SYED HUSSAINI

Coral International School,
Spearheaded cross-functional projects encompassing IT infrastructure upgrades and network
enhancements, IT Technical Project Management Cross-Team Leadership, Network Engineering, Azure
Global Administration, SCCM, ERP Systems Deployment, McGraw-Hill, Disaster Recovery Planning,
Technical Road mapping, IT Technical Support Coordination, IT Infrastructure, Microsoft 365, Active
Directory, Systems Integration, Classera, Risk Assessment Vendor Management.
• Facilitated collaboration between internal departments, vendors, and ISPs to resolve complex issues
• Managed end-to-end operations of Microsoft 365, Azure, Active Directory, and SCCM
⚫ Directed ERP system implementations and meticulously maintained technical documentation
• Championed the development of disaster recovery strategies and asset management planning
• Oversaw comprehensive end-user support for IT systems.

Managed and maintained Windows Server 2016/2019, ensuring 99.9% uptime.
Administered Active Directory, including user provisioning, GPO configuration, and access control.
Implemented and managed VMware ESXi virtualization, improving resource utilization by X%.
Performed system monitoring using Zabbix/Nagios, reducing downtime incidents by X%.
Provided L2/L3 technical support, resolving X% of tickets within SLA.
Configured and maintained DNS, DHCP, firewalls, and network security policies.
Executed backup and disaster recovery procedures using Veeam/Other Tools.

Provide
daily technical support to staff, resolving hardware, software, and network issues to minimize
downtime.
Install, configure, and maintain desktops, laptops, printers, and classroom/office IT equipment.
Manage user accounts, permissions, and security settings in Microsoft 365 and Windows
environments. Monitor network connectivity and escalate issues to service providers when required.
Maintain IT inventory, ensuring accurate tracking of devices, licenses, and warranties.
Coordinate with vendors for repairs, procurement, and system upgrades.
Support onboarding by preparing devices, accounts, and access rights for new employees.
Document troubleshooting steps, IT procedures, and system configurations.
Assisted in maintaining computer labs, office networks, and educational technology systems.
Performed routine system updates, backups, and security checks.
Provided user training on basic IT tools and safe computing practices.
Supported installation and configuration of educational software and smart devices.

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◦ Sole administrator of all IT systems including Office 365, Azure, Active Directory, and SCCM
•
◦ Led system upgrades, hardware installations, and new lab setups
•
◦ Administered ERP systems (Claserra, McGraw-Hill) and handled end-user support
•
◦ Ensured data backup, disaster recovery, and IT asset management
•
◦ Coordinated with ISPs for network and VPN troubleshooting
•
◦ Provided help desk support to all departments and locations

JOB ROLES & RESPONSIBILITIES:-
During the period around six years, as a time member my main job
responsibilities were, The similar as discussed by you in above lines that
as follows:- We were responsible to analyze Data Center for supporting
the day-to-day operations of the University’s Data Centers, Disaster
Recovery site and the Exchange building ensuring Continuity and proper
management. We interfaced with data center customers to analyze
requirements and implement the required Solutions as well as
monitoring critical data center components to maintain the data center
availability. Apart from that we were responsible for the following:-
Monitoring the performance highlighting any deficiencies through the
appropriate channels via network health checks. Verifying the issue and
categorization / prioritization of the incident and creating tickets of the
issues, follow up on open tickets. Documenting all issues and their
solution for future ease. Changing tapes and maintaining tape library for
back up in data center. As per the schedule Daly, weekly, monthly &
yearly Backups running on the all jobs on the Interface COBOL, & Linux,
Scripting to check logs and for running various services. Develop and
document technical processes. MAINFRAME. Like on various systems
CMOSPROD, CPACRESTOR, SAPPROD, & COBOL UNIX & LINEX SYSTEM
Troubleshooting and root cause analysis is part of the roles and
responsibilities along with
Generating reports and coming up with the analysis.
Root Cause Analysis of Incidents.
Monitoring high critical production servers, physical servers and virtual
servers.

Ensures service continuity and uptime through integrated workflow for critical IT services.
Manages data center operations including Linux, UNIX, and SAP, on IBM \[IBM\] machines and
mainframe systems, including COBOL operating systems - VTL, ATL, and running backup environments
and systems on a consistent basis.
Performs root cause analysis, and optimizes performance of mission-critical servers.
Collaborates with academic departments during system migrations and upgrades.
Collaborates on disaster recovery planning and university-wide technical documentation.
Prepares risk and operational reporting for IT governance.

IT Helpdesk Engineer Remote connectivity