Syeda Zehra

Support Management
Gathered business requirements, Reviewed existing documentation, Interviewed business stakeholders - Trading Managers, Finance Managers and Operations Managers - to understand business processes, Prepared current and target Process Maps, Performed gap analysis.
Project Management
Lead efforts to provide on & off-site CM Software Modeling, Configuration, Data Entry, Training, Testing & Support Work directly with the Project Manager to derive key portions of the Project Plan. Reported project progress against outstanding project milestones, status, resource requirements, issues and risks
ERP Support
 Responsible for understanding business processes, gathering business reporting requirements across multiple functions (production, sales and distribution etc.) and translating them into meaningful reports
 Exposure to working with diverse backend systems - ERP and databases
 Assisting Project Manager to designed and formed Core ERP team to implement Oracle technology over the group
 Responsible for managing Oracle modules training over the IFFCO group for 1000+ employees
 Responsible for design and release ERP newsletter on monthly basis
Focus on delivery, quality and benefits:
Liaised with Triple Point specialists to translate business process requirements into software configuration and/or functional design development specifications. Documented and executed testing scenarios to ensure Commodity XL system is aligned with the defined business requirements
Other Activities
 Assist Head of Corporate IT in preparing and delivering the annual IT Budget for the organization
 Assist Group Director of IT in preparing professional PowerPoint presentations
 Responsible for handling IFFCO Group trademarks, gathered each and every trademark information and integrated them into the web based software system.

• Was responsible to gathered data from Sales & marketing team and integrate them into SAP sales & Marketing module.
• Was responsible to design the table structure of SAP (Gas division) database and prepared meaningful reports for key users
• Tracking records of Gas business and design reports on day to day basis
• Underwent 2 week training course covering Loss Prevention Tool System (LPS).
• Reconciled the CNG Kits thru MB5L into SAP, and recorded the CNG Kits Sales data into SAP.
• Collaborated and supported local and international key accounts
• Developed in-depth relationship with the company’s clients and a thorough understanding of their needs and requirements with regards to SAP solutions

IT ADMINISTRATOR
Shaheen Freight Services
November 2005- March 2007
• Was responsible for the development and maintenance of a number of in-house data applications
• Responsible to Purchase all technological hardware, negotiated with suppliers and oversaw hardware and software installation, roll-out and training.
• Owned and delivered the Application Interface functionality
• Performed requirement gathering and analysis. Converted business requirements into functional prototypes and technical design specifications
• Collaborated with system architects, principal engineers and subject matter experts to establish the technical vision and analyzed tradeoffs between usability and performance needs
• Designed company portfolio, took interest for company marketing into various stages thru the technological services