Sylvana Fares, Senior Relationship Manager

Sylvana Fares

Senior Relationship Manager

Bayt.com

Location
Qatar
Education
Bachelor's degree, Accounting and Marketing
Experience
10 years, 8 Months

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Work Experience

Total years of experience :10 years, 8 Months

Senior Relationship Manager at Bayt.com
  • Qatar - Doha
  • My current job since June 2015

- generate and qualify leads
- source and develop client referrals
- prepare sales action plans and strategies
- schedule sales activity
- develop and maintain a customer database
- develop and maintain sales and promotional materials
- plan and conduct direct marketing activities
- make sales calls to new and existing clients
- develop and make presentations of company products and ---- services to current and potential clients
- negotiate with clients
- develop sales proposals
- prepare and present sales contracts
- conduct product training
- maintain sales activity records and prepare sales reports
- respond to sales inquiries and concerns by phone, electronically or in person
- ensure customer service satisfaction and good client relationships
- follow up on sales activity
- perform quality checks on product and service delivery
- monitor and report on sales activities and follow up for management
- carry out market research and surveys
- participate in sales events
- monitor competitors, market conditions and product development

Protocol Coordinator at Doha Film Institute
  • Qatar - Doha
  • February 2015 to March 2015

- Identifying the priority guests invited to Qumra events.
- Handling the whole RSVP process.
- Coordinating with different departments to ensure that accommodation and transportation is well organized for our guests.
- Attending dinners with the invited guests (Ambassadors, Directors, Celebrities, Producers, and Company CEOs).

Cast Coordinator at David Atkins Enterprises
  • Qatar - Doha
  • December 2014 to February 2015

- Managing a group of 60 volunteers.
- Organizing schedules and coordinating with different teams to ensure that task is completed.
- Responsible for the opening and closing ceremony of the world cup.
- Support transportation for the cast group.

Theater Coordinator at Doha Film Institute
  • Qatar - Doha
  • November 2013 to December 2014

- Managing all volunteers.
- Oversee all operations relating to festival screening.
- Assisting the venue manager in determining the number of rush tickets that can be sold.

Marketer at Diplomatic Travel Services (DTS)
  • Egypt - Cairo
  • July 2012 to August 2012

• Handling a large pool of international clients.
• Coordinating with the ticketing officers to ensure that all client bookings are in place.
• Attending weekly sales meeting.
• Organizing honeymoon destinations including hotel, and flight bookings.
• Directly reporting to the marketing manager.

Human Resource Officer at Basco International
  • Egypt - Cairo
  • June 2011 to July 2011

• Organize staff training sessions, workshops and activities.
• Provide basic counseling to staff that have performance related obstacles.
• Provide advice and assistance in developing human resource plans.
• Provide staff orientations.
• Directly reporting to the HR manager.

Education

Bachelor's degree, Accounting and Marketing
  • at German University in Cairo
  • October 2013

Bachelor Degree in Management Technology • Cumulative GPA that is: Excellent with Honours. • Double Majors in Accounting and Marketing • Seminar in Financial Reporting Grade: A • Bachelor Thesis in Marketing Grade: A Modules within Majors: Financial & Reporting Analysis, Financial & Management Control, Intermediate Accounting 1, Intermediate Accounting 2, Integrated Marketing Communication, Marketing Research, Marketing Channels, International Marketing.

Specialties & Skills

Microsoft office

Languages

Arabic
Expert
French
Expert
English
Expert
German
Beginner