Training And Development Manager
Cognizant Technology Solutions
Total years of experience :16 years, 10 Months
Provided strategic guidance to stakeholders in designing, implementing, and adopting trainings for Google Cloud.
Directed a team of SMEs across multiple levels, driving impactful results for teams supporting Google products and ensuring comprehensive training coverage.
Developed and executed strategic roadmaps for the quality and training team, optimizing performance and fostering improvement across all training initiatives.
Collaborated with operations, MIS, and other learning partners to develop mid and short-term training plans, tailored to meet evolving business needs.
Prepared, reviewed, and presented monthly and quarterly review reports to senior leadership, offering insights and recommendations for ongoing enhancement.
Creating evaluation frameworks to assess effectiveness of training programs,
conducting regular assessments, and analyzing feedback to identify improvement.
Facilitating cross-functional collaboration between internal departments and product
teams to ensure alignment of training initiatives with organizational goals.
Identifying and implementing learning technologies and platforms to enhance the
delivery and accessibility of training content, such as LMS or virtual training tools.
Supporting change management efforts related to the adoption of new technologies,
providing guidance and training for smooth transitions and to minimize disruption.
Devised and implemented business initiatives to reduce defects through continuous
coaching plans, driving efficiency and quality.
Provided coaching to L1 & L2 associates, fostering
accountability and enabling
successful delivery on large-scale Google projects. Assisted teams across regions in driving key business initiati
Leveraged data-driven insights to shape business development strategies, pinpointing high-revenue potential clients for targeted outreach. Conducted thorough market research and competitor analysis to uncover emerging trends, identify market gaps, and unveil potential business opportunities. Orchestrated team-building exercises aimed at enhancing communication, fostering collaboration, and resolving conflicts within teams. Directed empowering training sessions, driving excellent performance among teams through comprehensive training and skill development programs. Negotiated contract terms, pricing, and service agreements with clients, ensuring mutually beneficial arrangements for all parties involved.
Crafted competency enhancement programs, merging intensive group discussions, forums, and e-learning modules to elevate participant skills in critical areas. Managed, supervised, and executed thorough competency assessments, identifying skill gaps and fostering development opportunities across the organization. Provided coaching to leaders, refining communication skills such as active listening, delivering impactful feedback, and persuasive communication techniques. Partnered with HR and department heads to synchronize competency enhancement initiatives with overarching strategic business objectives. Led exercises and discussions aimed at enhancing emotional intelligence competencies, particularly in communication and influence.
Developed and delivered holistic personality development solutions, encompassing
self-awareness, communication skills, body language, and emotional intelligence.
Integrated dynamic techniques, including interactive methods, role-playing exercises,
and real-life scenarios, to involve participants and enrich learning experience.
Bachelor of Commerce in Business Accounting, Corporate Accounting, and Business Law