MANAGER SERVICE DIVISION
AXON BUSINESS SYSTEMS
Total years of experience :25 years, 9 Months
Provided technical details for product improvement to manufacturers keeping in view the
standard and special requirement to clients and in observation of their feedback.
Issued technical drawings/notes, engineering orders and amendments as required for assigned
projects/tasks to technical staff and vendors.
Prepared and finalized preventive & reactive maintenance, tenders & contracts along with
sales & supports to many customers.
Associated in root cause investigation of equipments’ malfunctioning when requested by
customer and provided technical solutions and evaluated the warranty investigation reports
and advice recommendations accordingly.
Managed the installation and commissioning of commercial and industrial
equipments/machineries at multiple sites after pre inspections considering many site
constraints.
Facilitate team planning while managing health & safety practices during everyday routine
work as well as in projects
Developing and assisting in the delivery of cost effective site maintenance plans
Designing preventive maintenance programs
Designing and updating all needed processes and procedures
Handling the training and development needs of new hires and existing staff
Performing human resource responsibilities
Managing expenditure and budgets
Responsible for the organization reports
Managing maintenance facilities
Responsible for vendors and customers relationships
Safe and comfortable working environments
Advice of changes in maintenance techniques that may be beneficial in terms of improved service levels or provide cost reduction
Responsible for negotiate maintenance contracts and manage the selected contractors to achieve the program.
To ensure that the system in the customer service center is properly working
To ensure that KPIs are being achieved and shared with Head office
To ensure that all the reports of branch/franchise (revenue, satisfaction, quality field/workshop, warranty issues, training) send to head office timely and error free.
To ensure benchmarks field/workshop quality, Profit/Loss, Inventory stock, PNA, SMS, Pending complaints etc
Daily reporting from field technician/franchises and proper complaint distribution to technician
Monthly service and sales meeting regarding market issues and damaged/dented/missing issue
To visit part dealer to achieve part sales target
To control warranty cost and expenses and ensure revenue generation and profitability
To develop and improve ambiance/hygiene factor in s/c and franchises
To check monthly budget consumed and take necessary measure for controlling it
To ensure store record system (demand, PO, inventory planning, MRR vs TR, store activity) and its working as per policy
To ensure that proper call monitoring is done at branch to enhance customer satisfaction
Meeting with local mechanics and corporate clients for business improvement
To ensure that the service center environment is healthy and all safety precautions are follow
To ensure that all staff members familiar with WI, ITI and company procedures, also make it possible that they easily access to them
To ensure all tools and equipments are calibrated and keeping their proper records
To educate, train and motivate the staff members for the implementation of ISO 9000
To play a coordinating role in between Customer Service Dept., and URIL factory for ISO 9000 implementation. Narrating the DP, QSP and miscellaneous documents which are the requirement of ISO 9000 quality system.
Conduct internal quality audits as a lead auditor in all service centers.
Responsible to plan and carry out trainings of technical as well as non-technical staff of Dawlance service center and franchise network through a team of 6 zonal managers and 25 branch managers across Pakistan.
Conduct trainings and evaluation based on the need generated by Dawlance service centers to improve the technical as well as non-technical skills (soft skills) of their staff.
Develop training material, which includes work instructions, quality standard procedures and product knowledge manuals etc. for Dawlance service centers / franchise staff.
Prepare and issue employee skill matrix to all Dawlance service centers to get the real time competency of staff.
Double headed Plant Production & Maintenance. Planning and execution of Production and Maintenance plan.
Breakdown & preventive maintenance of plant equipments, which includes
Kneader-Mixing mill- Batch off- Extruders- Foaming furnace- Cutting machines
Breakdown & preventive maintenance of plant equipments, which includes
Conveyors & elevators - Centrifugal blower- Agitators- Heat exchangers (shell & tube-plate)- Hydraulic gear boxes & speed reducers- Hammer mills- Dust collector- Hydraulic filter presses-Decanter centrifuge- Oil fire rotary protein dryer- Falling film evaporators & condensers
Hand-On Experience in Maintenance of Utilities Including
Pumps (all types including centrifugal, rotary vane, gear p/p, pneumatic sand piper p/p, hose p/p, multistage boiler feed p/p, vacuum p/p& screw p/p)-Valves (including diaphragm v/v, gate v/v, butterfly v/v, check v/v, globe v/v & ball v/v)-Screw air compressors (Ingersoll Rand)-Refrigerant air dryers- Package chillers- Mechanical draft cooling towers- High speed diesel generators- Package type smoke tube boiler