Business Development Manager
Fusion Business Solutions LLC
Total years of experience :14 years, 8 Months
- Operate within standardised Sales & Marketing policies, processes and systems.
- Support the development and implementation of the strategy for local projects by understanding client’s needs.
- Identification of future key projects and contractor/alliance requirements.
- Educate and provide advice to clients in a consultative manner on the technical and business aspects enabling them to make decisions that align with their business goals.
- Discover business requirements, prepare quotes and final proposals.
- Work in collaboration with Software Development and Quality Assurance Divisions for project management.
- Key Account Management, responsible for customer/client relationships to assigned companies and to support the delivery of sustainable business development and client satisfaction.
- Maintain and update the Client Database, work on upsell and referrals.
- Manage payments, follow up and issue invoices, keep financial records align with budgets.
- Assist CEO in every assigned tasks.
- Follow up new opportunities and bring new customer from international markets.
- Manage sales and digital media teams for their targets, daily activity and reporting and to ensure processes are streamlined.
- Plan and implement various methods to execute lead generation through various mediums. (Bids, e-campaigns, program and events, appointment settings)
- Build the BD team to penetrate new customer base and drive revenues in foreign markets.
- Write proposals, provide quotations, prepare after sales service and support agreements.
- Manage customer expectations with devs, deployment & support team.
- Find strategic partnerships with vendors.
- Research and development
- Use tactics and best practices in email marketing, social media, business modelling, value proposition and customer acquisitions.
Ensure growth in revenue by acquiring new clients.
- Achieve monthly, weekly and annually targets decided by the company.
- Effectively plan and implement cross and upsell strategy to meet sales objectives.
- Lead the sales team by managing & supervising also providing training whenever needed.
- Build and manage investor relationships for more business & investment opportunities.
- Review, analyse and summarise reports and resolving queries.
- Support marketing and business development activities, manage client data and build investors portfolio.
Overall assist and perform in setting up a complete business development department associated with Research, Lead Generation, Sales Targets, KPIs, Sale Processes and Developments.
Also actively engage in multiple cross functional Branding, Social and Digital media, Mobile and online/offline marketing projects. Generate profitable well-to-do business, established various avenues and alliances mainly in the ME Region & USA market.
Focus on bringing inn new business while keep track and follow up with clients and prospects, and ensuring good client relationships. Arrange and assist in online real time product or service demonstrations.
Able to won certain IT outsourcing development projects from the IT companies and clientele based in USA.
Provide accurate information and assistance to customers calling from the USA.
Sale B2C level telesales campaigns to US customers. Deal with inbound and outbound sales.
Assess customers financial situation, propose solutions, use cross & upsell techniques, achieve daily and monthly sales targets while ensuring quality talk time and script adherence.
Handle relevant escalations, use sales rebuttal and rapport building.
o Handle inbound calls, answer customer’s queries, provide online support and trouble shooting.
o Responsible for achieving high customer satisfaction (CSI) high quality service delivery and ensuring First Call Resolution (FCR) & (FCI).
o Supervise and resolve all kinds of tickets using the Ticket Management System.
o Support franchise backing and support department as additional job.
o Make courteous follow ups to VVIP customers.
o Evaluate and Update customer’s information in database.
Started off my professional career as a Product Support Executive.
Sale and support various local & International telesales campaigns.
Major Courses Studied: Human Resource Management, Human Resource Information System, Psychometric Testing, Recruitment & Selection, Interviewing Skills, Compensation and Benefits, Performance Management, Coaching & Mentoring, Training and Development, Labor Laws, Organizational Behavior, Organization Psychology, Change Management, Succession Planning.
Macro Economics, Micro Economics, Marketing Management, Business Communications, Business Negotiation, Management and practices, Business Statistics, Accountig, Auditing Process, Business Law, Taxation Management.
