Syed Owais Ahmed CDCS

Currently serving Trade Finance Department and my responsibilities are to

 Ensure that all Trade Finance activities are conducted strictly with banking credit line granted to the customer.

 Examine import/export documentary credits, amendment requests and presentation of documents in utilization of documentary credit on each applicable stage.

 Manage customer relationship in assisting customers in all their queries on bank’s products and seek resolution to their requests.

 Control record maintenance / filing of signed applications and all supporting documents to be in a proper place.

 Ensure compliance with operational risk management and corporate audit requirements.

 Operate bank’s customized software and recommend appropriate changes to make it more effective and user friendly for documentary credit processing.

Served Transaction Banking Department and my responsibilities were to

 Authorize clearance of Inward and Outward Cheques presented from the branches through ICCS.

 Balance and Reconcile Inward and Outward Cheques with the Central Bank Report on daily basis.

 Check and authorize LBD and FBC transactions.

 Authorize DDS messages and implement changes in UAEDDS with coordination of Central Bank of UAE.

 Authorize requests of Transfer Cheques, Internal Transfers and payments of utility bills.

 Attend training sessions of Central Bank of UAE in new product launch and apply changes in the bank’s ERP accordingly in coordination with Information Technology department.

Served Transaction Banking Department and my responsibilities were to

 Process Account Opening requests.

 Process Local Bill Discounts requests and Foreign Bills of Collection.

 Process Transfer Cheques, Internal Transfers and payments of utility bills.

 Process Outward Cheques through handler and send outward returns to relevant branches.

 Handle local and international dispatches through Emirates Post and DHL.

 Coordinate with branches to process inward returns before the central bank cut off time.

Served Customer Services, Warehouse and Distribution Departments and my responsibilities were to

 Direct a workforce of 35 people to meet delivery schedules.

 Handle walk in customers and respond to customer phone calls.

 Manage stock physically and systematically by using world’s best database software SAP to ensure smooth and error free annual stock counts.

 Train and guide customer services team to maintain high standard of customer services.

 Liaise with Purchasing Department, Marketing Department, Suppliers and Clients in doing inbound and outbound warehouse operations.