IT Technical Services Engineer
Altayer Group
Total years of experience :18 years, 6 Months
• Endorsed and transferred to Abu Dhabi for Handling IT operations and direct reporting to Technical Services Manager for all Premier Motor Showrooms and Workshops (Facilities of more than 200 users) along with 25 luxury brand Retail stores with accurate asset management.
• Troubleshooting by self and coordinating with External vendors/IT application development, database and Infrastructure teams to sort out issues related to sites and smooth operations.
• IT Support related automotive software Autoline and Retail Stores from scratch.
• IT equipment, Cabling and CCTV Servers hardware/software procurement and installations by coordinating with vendors subsequently.
• VMWare and active directory Group Policy management.
• Configurations of Servers and troubleshooting /basic configuration for routers switches and Call Manager online or on sites if necessary.
• Performed monitoring of daily backups; network virus inoculation, optimization of File/Print/Terminal/Proxy server and workstation performance; first level troubleshooting of client systems and network from head office.
• Support for company employees relating software and minor operating system issues.
• Average calls per day are 30 to 45 with 75% on call solutions.
• Maintain IT policies data files, network diagrams, SOPs for change managements, user problem logs and monitor system configuration to ensure data integrity.
• Designed and developed IT network infrastructure, Configured Proxy server and Domain Controller.
• Document all IT work including licenses lists, hardware and software inventories, for asset management.
• Monitoring of automated daily and weekly backups.
• Management through online practices Supervision of three members’ team of junior technicians for Client support.
• Managed Servers, LAN installation/configuration/support for user systems hardware and software.
• Resolve system slow-down issues through network migrations, re-configurations, integrations and troubleshooting.
• Connected CNC and Wire Cut machines to IT network, for fast operations of AutoCAD application and daily backups.
• Produced ad hoc reports and documents for Management with daily operational functions.
4 years Program