Chairman
RECAP
Total years of experience :25 years, 4 Months
Responsible for the setting and achieving of the commercial strategic objectives of the OpCos
Evaluate, negotiate, agree and approve OpCos’ commercial budget and provide monthly evaluation
Bring global best telecom practices to operations under management
Participate in developing company business plans
Steer the commercial planning budget cycles 0+12, 6+6 for OTH OpCos
Review, guide, direct setting commercial strategies and roadmaps for operators under management.
Design commercial organizational structures.
Lead and oversee product development, product launches, and customer experience.
Responsible for the approval of the pricing and positioning of the company's products
Applying Global Economic techniques that creates higher demand within the Telecom market dynamics
Assist OpCos in developing loyalty and retention programs and follow up on weekly/monthly results
Brings commercial team to global group’s standards (structure/ organization, processes, expertise, speed).
Integrate operators under management into global processes of Orascom/ Vimpelcom
Responsible for the approval of the short and long term marketing, sales and customer care plans
Follows up with subsidiaries on key projects and supports implementation when needed
Develop mobile voice and data pricing models for various markets that will drive better overall revenues, margins and market share in the long run for all B2B segments
Develop business modeling for different pricing scenarios and the impacts on margin, profit, competition, revenues and market share.
Create a Centre of expertise in the area of pricing. Establish best practices for OTH OPCOs in the area of pricing plans, packaging and pricing related communication strategies.
Pushing the barriers and driving creative ways of pricing, bundling and packaging that are more effective than currently deployed in the markets.
Continuous innovation in proposition pricing to maintain revenue margins
Responsible for product Innovation, Product Roadmap & Launch Strategy, & Monitoring Platforms KPIs
Consumer proposition, offer development and business case development
Monitor and assess market, competitors and technological advancements and propose the development of products and services relevant to data segments
Ensuring achievement of data segment growth, revenue & Subscriber targets
Channelize monitoring process for competition offers and conduct industry crossover analysis. Take strategic decisions proactively to maintain industry position and prevent churn
Maintain & control budget for segment communication & platforms capacity enhancements
Forecast, plan and develop budgets that Provide the Company with return on investment, and seek OPCO approval thereof
Manage and optimize the budget, ensuring all expenditure is in line with the agreed budgets
Data platforms capacity monitoring & planning including licenses on both core and access sides
Responsible for developing and implementing business unite strategy and Customer Experience KPIs’ of the below subsidiaries:
Pakistan: Mobilink
Laos: beeline
Vietnam: beeline
Cambodia: beeline
Deliver powerful and actionable data-driven customer and marketing insights, intelligence and segmentations to support strategy, planning, and decision-making within the commercial teams and the broader business.
Define, design and deliver the segmentation framework for OTH OPCOs to support global alignment, commercial and planning and operational marketing.
Act as a champion of insight-driven marketing and business performance management.
Periodically conduct network data traffic analysis and identify Hot-Spots which has maximum impact on business KPIs and satisfactory customer experience
Ensure customer needs and requirements are satisfied through appropriate system/ processes/ procedures
Initiate change to continually improve all aspects of service delivery
Identify trends/ patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery
Prioritize the valued customers and develop specific retention plans
Plan BTL/ Micro- segmentation Campaigns to preserve and enhance portfolio subscribers and revenues
Lead the definition and establishment a customer and marketing information environment to enable best-practice customer and marketing insights.
Work closely with all teams to support development of a granular, real-time, and customer-focused view of customer behavior and commercial performance
Monitor of the performance of the Customer Operations functions within the BU subsidiaries to maintain achieving the KPOs
Responsible for delivering world class customer understanding through managing the following key areas for OpCos: Customer insight, customer research, segmentation, data mining & competitive intelligence.
To manage the delivery, interpretation and communication of market research tracking studies including customer satisfaction, NPS, brand health, usage and Present on the ground support to the Customer Operations subsidiaries
Develop Customer Operation RFPs for Outsourcing and system development
Exploit long term plans for subsidiaries’ functions based on BU Commercial strategy
Work with all vendors and partners that provide services to our customers, order management, repair and replacement, contact centers, service and support tools.
Introduce outsourcing plans, RFPs and vendor selection, Identify required cost mixes of outsourcing versus in-sourcing for the group’s operational activities
Knowledge sharing from BU to subsidiaries to maintain highest levels of service quality, exchange of best practices, success stories, lessons learnt among subsidiaries
Present the top management visibility on critical issues and areas of opportunity
Assessment of actual results against budget.
Providing tactics to support the overall strategy for Subsidiaries' Customer Operation functions to meet targets and objectives
Accountable for financial aspects of below Subsidiaries' Customer Operation short & long term operation Planning and ensure its alignment and integrity with BU strategic directions
Canada: Wind
Italy: Wind
Greece: Wind
Algeria: OTA
Tunis: Tunisina
Egypt: Mobinil
Lebanon: Alfa
− Pakistan: Mobilink
− Bangladesh: Banglalink
− North Korea : Koryolink
− Laos: beeline
− Vietnam: beeline
− Cambodia: beeline
Zimbabwe, Burundi & CAR: Telecel
Provides financial advice and input to Subsidiaries' commercial decisions
Reviews the actual results against budgets and forecasted and long range plan
Provides input into the forecasts, budgets and financial plans of the directorate
Coordinate and act as the focal point with OT's Subsidiaries, and BU other functional areas in all data quality/management projects, reporting, hiring, budgeting, and short & long term planning
Responsible of a team to deliver statistical models trend projection regression and seasonal analysis and operational models to verify Subsidiaries' Customer Operation ability to support the decision -making.
risk management & governance
Develop a risk management strategy and analyze potential losses tackled by corporation
Accountable for Customer Care Risk Management short & long term Polices & Process enhancement and ensure its alignment and integrity with strategic directions of the department, Vodafone Egypt, and VFG.
