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Syed Fahd, Customer Service Representative (CSR)

Syed Fahd

Customer Service Representative (CSR)·iBex

Pakistan

Bachelor's degree, Digital system and web technology

Work experience

Total years of experience: 0 years, 1 months

Customer Service Representative (CSR)

January 2025 - January 2025

iBex

Karachi, Pakistan

January 2025 - January 2025

Handled 50+ customer chats per shift for Walmart US, providing timely and accurate support for orders, billing, refunds, product inquiries, and delivery issues. Maintained high customer satisfaction scores while meeting strict quality assurance standards. Demonstrated strong multitasking abilities during peak hours without compromising service quality. Followed data privacy, compliance policies, and communication protocols while delivering professional, empathetic, and efficient customer service.
Company industry:
Call Centers & Customer Care Outsourcing

Education

HamdardUniversity

January 2024

January 2024

Bachelor's degree, Digital system and web technology

Pakistan

WHALES College

January 2019

January 2019

High school or equivalent, Pre-engineering

Pakistan

Beacon Light Academy

January 2017

January 2017

High school or equivalent, Science

Pakistan

Skills

ADAPTABILITY

Intermediate

CUSTOMER SERVICE

Intermediate

DIGITAL SYSTEMS

Intermediate

EMPATHY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MULTITASKING

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PATIENCE

Intermediate

PROBLEM SOLVING

Intermediate

WEB DEVELOPMENT TOOLS

Intermediate

Languages

English

Beginner

Urdu

Beginner