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Tamer Khalid, IT Project Manager

Tamer Khalid

IT Project Manager

Hardware Solutions Builders (HSB- HASOUB)

Location
Saudi Arabia
Education
Bachelor's degree, Accounting & Marketing
Experience
16 years, 6 Months

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Work Experience

Total years of experience :16 years, 6 Months

IT Project Manager at Hardware Solutions Builders (HSB- HASOUB)
  • Saudi Arabia - Jeddah
  • My current job since March 2011

Managing IT projects in public & Private Sectors, troubleshooting ticketing, project success reporting and managing
staff.
Tasks & Responsibilities
 Receiving & processing service tickets.
 Live technical support
 Participating in project planning with management
 Full project supervision and delivery
 Assigning project resources
 Assigning tasks to team members
 Project progress reporting
 Managing on-site Customers' queries
 Quality Control of the overall project settings.

Customer Account Executive & Branch Accountant at Raad Automotive
  • Saudi Arabia - Mecca
  • January 2010 to March 2011

Part of customers' accounts management team, in Makah, handled direct marketing & sales tasks to end users,
handled account opening & credit, handled invoicing & collection reporting
Tasks & Responsibilities
 Customer advisory
 Providing full products knowledge to customers
 Credit supervision & processing
 Accounts approvals, legal review
 Logging the sales transaction into financial system
 Branch payroll officer
 Branch expense & Budget controller
 Weekly reporting of branch sales & financial performance

Solutions Consultant at Al-Bandar for system solutions
  • Saudi Arabia - Jeddah
  • December 2008 to January 2010

Managing the full cycle of software consultancy, implementation, technical support & service delivery of several
Software & ERPs
Tasks & Responsibilities
 Product live demo
 Implementing the solution at client IT infrastructures
 Providing technical support after implementation
 Assuring successful service delivery
 Reporting on products dysfunctionalities

Customer IT Support at PS Source
  • Egypt - Cairo
  • August 2007 to August 2008

Opening maintenance tickets, supervising the maintenance procedures & progress, and handling customer
relationship management

Education

Bachelor's degree, Accounting & Marketing
  • at Cairo University
  • June 2007

Bachelor's degree in Business Administration

Specialties & Skills

Cisco
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Laptops
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Project Management
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Desktop Support
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Dell PowerEdge Servers
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Cisco System
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Hardware & Software Troubleshooter for PC's & Compu Lab's
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Network Administrator
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Door Access Control
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Server Administrator
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CCTV & IP Camera
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Microsoft Office 365 Technical & Marketing (Training)
Training Institute:
Microsoft
DELL Desktop & Laptop Certified Admin & Troubleshooting (Certificate)
Date Attended:
January 2013
Microsoft server 2008 administration (Certificate)
Date Attended:
January 2012
HP Desktop & Laptop Certified Admin & Troubleshooting (Certificate)
Cisco Certified Network Associate (ccna (Certificate)
Date Attended:
February 2013
Valid Until:
May 2013
ICDL (Certificate)
Date Attended:
January 2008
Valid Until:
June 2008

Hobbies

  • sporting / all hacking programs