IT Service Desk , Helpdesk Engineer
Johns Hopkins Aramco Healthcare - JHAH
Total years of experience :17 years, 8 Months
Handlings calls, solving end user issue's remotely, @ first level & second level, Creating ticket's in service now and Remedy application assigning it to concern team's, co-ordinating with support teams for end user issue's and following up tickets. Managing active directory resetting user password & for support engineer deleting object from AD (computer name from domain) for joing domain & after rejoin moving object name to their ou ( organisation unit ).
Creating monthly and bio weekly report for The service Desk Team.
Handling IT service desk mail box & replying to end user emails, sending IT and General Announcement to all users.
Worked on Multiple Projects :Ministry of Labor, Ministry of Health, Ministry of social affairs.
Provided Complete Desktop support for Win2000, Win XP, WIN7.
MS Office 2007/2010/2013
Doing preventive maintenance of pc's and checks the health of computer devices.
Responsible for support in case of Server down calls, preparing & providing the RCA (Root cause analysis) report to head office.
Coordinating with vendors, for hardware related issues in the servers/desktops/printers/scanners/routers/switches.
Proactively monitoring server health check, database size, and disk space size every week.
Providing complete support for kaspersky antivirus through administration kit in Moh project’s.
Responsible for first level support, analyzing and troubleshooting the network and communication problem.
Responsible for client Complete desktop support and network support.