Bayt.com
Tamer Marshoud, Director Business Excellence

Tamer Marshoud

Director Business Excellence

The Heart Of Europe

Location
United Arab Emirates
Education
Bachelor's degree, Electronic Engineering
Experience
17 years, 2 Months

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Work Experience

Total years of experience :17 years, 2 Months

Director Business Excellence at The Heart Of Europe
  • United Arab Emirates - Dubai
  • October 2018 to May 2019
Director Call Center & Telesales at The Heart Of Europe (THOE)
  • United Arab Emirates - Dubai
  • March 2017 to September 2018
Call Center Manager at citrussTV
  • United Arab Emirates - Dubai
  • October 2015 to April 2016
Senior Customer Experience Manager at MarkaVIP
  • Jordan - Amman
  • February 2013 to August 2015
Customer Care Manager at Wi-Tribe Jordan
  • Jordan - Amman
  • April 2012 to January 2013
Contact Center Manager at Viacloud L.L.C
  • Jordan - Amman
  • November 2007 to March 2012
Operations & Development Team Leader at Xpress Telecommunication
  • Jordan - Amman
  • August 2006 to October 2007
Business Development Advisor at Xpress Telecommunication
  • Jordan - Amman
  • March 2004 to August 2006
Call Center Team Leader at LINKdotNET (Zain Data Now)
  • Jordan - Amman
  • August 2002 to March 2004
Showroom Manager at Telelink
  • Jordan - Amman
  • January 2002 to February 2002
Salesman at Telelink
  • Jordan - Amman
  • September 2001 to January 2002
Salesman at Elite Quality Services (EQS)
  • Jordan - Amman
  • September 2000 to May 2001

Education

Bachelor's degree, Electronic Engineering
  • at University College For Technology
  • January 2001

• 1996 - 2001 Bachelor Degree in Electronic Engineering from Princess Sumaya University College For Technology (PSUCT) (Amman - Jordan)

High school or equivalent, Scientific Stream
  • at Terra Sancta College
  • January 1996

• 1990 - 1996 High school education at Terra Sancta College (Amman - Jordan)

High school or equivalent, Elementary
  • at Elementary School education at Roum AL Catholic School
  • January 1990

• 1984 - 1990 Elementary School education at Roum AL Catholic School (Amman - Jordan)

Specialties & Skills

Customer Service
+Endorse 2
Team Building
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E commerce
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Telecommunications
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Customer Experience
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Customer Experience
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CRM
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IVR
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Quality Assurance
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Reporting Analysis
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Coaching and Training
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Customer Service
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Telecommunications
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Knowledge management
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Performance Management
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Customer Retention
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Process Improvement
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Online Retail
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Customer Satisfaction
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Management
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Team Building and Leadership
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Operations Management
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BPO
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Negotiation and Decision taking
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KPIs
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Integration
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Project Planning
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Troubleshooting and problem solving
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E-commerce
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Languages

Arabic
Expert
English
Expert
French
Beginner
Russian
Beginner

Training and Certifications

The Art of Outstanding Customer Service (Training)
Training Institute:
Alliance Business Consultants
Date Attended:
March 2004
Call Center Techniques (Training)
Training Institute:
Alliance Business Consultants
Date Attended:
March 2004
CBOSS Billing System (Training)
Training Institute:
Convergent Business Operation Support System
Date Attended:
April 2004
iDEN Overview (Training)
Training Institute:
Xpress Telecommunication
Date Attended:
March 2004
Nextgen Leadership Skill Series Training (Training)
Training Institute:
Lead International
Date Attended:
January 2007
Customer Service & Telephoning Skills (Training)
Training Institute:
British Council
Date Attended:
August 2002
SERVE Model Leadership Training (Training)
Training Institute:
Lead International
Date Attended:
October 2006
MCP (Certificate)
Date Attended:
May 2006
Organizational Contact Center and Customer care Training (Training)
Training Institute:
Lead International
Date Attended:
October 2008
Time Management (Training)
Training Institute:
Xpress Telecommunication
Date Attended:
October 2004
Help Desk Assistant (Training)
Training Institute:
Convergent Business Operation Support System
Date Attended:
April 2004