Technical support
Zahid Tractor
Total years of experience :4 years, 0 Months
Managing/monitoring the performance of the servers and recommend to management any required changes, to ensure consistent performance.
• Solid knowledge with Windows platforms.
• Solid knowledge analyzing Windows log files.
• Coordinate testing, upgrade and configuration of
system and services.
• Creating and monitoring group policies
• Responsible for the maintenance, configuration,
and reliable operation of computer systems and
virtualization
• Troubleshoot software errors by running
diagnostics and resolutions problems and
assessing impact of issues
• Manage user accounts, credentials, permissions,
access rights and active directory administration.
• Acts as the primary contact for service
escalations and issues troubleshooting, providing
third-level support
• Responsible for the administration of the
Microsoft 365 application
• Configure and support Microsoft Endpoint
Configuration Management (Intune) and
Microsoft Defender for Endpoint
• Developing and documenting an Operations
Manual for run support of the 365 platform
• Responding in a timely manner to service issues and requests
• Working on Flexera Software Vulnerability Manager to install Patches
• Analyzing business processes, automation and improvements opportunities and create business Apps using Microsoft PowerApps and Power Automate.
“Tamheer Program”
- Airline Information Management System (AIMS) support
- Installing and configuring computer hardware, software, systems, networks, printers
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
Helpdesk:
- Dealing with Cisco Unified Communications Manager (CUCM).
- Managing ticket in the ticketing system and solving issue for end user.
- Providing services for user (preparing new laptop, generating new email and installing needed program).
Server:
- Basic knowledge about Group Policy and Active Directory features.
Security:
- Monitoring SolarWinds Security Event Manager and generating daily reports.
- Working on manageEngine desktop Central to install Patches.
Business Intelligence:
- Enrolling in project with BI team. Analyzing the data and transfer it into a dashboard through Power BI.
Application:
- Building Application called “Salti Application” through Microsoft PowerApps.
As a Computer engineers I will design, test, implement and maintain computer software and hardware systems. ensure that both the physical hardware components and software programming components work together.