IT Manager
Gandour
Total years of experience :20 years, 8 Months
Led the IT department, providing direction and guidance to a team of 12+ technology professionals.
•Developed and implemented the technology strategy and roadmap to drive digital transformation across the organization, resulting in increased productivity and operational efficiency.
•Managed the IT budget, including capital and operating expenses, ensuring effective cost management.
•Led the implementation of a disaster recovery plan, resulting in improved data backup and recovery capabilities.
•Coordinated with business leaders to identify technology needs and provided recommendations to optimize existing systems and processes.
•Managed vendor relationships, negotiating contracts and ensuring service level agreements were met.
•Developed and implemented cybersecurity policies and procedures, ensuring compliance with industry standards and regulations
•Oversaw the upgradation of a global ERP system, resulting in improved process efficiency and data visibility.
Conducted requirements gathering and analysis to identify business needs and design effective ERP solutions that met those needs
•Worked with clients to develop customized Oracle ERP solutions that improved business processes, reduced costs, and increased efficiency
•Coordinated with cross-functional teams, including developers, business analysts, and end users, to ensure the successful implementation of ERP projects
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•Provided Oracle ERP techno-functional consulting services to clients in various industries
•Conducted business process analysis and identified opportunities for process improvement
•Designed and implemented custom solutions using Oracle ERP modules
•Conducted end-user training and provided post-implementation support
•Successfully led Oracle JDE E1 implementations for various clients including Newzealand Milk (Anchor, Dubai), QAFCO (Qatar), Al-Hokair (Riyadh, Saudi Arabia), and Al-Qahtani (Al-Khobar, Saudi Arabia).
•Involved in all aspects of implementation cycle including requirement gathering, design, development, testing, implementation, and post-production support.
•Coordinated with cross-functional teams, including business stakeholders, IT, and other functional teams to ensure successful delivery of projects.
•Created and executed test cases, identified defects, and resolved issues during the testing phase of the projects
•Created training materials and conducted training sessions for end-users to facilitate effective use of the system.
•Provided post-production support to end-users, identified issues, and provided solutions to improve the system's performance.