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Syed Fahd, Customer Service Representative (CSR)

Syed Fahd

Customer Service Representative (CSR)·iBex

Pakistan

Bachelor's degree, Digital system and web technology

Work experience

Total years of experience: 0 years, 1 months

Customer Service Representative (CSR)

January 2025 - January 2025

iBex

Karachi, Pakistan

January 2025 - January 2025

Handled 50+ customer chats per shift for Walmart US, providing timely and accurate support for orders, billing, refunds, product inquiries, and delivery issues. Maintained high customer satisfaction scores while meeting strict quality assurance standards. Demonstrated strong multitasking abilities during peak hours without compromising service quality. Followed data privacy, compliance policies, and communication protocols while delivering professional, empathetic, and efficient customer service.
Company industry:
Call Centers & Customer Care Outsourcing

Education

HamdardUniversity

January 2024

January 2024

Bachelor's degree, Digital system and web technology

Pakistan

WHALES College

January 2019

January 2019

High school or equivalent, Pre-engineering

Pakistan

Beacon Light Academy

January 2017

January 2017

High school or equivalent, Science

Pakistan

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL SYSTEMS
Intermediate
DIGITAL SYSTEMS
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PATIENCE
Intermediate
PATIENCE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
WEB DEVELOPMENT TOOLS
Intermediate
WEB DEVELOPMENT TOOLS
Intermediate

Languages

English
Beginner
Urdu
Beginner