IT Engineer
Sharqawi Electromechanical Contracting Co.
Total years of experience :9 years, 10 Months
Job Responsibilities:
• Managing the softwares & hardwares - updates, installations, recoveries, backups, maintenance and troubleshooting throughout all the branches and sites- onsite and remotely.
• Administering the active directories and admin centre (Office 365).
• Managing the biometric & access control devices - enrolling, revoking, and training new staff and issuing new access cards.
• Providing support to the HR team on attendance software (ZKT Biotime) - training on reporting, attendance sheets, etc.
• Providing support on JISR- HRMS software for HR on attendance, HR reports and also assisting the Finance department on the same software for payroll reports or any other reports related to employees.
• Managing the IT Assets - recording, maintaining & properly discarding via the JISR - HRMS system and also responsible for asset assigning and handovers to and from users.
• Managing the tickets raised by users in the JISR - HRMS platform and solving their issues and problems.
• Coordinating with the Finance & Procurement Dept for purchase and service-related assignments along with handling the Petty Cash, initiating & managing the purchases for any IT-related requirements.
• Training the new staff (IT & Non-IT) on companys' apps & softwares.
EXPERIENCE(CONTINUED)
• Maintaining the office automation devices (Crestron Solutions) of the VIP meeting rooms and Chairman's Office.
• Managing the End Point Protection and Sentinel Antivirus and firewalls.
• Setup of cloud devices including user & shared folder management - limiting and granting particular accesses and permissions.
• Administering the routers, switches, surveillance systems, IP Telephone systems, photocopy machines, access points and troubleshooting the network & cloud devices along with backups.
• Installation of modelling softwares like AutoCAD, Revit, ETAB, Staad Pro, Navisworks, and Primavera. etc.
• Utilizing the expertise of the technical team in fixing the hardware issues and installation of the softwares.
• Frequently in touch with the suppliers and vendors for updates regarding purchases and new products in the market.
• Initiating the credit contracts with suppliers for purchases and smooth procuring without delays.
• Hold weekly meetings with remote and onsite teams for frequent updates on ongoing work and resolve issues if any.
• Reporting to the management of work progress and changes during meetings and providing suggestions for further actions.
Assignments:
• Setup of complete IT infrastructure for any New Project Site Offices, including the computers, networking devices, UPS installations, and Biometrics from scratch.
• Managed the server room setup with the help of the network technical team for cable pulling & terminations, cable trunking, server setups & installations.
Job Responsibilities:
• Administering the OS, softwares & hardwares - updates, installations, configurations, encryptions, upgrades, troubleshooting, maintenance, recoveries, backups, and guiding users remotely and on call throughout all the branches.
• Installation of Oracle software for new joiners and briefing them on the same.
• Administering the routers, switches, and access points and troubleshooting the networks and their devices.
• Coordinate with the ISP providers/vendors for any issues related to internet and services.
• IT Procurement for supplies, antiviruses, and all other software & hardware and frequently arranged meetings with ERP providers like ORACLE, MS Dynamics, OODO, Salesforce, etc. for ERP upgrades.
• Maintained the details of all the software and hardware licenses and streamlined their renewals.
• Managing and administering the biometric devices including access controls, attendance machines and preparing access cards and ID cards for all the employees.
• Email Management - Creating, assigning and modification.
• Initiated the IT Asset Management procedures and kept records of the assets.
• Managing the surveillance systems (CCTV) and Avaya IP Telephony of the organization.
• Setting up of IT infrastructure at the time of opening of a showroom and training the sales team on the POS software.
• Maintaining the Customer's Credit Facility Contracts, Dealership Agreements and was authorized to release / hold customer accounts for invoicing during the absence of the Credit Controller.
• Coordinated with the sales team on collections, updating the Receivables, and provided reports to the CFO.
• Preparing the month-end closing reports and forwarding them to the Finance Dept. and on approval proceed for the month-end closing.
Assignments:
• Preparing the reports for annual inventory count on the instructions from finance and performing physical annual inventory count as audit officer along with the audit team.
• Prepared Business Overview Dashboard for the management using the Microsoft Power BI.
• Worked on the complete cycle of the Supply Chain from GRN to delivery and invoicing and resolved issues on all.
• Investigated and audited a showroom at the time of theft along with the finance audit officer.
EXPERIENCE(CONTINUED)
Job Responsibilities:
• Managing and solving issues related to OS, software and hardware.
• Assigning technical tasks to the IT Technician and getting it resolved.
• Managed the CCTV (Honeywell) systems.
• Managing the access controls, and preparing the access cards and registering biometrics of the employees.
• Coordinate with HR for accesses to be granted and revoked to the employees joining or leaving.
• Cross-checking the systems and devices of the conference hall before the meetings and ensuring proper functioning.
• Training the employees on new softwares, online office accounts, explaining the functions and procedures to work on it.
• Utilizing the expertise of the technical team in fixing the hardware issues and installation of the softwares.
• Maintaining and preparing the User-Access forms, maintaining and recording all the reports for future use.
• Installation of modelling softwares like AutoCAD, Revit, ETAB, Primavera, etc.
• Managed an upgrade from MS - Exchange to Office 365.
• Created and deployed a new domain in the company.
Job Responsibilities:
• Responsible for all the OS installations, troubleshooting and maintenance.
• Providing support for network devices including printers, scanners, storage devices, etc.
• Maintaining the Xerox Work Center machine and taking care of the resources required for the jobs requested.
• Administered the network cabling for Analog fax from the Avaya VoIP switch.
• Performed the installation, troubleshooting and maintenance of Anti-viruses (Symantec, Kaspersky).
• Providing the required permissions to the end userto access shared Network drives and Software Installations.
• Provided On-Phone support to the end users for any technical issues.
• Managing the IT procurement processes.
• Providing network access to the new devices along with the required encryption and authentication.
• Creating Outlook accounts for the users on changing the devices.
• Performing installation, upgrade, test and maintenance of software, hardware and peripherals.
• Ensure service and infrastructure availability, effectiveness and security.
• Provide regular reporting on service delivery performance.
• Reviewing configuration and compatibility needs for service delivery performance, SLA’s.
• Continuously improve service performance by reviewing solution design requirements.
• Providing support and assisting with the setting up of new systems.
• Assisting with the support and maintenance and monitoring of all the IT systems.
• Gathering information, troubleshooting and resolving IT related incidents ranging from End-User software like Operating Systems, MS-Office, antivirus, etc.
• Provide client security such as virus removal, security configuration, etc.
* Managing the Oracle Database Administration assignments for diverse industry clients.
* Database Storage, managing the size and files of the database
* Space Management policies like managing users and profiles
* Assigning roles and privileges to users
* Creation of Tablespaces and rollback segments
* Performing undo and flashback queries
* Managing and troubleshooting the Operating Systems
* Managing and Troubleshooting of end-user software applications
* Managing and Troubleshooting of antivirus
* System maintenance and upgrades including both the hardware and software.
B.Tech with majors in IT
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