Responsible for key input and drawing together of Risk strategy together with the Risk managers.
Recommends tactics to change the overall risk Polices & Process to meet targets and objectives
Develop, monitor and analyze Risk Factors throughout the Risk functions to enable informed decisions based on real-time performance to support the decision making process
Analysis of data and providing Actual and Forecasting trends to provide insight to Risk operational managers and enable effective decision making on resource deployment
Develop reports in coordination with functional areas that support Risk management to understand and analyze customers’ payment behavior.
Develop, monitor and analyze Risk Factors throughout the Risk functions to enable informed decisions based on real-time performance to support the decision making process
Analysis of data and providing Actual and Forecasting trends to provide insight to Risk operational managers and enable effective decision making on resource deployment
Analyses key indicators, and benchmarks to reach the optimum level that accomplish maximum profit and increase customer satisfaction
PLANNING & GOVERNANCE
Ensure that all COPS operating expenses requirements are incorporated in the annual and quarterly budget forecast
Accountable for financial aspects of COPS short & long term operation planning and ensure its alignment and integrity with strategic directions of the department, vodafone Egypt
Provides financial advice and input to commercial decisions
Supports the preparation of business cases engaging with relevant stakeholders
Develops appropriate processes to measure COPS performance against targets and objectives
Reviews the actual results against budgets and forecasted and long range plan
Provides input into the forecasts, budgets and financial plans of the directorate
Assess key risks and opportunities that may arise during the forecasted period
Coordinate and act as the focal point with VFG and VFE other functional areas in all data quality/management projects, reporting, hiring, budgeting, and short & long term planning
Ensure that all COPS operating expenses requirements are incorporated in the annual and quarterly budget forecasted and ensure its alignment and integrity with strategic directions of the department and VF EG
Responsible of delivering the statistical models trend projection regression and seasonal analysis and operational models to verify its ability to support the decision -making
Analyses key indicators, and benchmarks vs the competitor and supports the operational teams with reasoned analysis e.g. extracting the root causes behind deviations
Analyses data to discover best practice in one area and ensure that other areas are made aware of specific benefits that could be achieved
Trade Line Q
Responsible for auditing the daily adjustment, transfer balance, wrong loading, different rate plane at BSCS than service class at PPAS after conversion from prepaid to postpaid or postpaid to prepaid
Supporting the indirect sales and stores in their daily activities and interactions with the Trade Q division.
Allocating tasks to recourses and maintaining the
Act as environment expert and part of the advisory group to prepare the economic part of INDC,
In accordance with the commitment of all parties to the UNFCCC to support climate change efforts at the national level, the ongoing LECB project is in the process of enabling Egypt to strengthen national capacities to do the following: 1) Design a low-emission development strategy (LEDS); 2) Identify opportunities for Nationally Appropriate Mitigation Actions (NAMAs) in the context of national development; 3) Facilitate the design and adoption of mitigation actions by selected industries; and 4) Design systems for Measuring, Reporting, and Verifying (MRV) mitigation actions. The Project targets the Public and Private Sectors.
support effective delivery of the activities described hereinafter:
Analyze the cost of mitigation vs economy growth rate on the short, medium and long run
Develop scenarios of GDP and population growth
Estimate mitigation abatement cost using relevant models and tools
Synergy with national economic plans
review national vision towards 2030 and other relevant strategies and plans
Provide relevant data and analysis, taking advantage of existing data, and using proxy data gaps, where necessary.
Provide national objectives and priorities.
Summarize sustainable development strategy.
Provide profile of state basic information and conditions, including relevant ministries and national institutions
Top responsibilities:
Serves as a member of the DotMasr Board, contributes to the overall guidance, policymaking and objective establishment of the Company and provides constructive input from a marketing perspective.
Acquires a full detailed knowledge of the Egypt consumer market generally and the Arabian consumer market specifically
Coordinates the use of applicable scientific methodology in gathering, analyzing and interpreting market intelligence, financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.
Crafts, recommends and executes, following approval, an overall marketing strategy covering services and product promotion, positioning, packaging, and pricing fitting with company culture, established objectives and market impeding factors.
Recommends and implements strategy adjustments to meet changes in market and competitive conditions.
Develops a yearly marketing plan in line with its established timing to be presented to the Executive Board for approval. The Plan shall incorporate a comprehensive marketing program, its resource requirements, expected results, success indicators and required budget.
Identifies new business opportunities within the company’s existing market segments and newly developed segments and coordinates with the Sales Management for the maximum exploitation of such opportunities
Ensures that all promotional activities are in line with the Egyptian laws and regulations and within the established marketing approach approved at the corporate level of the organization.
Coordinates with approved agencies the development and implementation of agreed upon marketing campaigns and following up on the market response for appropriate feedback to corporate and for necessary action.
Coordinates with the various departments within the company by providing each appropriate data obtained from the market concerning its related activities in order to meet market preferences, consumer demands and competitive challenges.
Reviews, catalogues and classifies all available promotion media in the Arabic regions or