operational issues within agreed SLAs,
maintaining service delivery standards.

• Surpassed sales goals by cross-selling financial products
• Assisted corporate clients in investment and retail banking solutions

■ Managed passenger check-in, boarding, and baggage operations for high-traffic domestic routes using the Sabre airport
management system.
■ Delivered exceptional customer service under pressure, resolving passenger queries and ensuring smooth ground
operations in compliance with aviation standards.

● Altisource: Nov 28 2011 to to June 19 2012
Designation: Relocation coordinator (REO)


● Nature of Work:
Managing DNM (Do not mail) incoming calls and also insurance calls & achieved the business
objectives & goal set by the Management.
Activities to meet to business target set by the company.
Responsible for achieving the sales turnover in line with the target set by the
Management.
Used to monitor calls and sometimes used to take supervisor calls and client calls from UK
As per the manager Approval I used to convince customer and make them happy with first call
resolution,
Whenever they are lined up in meeting or in client calls and ensure that I, reported all issues
pertaining to Manager &Head Office.
Maintained proper call flow in our department so that we dont miss abandoned calls.
Verified each and every call before we proceed further in a call so that we dont disclose any
customer details to any of the caller.
AHT (Average handling time) we had a mind set to wrap up the call so soon as we can to proceed with next call where customer can be more happy than waiting on queue.
Handle sales activities, meet sales targets, provide excellent customer service.
Handle general administrative tasks like attending phone calls, answer customer
queries etc.
preparing inventory register & weekly reports.
Answer telephone calls & attend to customer queries.
Deliver the customer quires and request appropriately.
Whenever we get calls used to document in application so that other agent would not find
difficulties to know what happened in previous call and the issue.
Keep track or file the confidential documents of the company.

Product and services:
● AXA Business life:
DNM is the department works insurance policies for UK we send out flyers to all the customer in UK who is above age 18 years so there home address, so that if the customer is willing or not willing to apply for the insurance policy if he/she is interested then
we will send them the PDF application form to enroll with us then therefore we will get the application forms signed and we will forward the same to concern department for payments and
premiums and due dates will be discussed from CCD (customer care department) if he/she is not
interested then we will stop the mails receiving to customer with the help of application which will
take 7 to 8 business days.

● Altisource was a part of Ocwen:
REO sales was the department where is was working for Semi-voice as relocation coordinator for US and in US once the property is foreclosed due to non payment of the rent the property
belongs to Ocwen therefore we take care and give them some settlement amount as per the value of the property more than 30% of the amount so we used to call up the customer if your
satisfy with this amount if not we take approval from the manager then we give extra 2 or 3% of the amount only when it is genuine case so we send them the PDF, Occupancy termination
agreement (OTA) W9 form for the taxation purposes so once customer receives he or he has to send us the documents signed within 24hours along with the Id proof so once we receive the
documents we verify and then send for check processing then customer will receive the check within 7 to 10 business days.

Managed baggage handling and ensured timely processing for on-time departures.
Provided exceptional customer service at check-in counters and boarding gates.
Coordinated with the Airport Operations Control (AOC) team to streamline ground
operations.

● AXA UK Business services pvt Limited.
Designation: Analyst Operation (Operations Team)
From 10/04/2008 to 08/08/2009

DNM is the department works insurance policies for UK we send out flyers to all the customer
in UK who is above age 18 years so there home address, so that if the
customer is willing or not willing to apply for the insurance policy if he/she is interested then
we will send them the PDF application form to enroll with us then therefore we will get the
application forms signed and we will forward the same to concern department for payments and
premiums and due dates will be discussed from CCD(customer care department) if he/she is not
interested then we will stop the mails receiving to customer with the help of application which will
take 7 to 8 business days.

DNM is the department works insurance policies for UK we send out flyers to all the customer
in UK who is above age 18 years so there home address, so that if the
customer is willing or not willing to apply for the insurance policy if he/she is interested then
we will send them the PDF application form to enroll with us then therefore we will get the
application forms signed and we will forward the same to concern department for payments and
premiums and due dates will be discussed from CCD(customer care department) if he/she is not
interested then we will stop the mails receiving to customer with the help of application which will
take 7 to 8 business days.